Diversity Health and Social Care Bow Branch

7 Corsican Square, Lock Studios, London E3 3YD
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7.9 7 Reviews
  • Diversity Health and Social Care Bow Branch, London
Diversity Health and Social Care Bow Branch provides quality care and support in people 's own homes.

Home care includes personal care (such as assistance showering, going to the toilet), help with daily chores such as preparing meals, shopping and complex care.

Trained staff give people the care they need with dignity and respect provides quality care and support in people 's own homes.

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Care Provided by Diversity Health and Social Care Bow Branch

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Paschal Ndelule (Director)

Funding & Fees Guide for Diversity Health and Social Care Bow Branch

  • Prices

  • Price per hour

Diversity Health and Social Care Bow Branch Reviews (7)

7.9

Diversity Health and Social Care Bow Branch has a Review Score of 7.9 (7.895) out of 10, based on 6 reviews in the last 2 years. Over all time Diversity Health and Social Care Bow Branch has 7 reviews.

Overall Experience

  • 3
  • 1
  • 1
  • 0
  • 2

Date Published

7
4
5
6
1

Review from J H (Client) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Management

Treated with Dignity

Value for Money

Review from P B (Wife of Client) assisted by family/friend published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very respectful towards my husband they are very great towards him.

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Review from D M (Daughter of Client) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers my dad has are very good polite and caring. I cannot fault them.

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Review from Wendy S (Daughter of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Diversity Health and Social Care Bow Branch enough. The care that my mum had over two years has been nothing short of amazing. Care has been thorough and consistent, following a care plan, ensuring that care plans are updated as and when - incredible. They do what they say they are going
to do.
Diversity Bow have always acted as a highly professional organisation. The systems are solid, consistent and it is clear they work well. Communication is key to most things, a certain person, does this exceptionally well.
The co-ordinator is a very special person. His sunny disposition has always made such a difference whilst navigating changes necessary for my mum. I cannot praise the co-ordination of care, the speedy approach to all changes and the diligence to ensure that the care was reviewed and checked upon.
Response times for requests are immediate, the help they give to navigate support from external agencies is commendable. Thank you so much.

Reply from Saliha Dawood, Deputy Manager at Diversity Health and Social Care Bow Branch

Thank you so much for your wonderful review! We're thrilled to hear that you're having great experience with us. Your kind words motivate our team to keep delivering the best service possible. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to serve you to the best of our abilities


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Review from J M (Son of Client) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers are changed quite often. The quality of training is questionable, had a few carers who had no idea of what to do. Luckily we were visiting, I had to explain to them what to do. People who man the office need telephone training, very rude and nothing gets done if requested, asked for an additional
carer as mum was under palliative care. The office failed to respond, told by email not enough funding in place.
Diversity is putting money first, and care later.
One carer's idea of a shower was to pour 3 bowls of water over mum which left mum traumatised for days. She was 96 at the time and since that went downhill and passed away 3 weeks after the event.
Diversity must be the worst care company in the East End.
Poor Care - Bad training, avoid if possible, will never recommend this company to anyone.

Reply from Saliha Dawood, Deputy Manager at Diversity Health and Social Care Bow Branch

Dear Sir. Thanks for raising your concerns surrounding mum's care. Mum's package had 3 carers and our company diligently trains all staff with an induction and a yearly refresher training. Carers are fully aware of all assigned tasks as this is clearly stipulated on all service users' support plans and on their care apps which are used for writing their care notes and ticking off all tasks once completed on every visit they attend to. Additionally, we only implement tasks as written on the support plans which are provided for by the local authorities. Its come to our attention before that there was a misunderstanding with regards to extra support, which the office tried to clarify when it was requested for - a care company cannot issue any extra support until the local authorities approve. Our company doesn't deal with the financial aspects of service unless clients are funded privately. That being said, we'd like to offer our heartfelt condolences for mum's passing.


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Review from S B (Wife of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Can only trust certain carers who will do a good job. The coordinating from the office is diabolical. Try to change hours, very rude when speaking. There is a language barrier throughout conversations. Office staff are confrontational.

Reply from Saliha Dawood, Deputy Manager at Diversity Health and Social Care Bow Branch

We are very sorry that you experienced rude talks and confrontational office staff.
Our service users and the people looking after them mean a lot to us, and we'd like to resolve this ASAP for both you and your husband.
We have got your contacts on our system.
I will ensure we give you a call right away to continue the conversation.
I look forward to ensuring a smooth care journey for your husband from here on.


Thank you, Management


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Review from Marilyn L (Client) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This agency is the worst agency I have ever had. The management sends carers whatever time suits them not me as agreed. They rush out or just sit downstairs. Their English is poor and those that speak English don’t understand my requests.
They treat me roughly and make my life a misery.

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Current Review Score: 7.9 (7.895)

Overview of Review Score

The Review Score of 7.9 (7.895) out of 10 for Diversity Health and Social Care Bow Branch is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.645 for Diversity Health and Social Care Bow Branch is calculated as follows: ( (14 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 31 Ratings = 3.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Diversity Health and Social Care Bow Branch is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Diversity Health and Social Care Bow Branch

What Type of Services does Diversity Health and Social Care Bow Branch offer?

Diversity Health and Social Care Bow Branch offers Home Care.

How many Carers does Diversity Health and Social Care Bow Branch employ?

Diversity Health and Social Care Bow Branch employs 186 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Diversity Health and Social Care Bow Branch to verify any information. View our terms and conditions. Diversity Health and Social Care Bow Branch has an Enhanced Service – more info.