Aston Home Care Ltd

Copthall House, King Street, Newcastle-under-Lyme ST5 1EL
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9.5 28 Reviews
  • Aston Home Care Ltd, Newcastle-under-Lyme
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Care Provided by Aston Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Aston Home Care Ltd
  • Person in charge
  • Mahbubur Rahman (Director)

Funding & Fees Guide for Aston Home Care Ltd

  • Prices

  • Start from £20

  • On application
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Aston Home Care Ltd Reviews (28)

Total of 28, showing 1-20
9.5

Aston Home Care Ltd has a Review Score of 9.5 (9.519) out of 10, based on 13 reviews in the last 2 years. Over all time Aston Home Care Ltd has 28 reviews.

Overall Experience

  • 17
  • 10
  • 0
  • 0
  • 1

Date Published

28
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10
13
15

Review from Amanda P (Mother of Client) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service received all staff very polite, caring and professional.

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Review from Liam C (Friend of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely atrocious service. Not one of their carers can understand basic English. Their notes are ridiculous and horribly inaccurate. No one in their office pays any attention to concerns raised and have already been reported to the CQC.

Reply from Mahbub Rahman, Manager at Aston Home Care Ltd

Thank you for your feedback Liam, I'm sorry to hear about your disappointment, it is uncommon as you can see from other reviews. We are surprised to hear concerns regarding communication especially looking at the records of compliments that were passed on by the client regarding staff members who supported your friend. In regards to documentation (or Notes) we continually audit these and am again surprised as they seem in-depth and detailed but we will take this on board. We apologise that you felt face-to-face visits from the Management along with responses through emails were not sufficient for you. Once again, we are very sorry that you feel the experience did not meet your expectations and wish you well for the future.


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Review from F R (Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are amazing. They have helped with my independence and help me live a normal life.

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Review from Robert D (Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are good and they give me a service with respect and dignity. I am happy with care company.

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Review from Graham S (Husband of Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time and do a very good job for my wife.

Reply from Mahbub Rahman, Manager at Aston Home Care Ltd

Thank you so much for your wonderful feedback. You both are really good, all our carers love to go to your house.


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Review from Jane T (Wife of Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aston Home Care workers are both friendly and professional in their care of my husband. They are all very polite to me.
We welcome them all into our home anytime.

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Review from R W (Wife of Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aston Home Care has cared for my husband in a very caring and personal way. He is treated in a respectful way and they are very aware of his special needs and problems. He enjoys them coming in.

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Review from Alan H (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers, brilliant care and attention.
Always polite, happy, smiling, nothing is too much trouble for them.

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Review from C R (Wife of Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer who comes gives excellent service to my husband with dementia. He comes faithfully and has a gentle, kind manner.

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Review from S U (Wife of Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, all staff have been pleasant and respectful to my husband and myself and have carried out their duties in a caring manner.

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Review from C H (Mother of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good, reliable, friendly service. The carers are respectful and take care of my relative. They are very helpful and go the extra mile to provide a great experience. I would recommend using this company.

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Review from K W (Wife of Client) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the services. Carers are well trained and they adhere to the time schedule. My husband is very happy with the services of the company, I would highly recommend this company, they have made our living at home much more convenient.

Reply from Mahbub Rahman, Directer at Aston Home Care Ltd

Thank you so much for the wonderful review. We will pass this across the board. And will make sure we provide excellent care for your loved one.


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Review from P S (Wife of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Times when carer is able to attend do vary. This can be problematic for other members of the household. This can be understandable when the carer has other clients but can create difficulties in the household.
As the wife of the client, it is difficult to deal with changes in carers. It would be appreciated
if changes could be kept to a minimum. Also if a big change in time is expected each morning, could be advised by telephone as early as possible.

Reply from Mahbub Rahman, Directer at Aston Home Care Ltd

Thank you for your feedback and we will be looking into those areas of concern you mentioned. Also, call me if you need any assistance.


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Review from Victor P (Client) published on 19 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service I receive is well balanced and caters for all emergencies.

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Review from Doreen D (Client) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am fully satisfied with the care and with the carers who attend to my needs. I appreciate the contact with someone every morning and evening, it is so friendly and so nice to be able to have a chat, as otherwise, I would not have company every day. I only see my daughter and son-in-law once a week.
Therefore my heartfelt appreciation is profound, thank you all for your support.

Reply from Kerri Farrington, Director at Aston Home Care Ltd

Thank you so much for your review. I will pass on your comments to the team who I'm sure will be very happy to hear them. As always, if you need anything further please contact the team for assistance. I look forward to chatting with you soon.


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Review from Ted P (Partner of Client) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner who is 90 left hospital early in the year and I became her carer. Although I am now 97 I am active but I asked Aston Care to supply a carer for an hour every morning to get her showered and dressed, ready for the day. The service was perfect but ended when she returned to hospital for a month.
She came home unable to walk or go upstairs with a hospital bed in the lounge. The NHS provided 2 carers 4 times a day who were excellent nurses but they arrived at any time that suited their overstretched company, twice at nearly 11 pm! Now we pay Aston Home Care to provide the same service and we are very happy again, the girls come at the required times. They are always happy, optimistic, caring and looking for helpful things they can do, even volunteering to do jobs for me if they have time. They are all full of fun but respectful and the house often rings with laughter. I can phone their management at any time day or night, who are always helpful.

Reply from Kerri Farrington, Director at Aston Home Care Ltd

Hi Ted, you have made my day! It's so lovely to receive such an uplifting review. I will pass your comments on to Management and the team, I'm sure they will be delighted to hear your positive overview of their care. I look forward to looking after your partner for many many years to come.


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Review from H S (Daughter of Client) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been with Aston Home Care for 12 months now. Care services to Woodseaves are few and far between, so I am extremely grateful that I found this company. Mum is seen by a different number of carers, both male and female, who are all very kind and mindful of Mum's needs. Mum has been unable to
walk for some 18 months now, which is very frustrating for her, so just having someone to pop in 4 times a day to see to her needs is a godsend. The staff are always on hand and ensure that her medication is ordered and collected for me. Without Aston Home Care Mum would not have been able to stay in her home of 70 years.

Reply from Kerri Farrington, Director at Aston Home Care Ltd

Thank you for your review. All carers have great things to say about Mum and her wonderful character. A pleasure to look after her and discuss the weather!


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Review from G S (Client) assisted by family/friend published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who come to care for me are all lovely. They do their job with sensitivity and a smile - they make me laugh.

Reply from Kerri Farrington, Director at Aston Home Care Ltd

Thank you for your review and feedback. I will let the management and care team know your thoughts. You are a pleasure to look after.


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Review from Michelle S (Client) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As soon as Aston Care took over my care from the previous company it's been a breath of fresh air since the first carer came to see me. Very caring and helpful, and very efficient including the office staff. I have not had care before but I have found it extremely helpful and a necessity. No problems
worth reporting and long may we continue.

Reply from Kerri Farrington, Director at Aston Home Care Ltd

Hi Michelle, thank you for your review. It's so lovely to hear you're happy with your care. I will pass your comments on to the care team.


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Review from C T (Son of Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care given to my father. The staff are caring and attentive. Always asking what additional tasks need doing to ensure my father is comfortable and extremely well cared for. All staff are extremely pleasant and helpful.

Reply from Charlotte Cunningham, Marketing and Client Relations Manager at Aston Home Care Ltd

Thank you for your lovely review. We are all so pleased that you and your father are happy with the care that we provide! I will be sure to pass on your review to all the staff!


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Current Review Score: 9.5 (9.519)

Overview of Review Score

The Review Score of 9.5 (9.519) out of 10 for Aston Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.519 for Aston Home Care Ltd is calculated as follows: ( (57 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 77 Ratings = 4.519

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aston Home Care Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Aston Home Care Ltd

What Type of Services does Aston Home Care Ltd offer?

Aston Home Care Ltd offers Home Care.

How many Carers does Aston Home Care Ltd employ?

Aston Home Care Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aston Home Care Ltd to verify any information. View our terms and conditions. Aston Home Care Ltd has a Basic Service – more info.