Aston Home Care Ltd

Copthall House, King Street, Newcastle-under-Lyme ST5 1EL
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9.5 28 Reviews
  • Aston Home Care Ltd, Newcastle-under-Lyme
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Care Provided by Aston Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Aston Home Care Ltd
  • Person in charge
  • Mahbubur Rahman (Director)

Funding & Fees Guide for Aston Home Care Ltd

  • Prices

  • Start from £20

  • On application
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Aston Home Care Ltd Reviews (28)

Total of 28, showing 21-28
9.5

Aston Home Care Ltd has a Review Score of 9.5 (9.519) out of 10, based on 13 reviews in the last 2 years. Over all time Aston Home Care Ltd has 28 reviews.

Overall Experience

  • 17
  • 10
  • 0
  • 0
  • 1

Date Published

28
0
10
13
15

Review from Stella W (Client) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally on time, efficient, good care.

Reply from Charlotte Cunningham, Marketing Manager at Aston Home Care Ltd

Thank you for your review! We do our best to ensure staff are on time and provide the best standards of care possible. We are pleased you are happy with your care from us!


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Review from Cheryl S (Wife of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband got to a stage where he needed care in the home as he was suffering from a terminal cancer. We were lucky that Aston Care had capacity to take him onto their books. Sadly he only used their care for one month before he died in hospital after contracting coronavirus after an admission for
blood transfusions. He developed a friendship with his regular carer who went beyond our expectations. It was a relief for us that he had continuity of care, except for her time off. We were pleased with this company's schedule flexibility to fit in with family visits. All in all, we had no complaints and would like to wish this fledgeling company all good wishes for the future.

Reply from Charlotte Cunningham, Marketing Manager at Aston Home Care Ltd

Thank you for your lovely review, Cheryl. Your husband was a lovely client and our carers thought he was a great man, his friendship meant the world to our carers!


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Review from G W (Client) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Once we could have the same carer each time it was much more convenient and satisfactory for us. We appreciate all they do and always accommodated our needs when we contacted the Aston office.

Reply from Charlotte Cunningham, Marketing Manager at Aston Home Care Ltd

Thank you for your review! We are so pleased you are happy with the care provided. We do try and keep the continuity of carers as best we can. I will make sure your review is passed onto all the care staff.


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Review from J D (Wife of Client) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are pleasant. No problems and attentive to the patient.

Reply from Charlotte Cunningham, Marketing Manager at Aston Home Care Ltd

Thank you for your review! We appreciate you taking the time to feedback our care service and are so pleased you are happy with the care you are receiving!


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Review from E P (Son of Client) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Entrusting a very close relative to the care of a third party can be a stressful and upsetting process, both for the person requiring the care but also any wider support network/family. However, in my experience, this is a situation Aston Home Care approach with great sensitivity, real compassion and
huge expertise. Having been fortunate enough to have a relationship with them for a considerable period of time it is clear they are underpinned by an experienced and knowledgable managerial team and a very efficient and well organised back-office function. The care provided is extremely reliable, considerate personalised and of high quality. The care team are well trained, always friendly, helpful and obliging and communicate well in all aspects. I would highly recommend them.

Reply from Charlotte Cunningham, Marketing Manager at Aston Home Care Ltd

Thank you for your lovely review! We are so pleased you are very happy with the care service we are providing! I will make sure you review is passed to the carers.


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Review from Stuart E (Client) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good, but expensive compared to others. Had lots of carers in - all do the job to a good standard/treat with dignity but would prefer to stick to the same carer if possible.

Reply from Kerri Farrington, Director at Aston Home Care Ltd

Thank you for your review, I believe there is now continuity of Carers in place. We can not always guarantee the same Carer due to days off etc but have noted and endeavour to continue with the continuity.


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Review from M B (Daughter of Client) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found managerial staff very helpful re receiving Mum's care needs and following my requests for specific interventions when required.
My mum reports that carers who visit are pleasant and helpful.

Reply from Kerri Farrington, Director at Aston Home Care Ltd

Thank you for taking the time to review. Mum is a pleasure to look after, I will relay your comments back to her care staff.


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Review from Sheila (Daughter of Client) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a bad experience with another provider I contacted Aston Home Care to provide care for my dad. Right from my initial inquiry the staff have demonstrated a very caring and compassionate approach. They have given an excellent level of support to both me and my dad. They always provide a consistent
high level of professional care. The staff are always happy and help to brighten my dad's day.

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Current Review Score: 9.5 (9.519)

Overview of Review Score

The Review Score of 9.5 (9.519) out of 10 for Aston Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.519 for Aston Home Care Ltd is calculated as follows: ( (57 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 77 Ratings = 4.519

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aston Home Care Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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