Ella UK Ltd

121 Winstanley Road, Orrell, Wigan WN5 7XE
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9.3 8 Reviews
  • Ella UK Ltd, Wigan
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Care Provided by Ella UK Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Ella UK Ltd
  • Person in charge
  • Haley Wilson (Manager)

Funding & Fees Guide for Ella UK Ltd

  • Prices

  • Care - £19.44 per hour


    Day Centre / Activities day charges half days £30.00, full day £60.00

  • Please ring for care visits fees for 30 and 45 minutes, and any other visits more than 1 hour
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Ella UK Ltd Reviews (8)

9.3

Ella UK Ltd has a Review Score of 9.3 (9.346) out of 10, based on 8 reviews in the last 2 years. Over all time Ella UK Ltd has 8 reviews.

Overall Experience

  • 6
  • 1
  • 1
  • 0
  • 0

Date Published

8
0
0
8
0

Review from J A (Mother of Client) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always had a good service and a caring service. Always very helpful and understanding.

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Management

Treated with Dignity

Value for Money

Review from Judith P (Wife of Client) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has a carer calling for approximately 30 minutes on six mornings a week. All carers are punctual, respectful, professional, caring and friendly. Their attendance is welcome and reassuring. Generally, the personnel are familiar to us and are drawn from a small number of staff. We feel fortunate
to have the support of their company.

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Treated with Dignity

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Review from J M (Client) assisted by family/friend published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad says he has some good carers and they look after him which is a good thing because sometimes his family cannot get down.

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Review from T B (Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is always based on what I need/want the carers to do. All my carers are introduced to me by one of my existing carers prior to them being added to my rota. All the staff are pleasant and I really enjoy attending the newly formed Activities Club on Tuesday.

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Review from A M (Granddaughter of Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ella Care are amazing, they have treated my nan with such compassion. The staff are lovely, friendly and patient, they care about their service users. They go above and beyond their role and treat my nan like family. Ella Care is amazing and we cannot recommend them enough. They have helped immensely
over the years and truly care about their service users.

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Management

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Value for Money

Review from N M (Client) assisted by family/friend published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very friendly and great support. All the tasks are completed and nothing is too much trouble. Everything is logged and written down and can be referred to in a folder that is left in the house, so it is easy to refer back to see what meals have been given and all the medication too.
I would definitely recommend Ella Care to anyone who is looking for care at home service, thank you.

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Review from Pete H (Son of Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum uses the service regularly as she has someone clean her home every two weeks. She enjoys this visit immensely as she lives alone (since my dad died twelve months ago). In addition to being very pleased with the cleaning carried out, she enjoys the opportunity to have a chat with a friendly face.
My mum has also recently started using the day centre opportunity and visits frequently when she can. This is also invaluable as it provides a welcome change to her routine.

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Review from N L (Sister of Client) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ella Care are absolutely fantastic and we couldn't be more grateful for the help and support they give my sister and our family. My sister adores all her staff and they do such a wonderful job of promoting her independence while still meeting all her care needs to the highest standard. The staff make
you feel like family. There are two members of her care team who are her favourites, and they have a wonderful connection with her.

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Current Review Score: 9.3 (9.346)

Overview of Review Score

The Review Score of 9.3 (9.346) out of 10 for Ella UK Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.646 for Ella UK Ltd is calculated as follows: ( (36 Excellents x 5) + (7 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 48 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ella UK Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Ella UK Ltd

What Type of Services does Ella UK Ltd offer?

Ella UK Ltd offers Home Care.

How many Carers does Ella UK Ltd employ?

Ella UK Ltd employs 38 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ella UK Ltd to verify any information. View our terms and conditions. Ella UK Ltd has a Basic Service – more info.