Embrace Home Care Ltd

303 Whitegate Drive, Blackpool FY3 9JS
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9.4 27 Reviews
  • Embrace Home Care Ltd, Blackpool
Embrace Home Care & Embrace Lodge provides a quality support service in all areas and are approved and registered for Personal Care by CQC.

Embrace are a local family run care company supporting clients and families around Blackpool and the surrounding Fylde Coast area. They pride themselves on delivering exceptional care in the comfort of your own home, a level of care that they would only trust for their own loved ones.

Embrace Home Care offers packages from as little as one hour, whether its companionship or home help services, preparation of meals, accompanying to and from appointments or personal care. It could be that a relative is in accommodation i.e., care home, and you would like Embrace Home Care staff to visit and take them out, they have many clients who use this service, giving the family the comfort of knowing their loved one is still visiting places they enjoyed going to, whether it be the garden centre or the cinema, football match or coffee shop.

Embrace Home Care provides expert care to help you or your loved one achieve the life you want to whilst staying in the comfort of your home.

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Care Provided by Embrace Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Embrace Home Care Ltd
  • Person in charge
  • Rebecca Wilcock (Registered Care Manager)

Funding & Fees Guide for Embrace Home Care Ltd

  • Prices

  • Starting Price per hour £31.95

  • Our prices vary depending on whether you are privately Council or NHS Funded. We accept direct payments.
    Competitive Rates. Please ring to ask about our pricing.

Embrace Home Care Ltd Reviews (27)

Total of 27, showing 21-27
9.4

Embrace Home Care Ltd has a Review Score of 9.4 (9.433) out of 10, based on 6 reviews in the last 2 years. Over all time Embrace Home Care Ltd has 27 reviews.

Overall Experience

  • 24
  • 3
  • 0
  • 0
  • 0

Date Published

27
1
2
6
21

Review from Angela S (Daughter of Client) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been cared for since last summer by Embrace. Initially, I was worried that she would not take to strangers going into her home but due to their caring approach, my Mum now looks forward to their visits. I now have a piece of mind that my Mum has taken her tablets, has had a bath and has eaten
a good meal as well as giving her any other support she may need. There have also been occasions when she has been taken out for a coffee which she has really enjoyed. What has also been invaluable is an app which has been set up for me and my sister so we can see how the visits have been. I would be more than happy to recommend their service.

Reply from Debbie Wood at Embrace Home Care Ltd

Thank you for your valued review. It's a pleasure to support your Mum.
Kind regards.


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Review from Frank F (Client) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers wonderful, always make me laugh and nothing better than laughter!
Always on time.
Always stay for the full hour, I look forward to visits.

Reply from Debbie Wood at Embrace Home Care Ltd

Thank you for your valued review. Our carers always look forward to your visits.
Kind regards.


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Review from P R (Son of Client) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and efficient service, my 91-year-old father is very comfortable and happy with the Embrace team. They make sure all important details are attended to and still have time to make a cup of tea and have a chat.

Reply from Debbie Wood at Embrace Home Care Ltd

Thank you for your valued review.
We are pleased to hear that your father is comfortable and happy. Our carers enjoy visiting him.
Kind regards.


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Review from Wendy F (Daughter of Client) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with the way the Embrace carers are looking after mum. They always treat her with respect even though she is often reluctant to have assistance (she doesn't realise how much help she needs as she has Dementia). They interact with mum on the things she loves such as cricket
and football. They're also great at keeping mum looking preened by keeping her hair nice and making sure her nails are clean and tidy which is not easy when she is so independent. They keep the house clean and hygienic and provide hearty home-cooked meals. I don't know how or even if I would have managed without them, they may not have been able to save me going grey but they have saved my sanity. They're a part of the family now and I will never be able to show them how much I appreciate what they have done for us.

Reply from Debbie Wood at Embrace Home Care Ltd

Thank you for your kind review, it's a pleasure to support your mum.
Kind regards.


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Treated with Dignity

Value for Money

Review from Kelly H (Daughter of Client) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care is given to my mother, always go above and beyond, I now have peace of mind that she gets her medication on time, that she has a proper meal and is safe when I can't be there. Thank you

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Review from Jordan W (Grandson of Client) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service and staff, I would really recommend them. They look after my grandma really well and value her as a client. She looks forward to visits, just having a chat and a cup of tea. After changing the care company she feels that she has found a friend in her new carer.

Reply from Debbie Wood, Director at Embrace Home Care Ltd

Thank you for your valued review.


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Management

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Review from Karen F (Daughter of Client) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With living down south away from my elderly parents, I needed to find someone I could trust to make sure mum and dad could get to appointments (dad has just been registered blind so can't drive anymore). We came across Embrace Home Care through a friend, I looked on the website and called them, I spoke
to a lovely helpful girl.


They let us set up a flexible package of 10 hours a month to use when we needed it, so now I have no need to worry about them getting shopping, making it to appointments at the hospital and they even help mum with cleaning!!
Can't recommend enough.


Thank you


Reply from Debbie Easter, Director at Embrace Home Care Ltd

Thank you, Karen F, for your valued review, we are so pleased you now have peace of mind and its very nice to know our staff are doing a great job.


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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Embrace Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Embrace Home Care Ltd is calculated as follows: ( (30 Excellents x 5) + (6 Goods x 4) ) ÷ 36 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Embrace Home Care Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Debra

Debra Easter

Job Title: Director

Joined: 2019

Director of Embrace Home Care.


Carly

Carly McAdams

Job Title: Director

Joined: 2019

Director of Embrace Home Care.


Rebecca

Rebecca Wilcock

Job Title: Registered Care Manager

Joined: 2021

Registered Care Manager for Embrace Home Care


Nicola

Nicola Wells

Job Title: Carer

Joined: 2019

Carer for Embrace Home Care


Tracey

Tracey Holden

Job Title: Carer

Joined: 2020

Carer for Embrace Home Care


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