Endless Love Healthcare Services has a Review Score of 10 (9.986) out of 10, based on 12 reviews in the last 2 years. Over all time Endless Love Healthcare Services has 20 reviews.
Overall Experience
15
5
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Date Published
20
4
8
12
8
Reviewer Connection to Endless Love Healthcare Services
5
5
3
3
1
1
1
1
Overall Experience
15
5
0
0
0
Date Published
20
4
8
12
8
Review from Pauline T (Daughter of Client) published on 3 March 2025
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Overall ExperienceOverall Experience5.0 out of 5
The manager and her team looked after my mum for a short period of time, once she passed, they took over the care of my dad. They were understanding to our/dad's needs, we worked together over the year and, as time went on, were very accommodating to our changes, often at short notice. Dad had dementia,
the team were very caring and always came in with a smile and he looked forward to their visits. We were very grateful for their assistance in helping us keep Dad in his own home, which was all he wished for. I can highly recommend the Endless Love team.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
Thank you so much for your kind words and for giving us a 5-Star rating! I'm so pleased that we were able to make a very difficult time a little bit easier for your family. We miss them both terribly. I will be sure to pass on your lovely comments to the team.
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Review from Warren H (Son of Client) published on 24 February 2025
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Overall ExperienceOverall Experience5.0 out of 5
Excellent service with polite and professional carers and management team. Arrive on time all the time and provide a great experience for my mother. They assist her in showering, dressing and basic domestic care like doing bed changes, emptying waste bins and doing some dishes.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
Thank you so much for your kind words and the 5 Star Review! I am thrilled to hear you're happy with our team and the care they provide. Your rating is very important to us and a reflection of the great work our carers do. It will be passed on to the care team!
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Review from Michael B (Son of Client) published on 19 February 2025
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Overall ExperienceOverall Experience5.0 out of 5
Initially dad was adamant that he wasn't having carers coming to his home. His initial scepticism borne out by the lack of interest in him as a person, and an eventual failure to care for his medical wellbeing by your predecessor. We made it known to the local authority what we expected in terms of
specified service. Then the manager and at times, others arrived. More than our family could have asked for. A complete transformation. His standard of care from here on was excellent. Not just the physical side of things I should stress, but a real interest in those things that still motivated dad. Like his music. An interest that went way beyond contracted hours. Extra and unpaid time that thrilled this proud frail man who was our dad. You went more than the extra mile and made his last days memorable for him. I don't believe in angels. But if they were to exist. You folks would be in the first squadron.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
We appreciate you taking the time to leave us this high-star review! We will continue to do our best to earn it. We were proud to be able to give your dad the care and support he needed to remain at home until the end. I shall pass these lovely comments on to our wonderful team.
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Review from Claire S (Granddaughter of Client) published on 26 September 2024
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Overall ExperienceOverall Experience5.0 out of 5
The care my grandfather recieved was outstanding, all carers went above and beyond for him. He was extremely lucky to have such wonderful caring carers. Each one treated him with respect, they ensured he kept his dignity at all times. My grandad looked forward to his daily visits and he was always greeted
by them with a warm smile. As a family we couldn't have asked for better carers, I would highly recommend Endless Love Healthcare Services.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
I feel so grateful when we have such lovely comments come in knowing that myself and my team are doing a great job. I will pass your kind words to all our staff who will be very happy that you feel they supported and cared for your grandfather so well. It was a pleasure looking after him and we surely miss him a lot.
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Review from Dee K (Daughter-in-law of Client) published on 19 September 2024
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Overall ExperienceOverall Experience5.0 out of 5
Endless Love Services supported my mother and father over the last 2 years. They showed my parents total dignity and kindness. My father had dementia and they supported us to care for him in his own home as that was his wish. In moments when we were overwhelmed by some of the challenges, Endless Love
stepped in quickly to support us. Our wonderful carers worked 7 days a week and built up a good relationship with my father. Without these wonderful ladies, we wouldn't have been able to fulfil my father's wishes to keep him in his own home. We are so grateful and can highly recommend it.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
Your great rating means a lot to us, and we appreciate you taking the time to leave us this high-star review! Your positive feedback means a lot to our team. It was our pleasure looking after your mum and dad. We made some wonderful memories, our whole team sends their condolences at this difficult time.
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Review from Sandhya G (Daughter-in-law of Client) published on 10 April 2024
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Overall ExperienceOverall Experience5.0 out of 5
As my previous reviews said, we are happy and always recommend Endless Love for the professional yet personal touch and approach to Mother-in-law. For making us all comfortable and satisfied in all aspects.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
Thank you so much for this lovely review. We work hard to ensure that we focus on meeting all of your Mother-in-law's needs. Thank you again for entrusting us with her care.
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Review from J K (Wife of Client) assisted by family/friend published on 28 March 2024
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Overall ExperienceOverall Experience5.0 out of 5
Very kind, considerate and helpful staff. Timekeeping is excellent and great communication from management.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
Thank you for taking the time to leave us such a brilliant review. It remains an honour and a privilege to do what we do. I will ensure your words are passed on to the Team!
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Review from J S (Client) assisted by family/friend published on 28 March 2024
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Overall ExperienceOverall Experience5.0 out of 5
Feels comfortable, happy and pleased with the overall service.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
Thank you for your valuable feedback. We are pleased to hear that you are satisfied with our service.
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Review from H J (Daughter of Client) published on 12 February 2024
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Overall ExperienceOverall Experience4.0 out of 5
The staff are very friendly and respectful. I am grateful that they have patience with dad as his days can be very different from one day to the next. Dad is a proud man, the staff treat him with dignity and respect which is greatly appreciated.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
Thank you so much for your kind words! It's truly heartening to hear that you're pleased with the care and attention your dad is receiving. Thank you again for entrusting us with your dad's care. Your rating is very important to us and a reflection of the great work our carers do. We will ensure to pass this on to the Team.
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Review from M M (Daughter of Client) published on 18 May 2023
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Overall ExperienceOverall Experience5.0 out of 5
After being a bit apprehensive as a family to use a carer's service for my dad, who has dementia, we really didn’t need to worry. Endless Love Healthcare Services provided just what we needed to help my dad while the family were working. They came in twice a day to help with meals and check on him.
It was always the same carer, which really helped. She was friendly and caring and if she had any concerns she would always contact us to let us know. Gave us all peace of mind.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
Thank you for your lovely review and kind words regarding our care services for your dad. We’re really pleased you were happy with the service and we wish your dad well. I will ensure your feedback is shared with the Team. Thanks again and with very best wishes.
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Review from Donna H (Daughter of Client) published on 14 May 2023
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Overall ExperienceOverall Experience5.0 out of 5
Endless Love Healthcare have been coming in daily to help my dad out with his meals. I have met his carer a couple of times and found her to be attentive. She really showed care for my dad and his needs. The communication has been good and it has given us all peace of mind that he is being checked on
every day. I would highly recommend them.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
Thank you for your lovely review. I am delighted to hear such fantastic feedback from you about our carers and service. It was an absolute pleasure supporting your dad. I will pass the lovely feedback to our care team.
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Review from Christopher R (Son of Client) published on 2 May 2023
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Overall ExperienceOverall Experience5.0 out of 5
Endless Love Healthcare Services have provided care for my dad for about 8 months calling twice a day to make meals and check he is ok. He has dementia and won't get himself food or drink so having this schedule gives me peace of mind while I'm at work. The carers are always on time and follow my instructions
each day leaving everything tidy and secure. I've had no problems at all and have found it easy to contact them when I have needed to. I can check an app to see a daily report or schedule which is useful. This is our first experience dealing with a care provider and I have been very happy with my dad's care thus far. I would fully recommend Endless Love.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
Thank you so much for taking the time to leave us such a glowing review, and giving us a 5-star rating! Your feedback inspires us to continue delivering excellent care and exceeding expectations. I will make sure to pass on your lovely comments to the team.
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Review from C T (Daughter of Client) published on 14 December 2022
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Overall ExperienceOverall Experience5.0 out of 5
Endless Love Healthcare Services have been supporting my mum with her personal care since June. My mum is always happy to see them and enjoys their morning visit. Mum looks clean and well-presented every day. Endless Love are kind, caring and professional. They are my eyes when I am not there and will
report anything they feel I need to know. I can not thank them enough.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
Thank you so much, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us! All the team find your mother a real pleasure to support and will appreciate your comments. Your great rating means a lot to us! Best regards.
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Review from M S (Client) published on 9 December 2022
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Overall ExperienceOverall Experience5.0 out of 5
Very good.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
Thank you so much for your lovely feedback, we're very glad to hear you are happy with our care service.
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Review from Jullie B (Daughter-in-law of Client) published on 1 December 2022
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Overall ExperienceOverall Experience4.0 out of 5
My father-in-law is always telling me he loves his carer. She emails me with any problems or if she needs to inform us of any needs he might require. I can also email or text her to tell her if Dad is not going to be home. She is always friendly and polite.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
Thank you so much, Jullie for the review, really kind of you. It makes all we do so worthwhile when we hear kind words. We will continue to offer the best possible service. The team will really appreciate your feedback. Best wishes.
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Review from David T (Husband of Client) published on 23 September 2022
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Overall ExperienceOverall Experience4.0 out of 5
Very good service.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
Thank you so much for the good feedback, and we will surely share it with our small team of carers who help support your wife.
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Review from Peter D (Client) published on 19 September 2022
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Overall ExperienceOverall Experience4.0 out of 5
Good service. Lovely girls, reliable, helpful, nice to see them. Good company each day. Look forward to seeing them every day.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
Thank you for taking time out from your day to leave such a lovely review. We are really pleased to hear you are happy with the care that you're receiving from our team of carers. I will pass your feedback to the team who will be thrilled with your review. Best Wishes!
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Review from Keith D (Friend of Client) published on 13 September 2022
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Overall ExperienceOverall Experience4.0 out of 5
I find the carers do a very good job, always friendly with a nice smiley face. Nothing is too much trouble. A job well done.
Reply from Sharon Rusike, Director at Endless Love Healthcare Services
Thank you so much for taking the time to leave such a wonderful review. We are really pleased to hear that you are happy with the care provided to your friend by our team of carers, and we'll surely share your positive comments with them. Thank you once again.
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Review from M G (Client) published on 31 May 2019
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Overall ExperienceOverall Experience5.0 out of 5
Endless Love Healthcare provides an excellent service to me. Have been punctual, willing and cheerful at all times.
Reply from Endless Love Healthcare Team at Endless Love Healthcare Services
Thank you so much for your generous comments about our lovely team.
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Review from A S (Client) published on 20 May 2019
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Overall ExperienceOverall Experience5.0 out of 5
My experience with endless love is very good as I have trouble with my back and my sister has trouble with balance so we find cleaning very hard and the person who comes to us does a great job.
Reply from Endless Love Healthcare Team at Endless Love Healthcare Services
Thank you so much for your kind words, it is always a pleasure to receive positive feedback from our clients and family.
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Current Review Score: 10.0 (9.986)
Overview of Review Score
The Review Score of 10 (9.986) out of 10 for Endless Love Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.986 for Endless Love Healthcare Services is calculated as follows:
(
(68 Excellents x 5)
+
(1 Goods x 4)
)
÷ 69 Ratings = 4.986
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews
(1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Endless Love Healthcare Services is based on 12 Positive Reviews in the last 24 months and is calculated as follows:
3
+
0.5
+
0.5
+
0.25
+
0.25
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 1 Jul 2023
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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