From £1550 per week
Fees are based on each Individual, and can give more information around the fees upon a conversation around the individual's requirements.
Eximius Live In Support has a Review Score of 9.8 (9.806) out of 10, based on 17 reviews in the last 2 years. Over all time Eximius Live In Support has 47 reviews.
Review from Alex W (Son of Client) published on 13 February 2025
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Reply from Maria Climie, Managing Director at Eximius Live In Support
Thank you so much for your kind words and for taking the time to share your experience. We are truly delighted to hear that your father's carer has made such a positive impact on his life and that you and your family feel reassured knowing he is in good hands. Providing compassionate, professional, and attentive care is at the heart of what we do, and it's wonderful to know that both his regular carer and our relief carers have met your expectations.
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Review from P B (Husband of Client) published on 24 July 2024
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Reply from Dawn Jackson, Registered Manager at Eximius Live In Support
We are thrilled to hear that your regular carer has been excellent, showing patience, consideration, and hard work. While our stand-in carers have had varied experiences, we appreciate your insights and are committed to ensuring they better understand and support your wife's need for autonomy. Your input helps us continuously improve, and we are dedicated to providing the highest level of care at all times. Thank you for taking the time to complete a review for us.
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Review from E K (Granddaughter of Client) published on 19 July 2024
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Reply from Dawn Jackson, Registered Manager at Eximius Live In Support
Thank you for your wonderful feedback. We're so pleased to hear that our care has made such a positive impact on your grandmother's life. Keeping her close to family, providing home-cooked meals, and maintaining a clean, welcoming environment are all part of our commitment to exceptional care. We truly appreciate your kind words and are delighted to have made a difference in her daily life. Thank you for taking the time to complete a review for us.
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Review from E P (Daughter of Client) published on 19 July 2024
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Reply from Dawn Jackson, Registered Manager at Eximius Live In Support
Thank you for your heartfelt feedback. We're thrilled to hear that your mother has received excellent care over the past two years. Our carers are dedicated to going above and beyond to ensure comfort and well-being. Your confidence and peace of mind mean a lot to us, and we're grateful for the opportunity to care for your mother. Thank you for taking the time to complete a review for us.
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Review from Juliet S (Daughter of Client) published on 18 July 2024
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Reply from Dawn Jackson, Registered Manager at Eximius Live In Support
Thank you so much for your kind words. We're delighted to hear that Eximius has been able to provide the support and care your mother needs. It's our goal to make the process as stress-free as possible and to ensure that our clients feel comfortable and well-cared for in their own homes. We greatly appreciate your recommendation and are thrilled that your mother is happier and well-supported by our team. Thank you for taking the time to complete a review for us.
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Review from Matthew W (Son of Client) published on 17 July 2024
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Reply from Dawn Jackson, Registered Manager at Eximius Live In Support
Thank you so much for sharing your positive experience with Eximius! We are thrilled to hear that your mother and grandmother have received fantastic care that allows them to feel safe, secure, and independent at home. It's wonderful to know that their main carer has been outstanding and that the replacement carers have also met your expectations. We're also glad that our service has provided peace of mind for your entire family. Your recommendation means a lot to us and we are grateful for your kind words. Thank you for taking the time to complete a review for us.
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Review from Chantelle G (Niece of Client) published on 8 July 2024
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Reply from Dawn Jackson, Registered Manager at Eximius Live In Support
Thank you so much for sharing your experience. It is heart-warming to hear how apprehensions turned into such a positive and uplifting experience for your auntie and the whole family. We're thrilled to know that the carer has shown exceptional care and compassion, going above and beyond to ensure your auntie feels happy, content, and included. Your kind words are a testament to the dedication and excellence of our team. We're grateful for your trust and are honoured to have been able to provide the outstanding service you describe. Thank you for taking the time to complete a review for us.
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Review from Alison T (Client) published on 22 December 2023
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Reply from Dawn Jackson, Registered Manager at Eximius Live In Support
It is great to hear you are pleased with the care being provided. Thank you for taking the time to complete a review for us.
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Review from Elizabeth O (Daughter of Client) published on 7 December 2023
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Reply from Dawn Jackson, Registered Manager at Eximius Live In Support
It is lovely to read your comments on how our team continually support your mother's care needs.
Thank you for taking the time to complete a review for us.
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Review from L S (Wife of Client) published on 24 October 2023
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Reply from Dawn Jackson, Registered Manager at Eximius Live In Support
It is great to read that our carer gave you peace of mind for you to enjoy your week away and that she/we will be welcomed again. Thank you for taking the time to complete a review for us.
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Review from M S (Client) assisted by family/friend published on 2 October 2023
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Reply from Dawn Jackson, Registered Manager at Eximius Live In Support
We are delighted that we were able to support you to return home and how pleased you are with the support you are receiving. Thank you for taking the time to complete a review for us.
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Review from Debbie M (Daughter of Client) published on 7 September 2023
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Reply from Dawn Jackson, Registered Manager at Eximius Live In Support
It is lovely to read how positively the carer has helped your mother return home and is thriving! Thank you for taking the time to complete a review for us.
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Review from D W (Nephew of Client) published on 7 September 2023
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Reply from Dawn Jackson, Registered Manager at Eximius Live In Support
Thank you for your kind comments for the support you received to help with your uncle. Thank you for taking the time to complete a review for us.
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Review from E S (Son of Client) published on 7 September 2023
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Reply from Dawn Jackson, Registered Manager at Eximius Live In Support
It is great to hear that you are pleased with the carer and how she helps your parents. Thank you for taking the time to complete a review for us.
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Review from D N (Son of Client) published on 5 September 2023
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Reply from kate hetzel, Owner at Eximius Live In Support
Thank you - We are glad it worked so well for your family.
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Review from J B (Client) published on 9 August 2023
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Reply from Dawn Jackson, Registered Manager at Eximius Live In Support
We work hard to match our clients to suitable carers and we understand that some carers are more suited to specific client requirements. After speaking with you I am pleased to hear that you are very happy with your carer who has formed a lovely bond with you and your wife within your home. During personal care, we work our hardest to ensure that dignity is given and our clients feel comfortable with the task being completed. Thank you for taking the time to complete a review for us.
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Review from Anne B (Client) published on 18 July 2023
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Reply from Dawn Jackson, Registered Manager at Eximius Live In Support
We are delighted that you are pleased with your carer and the care she provides to you. Thank you for taking the time to review us.
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Review from Martin M (Client) published on 29 March 2022
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Reply from Kate Hetzel, Owner at Eximius Live In Support
Thank you Martin - I hope we look after you for many years too! Kind regards.
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Review from Helen B (Daughter of Client) published on 23 June 2021
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Review from Pippa H (Daughter of Client) published on 23 February 2021
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The Review Score of 9.8 (9.806) out of 10 for Eximius Live In Support is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.806 for Eximius Live In Support is calculated as follows: ( (83 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 98 Ratings = 4.806
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Eximius Live In Support is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Jan 2020
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Job Title: Founder
Joined: 2016
“For the past 13 years, I’ve seen the enormous positive impact live-in support has on people’s lives. Following a 16-year career in sales and marketing, I started a care franchise in 2002 and one of my first-ever clients needed a live-in carer. Since then, it has always been a passion of mine.
I operated the business for 13 years, employing over 100 carers, and had more than 350 clients at any one time. Our clients came from all walks of life and needed different specialised care. Whether recuperating from a spell in hospital or hindered by a long-term condition or disability, giving them the support they needed at home in familiar surroundings near friends and family couldn't be beaten. It's why I am so passionate about live-in support. It is important to keep your loved one in their home surroundings. I look forward to welcoming you.
We are a bespoke live-in care company. Unlike other companies, we meet all our clients and are committed to ensuring our companions live by the culture and service levels I have set. I want all our clients to be delighted by our service and ensure they are treated with dignity and respect.”
Job Title: Managing Director
Joined: 2018
“I am passionate about making a difference in the lives of others. I began my career as a care worker over 20 years ago, having been bought up in a family where everyone was either a doctor or a nurse.
I began as a domiciliary worker and worked in various areas, such as mental health, stroke care, dementia care and end of life. I moved into care recruitment, enabling me to hone my skills in matching carers to clients. I eventually managed live-in care and continuing health, working with nurses and carers for clients with spinal injuries, head injuries, MS and other conditions.
Being given the opportunity to turn my aptitude for caring for others into a career has allowed me to make a positive impact on the lives of others. Gaining the necessary knowledge and experience to perform a more involved role in a managing capacity has motivated me to continue working and learning to the same high standard and allowed me to make an even greater difference in the lives of our service users.
I joined Eximius in 2018 as a Care Manager, as I was looking for a company which shared my vision and ethos for exceptional live-in care.”
Job Title: Complex Care Supervisor
Joined: 2019
“I started working in the care sector 23 years ago. Throughout my career, I’ve mainly worked within domiciliary settings and hospital environments. My first introduction into care was as a care worker working in the community delivering support to adult/elderly service users, covering a wide variety of complex needs including, multiple sclerosis, motor neurone disease, brain injury, palliative care, and varied levels and types of dementia.
I also have experience working in a large local hospital as a healthcare assistant, which I did for 4 years. My focus there was mainly within the Emergency Division, supporting patients on admission with observations and monitoring. This role allowed me to work alongside many clinicians, including nurses, physiotherapists, occupational therapists and Doctors.
I do feel that people thrive and live better lives from good support from within the community. I have worked as a Field Supervisor throughout my years and have been privileged to assist people to resource help and support and to live their lives as they choose to."
Job Title: Field Care Supervisor
Joined: 2020
I have worked in the home care industry since 2011 and thoroughly enjoy making a difference in people's lives. Ensuring the clients and companions are happy.
I have gained several qualifications from level 2 in health and social care and am currently working on level 3.
Candice started off as a domiciliary carer and moved her way up the ranks to the senior carer, FCS, and Care Co-Ordinator. She has worked in a nursing home and in domiciliary care.
“I love working in the care industry as no two days are ever the same. It is rewarding to work for a company that believes in values and person-centred care and going that extra mile to make a client happy and their staff.”
Job Title: Complex Care Supervisor
Joined: 2021
Dawn joined the Eximius Team in August 2021. She has been working in the care sector for 6 years. She has experience in caring for people with a wide range of complex needs including MS, Motor Neurone Disease, brain injury, spinal injury, challenging behaviour, Palliative care and Dementia.
Dawn started her care journey in Mental Health. She moved her way up to Team Leader, to Care Coordinator and now to Care Supervisor.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eximius Live In Support to verify any information. View our terms and conditions. Eximius Live In Support has an Enhanced Service – more info.