Fen Homecare Ltd

Pegasus House, Pembroke Avenue, Waterbeach, Cambridge CB25 9PY
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19 Reviews
  • Fen Homecare Ltd, Cambridge
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Care Provided by Fen Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Fen Homecare Ltd
  • Person in charge
  • Suhail Chaudhry (Registered Manager)

Funding & Fees Guide for Fen Homecare Ltd

  • Prices

  • 60 mins care calls      £30.00
    45 mins care calls       £23.00
    30 mins care calls       £18.00
    15 mins care Calls £15.00

  • This is a fixed rate 7 days a week and does not change for bank holidays or other Public Holidays
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Fen Homecare Ltd Reviews (19)

Over all time Fen Homecare Ltd has 19 reviews.

Overall Experience

  • 16
  • 3
  • 0
  • 0
  • 0

Date Published

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19

Review from Rosemary R (Wife of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has gone into full-time care this month but for the past few months, we have had the benefit of services of Fen Homecare which have been excellent. Having regular carers was just perfect as they go to know my husband and his ways and he got used to them and wasn't upset by having different
people each time to see to him. On the regular carer's day off it was almost always the same person who stood in for him and this continuity was very much appreciated. The carers were very kind, thoughtful, patient and friendly, and was a pleasure to get to know them and I cannot speak too highly of their attitude and assistance which was very supportive for me and nothing was too much trouble. They reflected the Company's high standards and were a credit to them and I would not hesitate to recommend them to anyone who needs assistance. Thank you Fen Homecare for your help it was so very much appreciated at a difficult time.

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Review from Jane G (Daughter of Client) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received was the best anyone could have wished for. They were so kind, caring and fulfilled every need that she needed. They were lovely to the family around my mother. They became part of our family and we will miss them. I cannot recommend more highly this company as a whole and
the fantastic carers we met. Don't hesitate to use them if help and total support is needed. Thank you for being there.

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Review from Y M (Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and helpful carers.

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Review from Lynn B (Daughter-in-law of Client) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute we met the Fen Homecare team it was obvious that the centre of their care was the client. Genuine affection and respect shone through. Our Mum was treated as an individual and a care package created to suit her specific needs. They also displayed care and compassion for all the family.
I felt they treated Mum as they would their own family.

Reply from Bogdan Badescu at Fen Homecare Ltd

Thank you Lynn for your review


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Review from B C (Client) assisted by family/friend published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only been with Fen Homecare for over one week but find all staff very professional, friendly and most of all kind and accommodating.

Reply from Chantel Elliott at Fen Homecare Ltd

Thank you very much for the review.


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Review from Linda S (Daughter of Client) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is good, but we asked for 1/2 hour each way, often is later than 9.30am, so would prefer it if they came earlier.

Reply from Chantel Elliott at Fen Homecare Ltd

Thank you very much for your review.


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Review from Frances J (Wife of Client) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fen Homecare provides carers for my husband who is an invalid and confined to bed. They are caring, hard-working, reliable and completely trustworthy. Above all, they are kind. He looks forward to their visits and I know he is safe in their hands.

Reply from Chantel Elliott at Fen Homecare Ltd

Thank you very much for the review.


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Review from Alison H (Client) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company really is different to the rest. I have a carer call every morning and have now met a number of their carers. All of them are amazing. The company works hard to give you continuity with one or two carers but obviously, there are days when they have time off so it is important to feel comfortable
with the whole team. Everyone I have met is helpful, kind and very supportive.
I have found that everyone has really listened to what I want and need and has tried to work with me. It is a happy team that is well led which you can feel in the care that is provided. Not the cheapest but you get what you pay for and this company is worth every penny that you spend.

Reply from Chantel Elliott at Fen Homecare Ltd

Thank you for such a wonderful review.


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Review from Simon B (Son of Client) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Fen HomeCare. My 94-year-old mum has used its services since April of this year to help her with washing, dressing, etc. All the carers that Mum has seen have been reliable, friendly, gentle and caring. They have never once let us down and they all work extremely hard.

Reply from Chantel Elliott at Fen Homecare Ltd

Thank you very much for your review


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Review from Mo M (Daughter of Client) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care and attention given recently by the team at Fen HomeCare Ltd to my 89 year old mother. After coming out of hospital after about 10 weeks they came in 3 times a day and helped her make good progress. They were very friendly and a pleasure to work with. We wish
them well in the future.

Reply from Bogdan Badescu at Fen Homecare Ltd

Thank you very much for the review.


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Review from J J (Daughter of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found fen Homecare carers very friendly and caring. They make Mum feel special and treat her with great respect and dignity. They are quick to alert us to any concerns or issues and always arrive in the given time slot. I would recommend them.

Reply from Bogdan Badescu at Fen Homecare Ltd

Thank you very much for the review.


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Review from Peter B (Client) assisted by family/friend published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with my carer. He is happy to help me with whatever he can, whether that is to assist me in getting dressed, having a shower or taking the dog for a walk. He is very easy to talk to and I really enjoy his company, which is a definite bonus.

Reply from Bogdan Badescu at Fen Homecare Ltd

Thank you very much for your review.


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Review from M T (Wife of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found this company and staff extremely good. They are helpful, caring and keep good time. They really do a brilliant job of caring and they are kind and helpful.

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Review from James P (Son of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you to the carers for having patience and care for my mother.

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Review from Emma M (Granddaughter of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly carers willing to go out of their way to help and do what's required. Always on time. Very good with paperwork and keeping a log of what they do and what the client is wearing.

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Review from L W R (Wife of Client) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good with my husband, friendly and helpfully chatting with him. He is treated with respect at all times. They look and do what he asked.

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Review from D E (Son of Client) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we started Fen Homecare (our first carer) we have been pleased with the service and care provided by the carers.

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Review from Ronald P (Client) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I come across here to write about these wonderful people which changed my life for the better, making me feel safe in my own home.
Fen Homecare had been presented to me when I was in hospital like a normal care company, When I arrived home and my care started I’ve seen a real difference regarding how
good I am treated, let to have choices which is the most important to me.
I will recommend Fen HomeCare to everyone who needs help and want to stay independent in their own home.

Reply from Bogdan Badescu at Fen Homecare Ltd

Thank you very much for your review.


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Review from Diana J (Niece of Client) published on 23 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Company with high standards of care, they know what they are doing when they are in my mother's house, I'm so happy to see them every day, thank you.

Reply from Bogdan Badescu, Director at Fen Homecare Ltd

Hi Diana,
Thank you for your nice words about us.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 6 Sep 2022

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Frequently Asked Questions about Fen Homecare Ltd

What Type of Services does Fen Homecare Ltd offer?

Fen Homecare Ltd offers Home Care.

How many Carers does Fen Homecare Ltd employ?

Fen Homecare Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Fen Homecare Ltd to verify any information. View our terms and conditions. Fen Homecare Ltd has a Basic Service – more info.