Great Prospects Care

198 Wincheap Road, Canterbury Psychology Clinic, Canterbury CT1 3RY
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9.8 19 Reviews
  • Great Prospects Care, Canterbury
Provider of home care support services to individuals who live in their own homes. Support enables clients to enjoy full rewarding lives, in a person-centred and safe way in their own homes.

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Care Provided by Great Prospects Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Great Prospects Care Ltd
  • Person in charge
  • Loveness Matutu (Managing Director)

Funding & Fees Guide for Great Prospects Care

  • Prices

  • £19.05 per hour

Great Prospects Care Reviews (19)

9.8

Great Prospects Care has a Review Score of 9.8 (9.767) out of 10, based on 11 reviews in the last 2 years. Over all time Great Prospects Care has 19 reviews.

Overall Experience

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Date Published

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Review from R M (Daughter of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very caring and dedicated. When we started working with Great Prospects it took a while to find the right balance for my father, however, the service in the last few months especially, has been excellent. We have been listened to and our needs are being met as a family. Many thanks!

Reply from Great Prospects Care, Registered Manager at Great Prospects Care

Thank you for the positive feedback. We are reassured to hear that our care staff are supporting your father in safely meeting his needs in line with his choices and enabling his independence.


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Review from Y T (Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is continually improving. Initially, it was challenging to have the same caregivers consistently, which is important for saving time. Some caregivers learn quickly, while others repeatedly ask the same questions and are less helpful.
However, most of them are generally friendly and helpful.
I
value service continuity and friendly caregivers, as they make me feel comfortable and happy.

Reply from Great Prospects Care, Registered Manager at Great Prospects Care

Thank you so much for your review. We shall take on board your recommendations. Once again thank you.


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Review from Claire S (Daughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad’s carers are all lovely people, they are kind, respectful, and polite.
They are very good at communicating with both Dad and myself. We like that as often as possible Dad sees the same carers which means we can build a relationship with them. The few problems we have had have been dealt with promptly.

Reply from Great Prospects Care, Registered Manager at Great Prospects Care

Thank you for your review and we thank our carers for providing empathetic care.


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Review from L A (Daughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are great, they are extremely caring and communicate well with my mother. They highlight if there are any issues or concerns. Can't really fault them to be honest, the staff are very caring. I pay for additional calls when I can't get in there to ensure that she drinks plenty of fluids, where
they have either lovely chats or ask her quizzes which she loves.

Reply from Great Prospects Care, Registered Manager at Great Prospects Care

Thank you for the positive feedback, we thank our carers who are always ready and always there for our clients.


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Review from Velia C (Daughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, empathetic, flexible, competent and punctual. My mother is delighted with the standard and diligence of her carers. She also likes the consistency - the same carers call most days. She says they are very kind.

Reply from Great Prospects Care, Registered Manager at Great Prospects Care

Good day, this is a great review and we are glad that the care is being appreciated. We aim to maintain the standard and to continuously provide great care.


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Review from A C (Daughter of Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality and patience the carers from the firm give my mother is fantastic. They show true dedication to their job, which I must say is not an easy one. I can honestly say without their help and support I could not keep my mother safely at home, where I know she wants to be. All I can say is thank
you!

Reply from Great Prospects Care, Registered Manager at Great Prospects Care

We appreciate your compliment and appreciate the compassionate support our carers have provided to your mum. Thank you so much for the positive compliment.


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Review from A T (Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some of the staff are very professional (I would give names) and proactive and know what to do, but others have to be told what to do, which is not ideal. But overall, the care is good, but I asked for only female carers, but at least two male carers were set. Continuity of experienced carers would
be welcomed.

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Review from J S (Wife of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault any member of the caring team that look after my husband. They are always kind and considerate. They are sociable and always have a smile on their face. Due to a lack of communication with the office, we are not always aware of planned alterations to the carers rota. We understand that
unforeseen circumstances can occur and do accept this. When I have had to speak to the office staff, they have always been helpful.

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Review from P B (Daughter of Client) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives from Great Prospects carers. They are all polite and friendly and carry out all the care my mother needs, getting washed and dressed in the mornings and ready for bed in the evenings. They are always punctual arriving between their allotted time. My mother
is very happy and pleased with all her carers.

Reply from Great Prospects Care, Registered Manager at Great Prospects Care

Thank you so much for the positive review. We also thank our wonderful care team who are always ready to support our clients.


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Review from Jill B (Daughter of Client) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers we have had have gone above and beyond. My mum is bedridden. Although I worry about them, at times there has been no transport for them and they have arrived by bus, rain or shine. They always arrive with a smile on their faces, even though the journey has been stressful. This is a concern,
we are end of life and it is important to maintain a stress-free environment. The carers are 100% committed, I am grateful to them every day.

Reply from Great Prospects Care, Registered Manager at Great Prospects Care

Thank you for the positive review. It's reassuring to know that your mum feels safe and comfortable in her own home.


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Review from Linda C (Wife of Client) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the care and attention to my husband. They are calm, patient and friendly. Sometimes they are the only people I see all week, which lifts my mood. They take their time with someone who can be difficult. They explain everything to my husband as they go along. Excellent service.

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Review from April A (Mother of Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with the care our disabled daughter is receiving from Great Prospects Care with full-time carers.
Our daughter is a very medically complex young lady and the carers are all lovely with her and we trust them all with her.
We would love all of the carers to learn to put her in the
car in her wheelchair and drive her to appointments or out to the shops etc.
We are a bit concerned that if she has a broken nail carers are not allowed to trim it for her and she has to wait until we visit which is a little frustrating as sometimes we can't get there just to trim a nail and if it has broken down low it can be sore!
I wonder if there's a way a disclaimer could be signed to say that she and we give permission for carers to trim a nail using clippers if it's broken as they are unlikely to cause bleeding.
The carers are always so polite.
Some interact with our daughter better than others and being autistic can be difficult for her but on the whole, we are impressed!

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Review from Denise M (Daughter of Client) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to Great Prospects Care, I was unlucky to have a number of different carers who were unprofessional on all levels. Since having Great Prospects Care, I have been blown away by the professionalism, kindness and care given to my mother by the carers she has. They are amazing, gentle and kind. I
would highly recommend Great Prospects Care. Many thanks for all you do.

Reply from Great Prospects Care, Registered Manager at Great Prospects Care

Thank you so much for the positive feedback. We thank the Great Prospects Care care staff who support our clients above and beyond our expectations!


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Review from Susan H (Daughter of Client) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking after someone is a special job and it takes a special kind of person to be a carer. This is why we are so happy with the carers from Great Prospects Care, who tend to Mum's immediate personal care needs, including washing, dressing and continence support. They are compassionate, patient, friendly
and with good communication skills - essential due to Mum's Alzheimer's. They also make a difference in mine and my sister's lives. It is because of the carers that my sister and I are able to manage the shared live-in caring of our mum.

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Review from A F (Wife of Client) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional and caring in all aspects - reliable and sensitive in dealing with emotional aspects affecting the main carer of the service user. Nothing is too much trouble and if it is in their capacity to do, they will help. I would be lost without this support through difficult times.

Reply from Great Prospects Care, Registered Manager at Great Prospects Care

Thank you for your warm compliments to our care staff who always go above and beyond what is expected. We appreciate the fact that the support is meeting needs adequately.


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Review from G M (Wife of Client) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have gone out of their way to show kindness whilst administering the care needed to a sometimes difficult client who does not always appreciate what is best for him. They all have a caring and positive attitude to his circumstances, this is important with someone who can become fed up with
his situation and also encourage him to be included in their converstaion.

Reply from Great Prospects Care, Registered Manager at Great Prospects Care

Thank you for reviewing our service. We value how our clients feel about our care and thrive to improve for the better.


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Review from D C (Daughter of Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent company. The carers are very good at caring for my elderly mother. She has the same carers which I feel is very important as my mother knows them and they know what her needs are. They are very kind and considerate, very good with all care and medication. Any concerns are dealt with promptly
and efficiently.

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Review from Ian W (Son of Client) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have asked for better overnight care for Mum. Staff were great at looking after her and encouraging her. Nothing was too much trouble, her bubbly kind attitude was just what was needed. This was an emergency short-term placement and the manager was so good at getting it sorted and put in place
for us.

Reply from Great Prospects Care, Registered Manager at Great Prospects Care

Thank you so much for the feedback. It's good to know that your mum remained safe and the outcomes she wanted were achieved throughout the support period.


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Review from Steve C (Friend of Client) published on 2 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have four carers visit a complex young person that my wife and I foster, the carers that visit are at our home twice a day morning and afternoon at a time when the young person finds difficult and will display challenging behaviour that is dealt with in the most appropriate manner. There is never
panic or overreacting in these sometimes difficult situations. When the young person has to wait regularly causes anxiety which results in aggressive outbursts that need to be dealt with in the correct way so being punctual is of high importance. Carers entertain by playing board games and cards or singing along to favoured tunes.

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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Great Prospects Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Great Prospects Care is calculated as follows: ( (46 Excellents x 5) + (14 Goods x 4) ) ÷ 60 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Great Prospects Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Kelly Etheridge

Job Title: Registered Manager

Joined: 2024

Kelly is an experienced registered manager


Frequently Asked Questions about Great Prospects Care

What Type of Services does Great Prospects Care offer?

Great Prospects Care offers Home Care.

How many Carers does Great Prospects Care employ?

Great Prospects Care employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Great Prospects Care to verify any information. View our terms and conditions. Great Prospects Care has a Platinum Service – more info.