What Type of Services does Holistic Care Services offer?

Holistic Care Services offers Home Care.

How many Carers does Holistic Care Services employ?

Holistic Care Services employs 31 carers.

Holistic Care Services, Unit A4B, 25 Goodlass Road, Speke, Liverpool, Merseyside L24 9HJ

Review from v H (Sister of Client) published on 7 January 2025
Submitted via Website • Report

Overall Experience

I contacted Holistic Care Services with a view to providing care for my sister in law, who at nearly 84 has become quite frail. We had a family meeting with HCS in my sisters home and we all felt very comfortable and confident in asking them to take care of her. This was based on their knowledge warmth

and humour, which I knew would suit my sister.
We have not been with them very long and I suppose time will tell, but my sister has gone from not wanting any help at all to looking forward to the carers coming in. The carers report anything that is of concern to them to their office and they in turn report back to us. This gives myself and my husband great comfort as we live and hour and half away.

Reply from Kev Smyth, Deputy Manager at Holistic Care Services

Thank you for your kind words. We are glad to hear your sister in law's support needs are being met best way possible. Holistic Care Services take pride in going above and beyond with all our clients and their family members. Thank you for choosing Holistic Care Services and we look forward to continuing our person centered care.

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Review from C W (Daughter-in-law of Client) published on 10 December 2024
Submitted via Website • Report

Overall Experience

My mother in law, myself and my husband are all extremely happy with the care provided by Holistic Care Services. The office staff are very professional and are always happy to help whenever we have any questions or queries. The communication is second to none and I am really thankful we chose Holistic.

The carers are very friendly and have clearly had a lot of training.
Thank you for everything you do but most importantly thanks for looking after my mother in law with so much care.

Reply from Kev Smyth, Deputy Manager at Holistic Care Services

Thank you very much for your positive feedback. We pride ourselves in delivering high standard of care to all of our clients and their family members. We are glad to hear that you and the family are happy with the care being provided at Holistic Care Services.

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Review from Chris B (Son of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience

Both Mum and I have been thrilled with the care provided by Holistic Care Services. The carers have been exemplary, as have the management who really made us feel heard. Everyone went that extra mile to ensure all our needs were met and I would have no hesitation in recommending Holistic to anyone else

seeking a care provider.

Reply from Tola Taiwo, Director at Holistic Care Services

Thank you for your lovely review. At Holistic Care Services, we like to pride ourselves in always going above and beyond for all of our clients.

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Review from J F (Daughter of Client) published on 23 October 2024
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Overall Experience

My mother has been very well looked after by your staff, has no complaints. The staff have always been supportive and understanding, she has never said anything negative about the staff, they are friendly and very kind.

Reply from Kev Smyth, Deputy Manager at Holistic Care Services

Thank you for your positive feedback. Holistic Care Services are committed to providing a person centred approach and we are glad to hear that you and your mother are happy with the service.

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Review from J H (Daughter of Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience

Holistic have amazing, very caring staff who have always been very nice to my parents.
They come in and do their work with no problems at all.
Special mention to a particular member of staff who really goes the extra mile and thinks out of the box.
Well done to all.

Reply from Kev Smyth, Deputy Manager at Holistic Care Services

Thank you for sharing your review. Holistic Care Services appreciates your kind words and we are happy to hear about the positive experiences. We always strive to deliver exceptional care to both our clients and their family members. Thank you again for your generosity and choosing Holistic Care Services.

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Review from K J (Relative of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience

Holistic care has been brilliant and I would highly recommend it to anyone who needs that extra support. We went with holistic as a temporary thing, on short notice and were very pleased with how things were handled.

Reply from Kev Smyth, Deputy Manager at Holistic Care Services

Thank you very much for your feedback. We are glad to hear about your positive experience with Holistic Care Services even though this was only temporary. We always aim to deliver exceptional care tailored to the needs of our clients. Thank you again for your kind words and we are happy to support you when needed.

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Review from Louise L (Mother of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience

Very professional and reliable service from day one. We first had an introduction meeting where all my son's needs were discussed very thoroughly. The support given to my son was reliable and consistent with the same 2 members of staff throughout our time with holistic care. The two carers were great

guys who totally respected our home and gave fantastic support to my son. I would highly recommend Holistic Care and will definitely use it again for my son's care in the future.

Reply from Kev Smyth, Deputy Manager at Holistic Care Services

Thank you for sharing your kind words and positive feedback. We were grateful of the opportunity being able to support your son and meeting his needs. Our care professionals always enjoyed their visits with your son and hope to visit again soon. Holistic Care Services will continue to aim of delivering the highest quality of care to each of our clients and family members. Thank you again, we appreciate your time with Holistic Care Services and also taking your time sharing your experience.

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Review from David B (Son of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience

We engaged Holistic Care (which at the time was Radfield Home Care) to come to my parent's home twice a day to help with my Dad's morning and evening routines. His mobility and cognitive function were poor but the excellent staff at Holistic Care were very patient and skilled in their interactions with

him and enabled him to remain living at home with Mum for a further 12 twelve months before requiring residential care. The team members built a great relationship with my Dad and Holistic Care's management team were professional, and caring and showed very good attention to detail. They were great at keeping my Mum informed if changes to the service were expected for whatever reason.

Reply from Nico Mthunzi, Manager at Holistic Care Services

Thank you so much for taking the time to leave such a kind review and sharing your positive experience with Holistic Care Services. It was a pleasure working alongside your mum and the rest of the family. We are pleased we made a positive difference in your dad's life. Thank you for entrusting us with caring for your loved one.

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Review from Sandra T (Daughter of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience

Holistic Care cared for our mum who lived at home with our dad for 3 and a half months before she passed away. After 4 years of dad looking after mum, we had to admit that we needed some help, this was such a hard decision to make but Holistic Care made it easier to come to terms with. The care our

mum received was second to none even from the very first visit. Every member of staff was so professional, caring, reliable, and compassionate, and always went above and beyond for our mum and also for our dad who loved to chat with the carers.
We feel that we were so very lucky that we had Holistic Care look after our mum and we will never be able to thank the whole team enough, they became part of the family in such a short time. Very very special people!
We would highly recommend this care provider and we will be forever thankful for everything they did for Mum and Dad right until the end.
Forever grateful and thankful.

Reply from Nico Mthunzi, Manager at Holistic Care Services

We appreciate your kind words and the positive feedback, it means a lot to us. It was our greatest pleasure and honour to have the opportunity to support your mum and dad who were both such a delight, great sense of humour kind, gentle, and always grateful to the care professionals. At Holistic Care Services, we aim to provide the best care possible to both our clients and their family members. We would like to thank the family for your generosity and support and for entrusting us with your mum's care. It was our privilege.

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Review from G H (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

My sister and I use Holistic Care to care for our mother who is 99. Mum still lives in her own house and receives daily visits. The service provided is good and Holistic Care respond to issues quickly and attentively. There has never been an issue with providing cover, providing good flexibility.
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staff are very helpful, providing a solid and well thought out service. Mum responds well to the colleagues and engages in good conversation with them. We ask for a lunch visit, an evening visit and a 'close down' so mum is locked up safely in her home. These visits are well carried out and on time. We have cameras in the house but we use the cameras only to check on Mum overnight and when there are no other visitors. The majority of communication is between my sister and Holistic Care because she lives close to the house. Her review will reflect my comfort with the high level of quality provided.

Reply from Tola Taiwo, Owner at Holistic Care Services

Thank you for the wonderful review. We work hard to give the highest standard of support to all of our clients. It has been an absolute pleasure to support your mum.

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Review from Susan B (Daughter of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience

We contacted Holistic Care Services with only a couple of weeks to go before we needed the service after our initial care plans fell through, we had an informal chat in the home about our needs and expectations, then the plan was put into place and we had meetings with the carers and care co-ordinators

in advance, all went well and we were extremely happy with the service, our mum felt safe and content in her own home with the carers who lived in for 2 weeks. It was a little bit more expensive than we budgeted for.

Reply from Nico Mthunzi, Manager at Holistic Care Services

Thank you for the positive feedback, it was a pleasure caring for your mother while you were away on holiday. We appreciate how the family worked well with our team at Holistic Care Services in putting together a person-centred plan to ensure our carers support your mum in the best way possible in meeting her needs and we hope to support your mum again in the near future. Thank you for choosing Holistic Care Services

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Review from C E (Daughter of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience

All staff at Holistic Care Service are very professional and exceptionally well trained.
Management is always available to contact and they have always been very accommodating to family requests.
As a family, we know we can rely on the service to care for my mother.

Reply from Nico Mthunzi, Manager at Holistic Care Services

Thank you for the feedback. We value the positive review and are happy to hear you are pleased with the care and support we are providing your mother. As a provider, we are committed to working with clients and their families to provide the best care possible to our clients.

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Review from Bernard C (Client) assisted by family/friend published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience

Overall, I am very happy with the service I get.

Reply from Nico Mthunzi, Manager at Holistic Care Services

Hello, thank you for your positive feedback. We are committed to providing you the best care possible and we are pleased you are happy with the service we are providing. It is our pleasure to support you.

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Review from T F (Son of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience

Generally good continuity of assigned carers, which was important to me as my mum has Alzheimer’s and doesn’t like change. Managers listened to and acted upon any concerns/issues I raised. Care plans are regularly updated, and very good communication, timekeeping and reporting. Carers always rang me

if they had concerns over Mum's health or welfare, and each visit was clearly documented on the access mobile app. The carers were very gentle and had a good manner with Mum, and worked hard to make her feel at ease during their visits.
I would have no hesitation in recommending them.
Thank you to two particular members of staff at this care provider.

Reply from Tola Taiwo, Director at Holistic Care Services

Thank you very much for your review. We always try to provide a person centred service that is driven by our clients. Continuity of care is very important to us and we are delighted that we were able to provide that for your mum.

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Review from M B (Daughter of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience

The care provider looked after my mum/nan for 2 years and went above and beyond for her needs and requirements. Nothing was ever too much, my mum had dementia (people with dementia and those caring for people with dementia will know how hard day-to-day caring can sometimes be) the staff were always

so kind, caring, friendly and reassuring. We liaised with the staff all the time to ensure that my mum was getting the most suitable care package. We would like to thank the girls for all that they did for us. We lost my mum in December and this care provider was there for us every step of the way until the very end, as a family we would recommend them to anyone looking for extra care for their loved ones.

Reply from Tola Taiwo, Franchise Owner at Holistic Care Services

Thank you for your feedback. We value the positive review and we are happy to hear that you were pleased with our service.

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Review from Lori H (Niece of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience

Having made last minute travel/accommodation plans I was present when 2 carers called to my aunts to complete her care plan needs. It was so lovely to hear the conversations that took place between my aunt and carers. I heard laughter too which is so reassuring that my aunt is consulted and not rushed

at any point of care.
When I mentioned to my aunt that I thought the staff were lovely she replied ”yes they all are, I’m very lucky, they look after me”. What more of a recommendation that the Home Care team are compassionate, communicative, seek consent to assist with personal care, person centred, reliable and flexible. My gratitude to you all.

Reply from Tola Taiwo, Franchise Owner at Holistic Care Services

Thank you for your feedback. We value the positive review and we are happy to hear that you are pleased with our service.

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Review from Emily C (Granddaughter of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience

Can't recommend them enough. Had some issues with other care agencies before using the care provider and we are so glad we have found them. They go above and beyond every time they visit my grandad and nothing is too much to ask of them. The care that they provide is of a great standard, they are always

on time and they are very easy to contact if you need them.

Reply from Tola Taiwo, Franchise Owner at Holistic Care Services

Thank you for your lovely review. It is a pleasure to support your grandad and we thoroughly enjoy supporting him.

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Review from L K (Niece of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience

Extremely efficient and friendly service which has put the family's mind at rest that our aunt is being cared for twice a day, by staff who have taken the time to get to know her. Communication has been excellent, any concerns or worries about medication or aspects of her care have been dealt with promptly.

My aunt looks forward to seeing her carers each day. They are always on time and if delayed, even by ten minutes, the office staff let us know. We would highly recommend the care provider.

Reply from Nico Mthunzi, Manager at Holistic Care Services

Thank you for the lovely comments, we appreciate your positive feedback. We are committed to working together with our clients and their families to provide a first-class, person-centered and holistic approach to caring and thank you for choosing us.

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Review from A L (Daughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience

From the start to the end of this care provider caring for my mum, I couldn't be happier. All the staff were super friendly and put Mum at ease as she was a bit wary about people coming in at first. She loved the extra company though the day and looked forward to her visits.
They were so helpful in

sorting extra hours if needed, putting my mind at rest if we were away. This let her stay in her home longer.
Top class service and I can only 100% recommend.

Reply from Nico Mthunzi, Manager at Holistic Care Services

Thank you for the positive feedback. It was always a pleasure supporting your mum and hearing the stories she would tell us. We wish you all the best as your mum moves to long-term care. Thank you for choosing us.

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Review from G F (Wife of Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience

We started using these services after my husband came out of hospital. Firstly, we us a care agency via social services which did not meet our needs, on changing to this care provider, we were offered a much better package and a time convenient for my husband's care and far superior service with more

professional carers. We stopped their care when my husband was in hospital for 7 weeks but resumed their service on his discharge in August and have continued to have carers since. We particularly like that 5 days a week we have the same person and the same carer on the other 2 days, this gives us continuity. We are delighted with the standard of the service.

Reply from Nico Mthunzi, Registered Manager at Holistic Care Services

Thank you for your feedback. We value the positive review and we are happy to hear that you are pleased with our service. We strive to provide individual tailored support and continuity to our clients and thank you for choosing us.

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