Holistic Care Services

Unit A4B, 25 Goodlass Road, Speke, Liverpool L24 9HJ
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10 35 Reviews
  • Holistic Care Services, Liverpool
Holistic Care Services is an award-winning provider of quality home care services to people in the Liverpool South communities.

Care services are put together with the individual in mind. Clients are treated as the priority at all times, with staff constantly delivering truly person-centred care with dignity and respect of the individual at the centre.

Staff are carefully selected after a vigorous vetting process and are also DBS checked; the staff are chosen for compassion and professional experience and also undergo special training.

Holistic Care Services can provide support with:

- Personal care
- Housework and laundry
- Shopping
- Leisure activities
- Meal preparation
- Companionship

Holistic Care Services believes home care has the potential to transform people’s lives and their service supports older people to develop real relationships, meet friends and maintain their presence in the community.

Holistic Care Services carers are selected for the ability to be friendly and sociable as well as being good carers and always encourage people receiving home care to engage in a community-based activity and support any of their clients to help them find something that suits their individual needs.

The company values its care staff and offers a career which includes a comprehensive induction, ongoing training and personal development, as well as providing regular supervision together with practical and emotional support to ensure high standards are maintained.

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Care Provided by Holistic Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Holistic Care Services
  • Person in charge
  • Kev Smyth (Care Manager)

Funding & Fees Guide for Holistic Care Services

  • Prices

  • £30 per hour Monday - Sunday

  • Rate list for other services can be provided at request

Holistic Care Services Reviews (35)

Total of 35, showing 21-35
10

Holistic Care Services has a Review Score of 10 (9.952) out of 10, based on 18 reviews in the last 2 years. Over all time Holistic Care Services has 35 reviews.

Overall Experience

  • 30
  • 5
  • 0
  • 0
  • 0

Date Published

35
6
10
18
17

Review from Frederick L (Client) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service carried out by true professionals. As a client, I have always been treated with dignity and have never felt embarrassed. My wishes as to my personal care are always considered. I am encouraged, with supervision, to be more independent and to play a more active part in my care. Members
of staff are always smart and well-presented. They are pleasant, courteous and encourage conversation. Staff encourage me to carry out my personal exercise programme, designed for me by Liverpool community physiotherapy service. Always on time, if there is a delay office staff inform me.

Reply from Tola Taiwo, Franchise Owner at Holistic Care Services

Thank you for your feedback. We are committed to providing person-centered support tailored to your needs and we are pleased to hear you are happy with our service. Thank you for choosing us.


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Review from Terry T (Client) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care provider an excellent company, I have used a number of different care providers over the past three years and this one comes out on top by miles and I don't think I could get better.
Nothing is too much for them and they always put the client first.

Reply from Tola Taiwo, Franchise Partner at Holistic Care Services

Thank you for leaving us a review. It's much appreciated. We are glad we are able to make a difference.


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Review from R B (Client) assisted by family/friend published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory.

Reply from Tola Taiwo, Director at Holistic Care Services

Thank you for your review. We take pride in always going above and beyond for all of our clients.


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Review from Austin H (Son of Client) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother now requires double up carers twice daily.
This care provider have provided excellent flexible care.
I have to say their carers have been noticeably better than other agencies. They have been good compassionate carers with excellent communication skills. The oversight of their managers
was also impressive with good problem solving and early communication of any problems.
100% recommended.
Thank you.

Reply from Tola Taiwo, Franchise Owner at Holistic Care Services

Thank you very much for your kind words. It is really nice to hear you were happy with the service and of course, we are glad that we are able to help and support your mum.


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Review from Elaine H (Daughter of Client) published on 27 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are efficient and friendly. Communication links are good. Feedback from the app is helpful and appreciated, and I have always felt able to raise any of my concerns with office staff. Also, individual carers have alerted me promptly to anything urgent or important, which has arisen.
Mum never
wanted or thought she needed care support, and her comments about the carers "only giving me my tablets" are, I believe, only a reflection of her cognitive impairment and her inability to see or assess her own needs. The care visits have provided structure and prompting and allowed Mum to prove her own abilities to herself. Although she may not always recognise the extra value provided for her in terms of time spent chatting and having someone else on hand to deal with little problems which arise, Mum has become more settled and occasionally gratefully accepting of what is being done for her.

Reply from Tola Taiwo, Franchise Owner at Holistic Care Services

Thank you so much for taking the time to leave a review and for your kind words. It has been an absolute pleasure to support your mum. We will ensure your comments are passed down to the staff. Thanks again and best wishes.


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Review from F W (Son of Client) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and was in hospital before Christmas. The care provider were the only company who had capacity to offer care visits at his home and have looked after him since then.


The care received has been nothing short of outstanding generally from keeping his living areas tidy to his

personal care and assisting him to eat drink encouraging and being patient with him.


My father is prone to infections and prior to this care provider was hospitalised over and over with UTIs whilst in the care of other companies.


Since this care provider have taken over he hasn’t had one infection or hospital admission which is testament to the consistent high quality care received.


Most carers my father has had from other companies go after 15 mins and have not provided the care to meet my fathers needs but this care provider always stay the full hours consistently every day.


Special thanks to the Owner and Manager who have been brilliant throughout and their very effective team.


Reply from Tola Taiwo, Franchise Owner at Holistic Care Services

Thank you so much for your kind words, we are so pleased that we can make a difference and particularly glad to know he hasn't had any reason to visit the hospital since we started supporting your dad. We very much enjoy supporting your dad.


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Review from Maureen D (Son of Client) published on 8 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a really positive experience with the home care agency. From the outset, they have been very proactive in looking to solve any issues and have kept me informed around the care package in place. I would recommend them to anyone.

Reply from Tola Taiwo, Franchise Partner at Holistic Care Services

Thank you very much for your kind words. It is really nice to hear you were happy with the service that we provide.


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Review from Joan H (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication, very good attention to detail, quick and efficient response to any questions or concerns, good record keeping, high standards in relation to e.g. medication safety. Friendly and understanding staff. The quality of care is reassuring and gives family confidence their loved one
is being properly looked after.

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Review from P W (Client) assisted by family/friend published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were friendly, efficient and overall professional. Very helpful and did their job well.

Reply from Tola Taiwo, Franchise Owner at Holistic Care Services

Thank you for your kind words. It's great that we were able to support and assist you. The team have all had fun supporting you!


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Review from C D (Client) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are professional and thoughtful, and I'm treated with kindness and dignity. Would recommend to friends and family.

Reply from Tola Taiwo, Director at Holistic Care Services

Thank you for the excellent review.
Your feedback will be passed on to the relevant staff who will be delighted.


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Review from L B (Daughter of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very nervous about employing carers for my dad who had become unwell. The staff were amazing, I know this because my dad told me so. He was so grateful for their help and we couldn't be happier with the care provided. We are forever grateful to all you did for my dad. Thank you.

Reply from Amanda Taylor-Banks, Manager at Holistic Care Services

Thank you so much for such an outstanding review. It means so much to the staff to know they are appreciated in these difficult times. We will pass on your comments to all the staff.


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Review from H W (Mother of Client) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the Home Care agency to be very efficient. Their staff are kind, caring and support not only to their clients but the clients family. I would highly recommend their service.

Reply from Nichola Proctor, Registered Manager at Holistic Care Services

Thank you for your kind review and comments. We are very pleased to hear that you are happy with the care that we are providing.


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Review from F O (Daughter of Client) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New to the company, wary as had a very bad experience previously. Manager spot on in recruiting and training staff. Staff consistency very good. Do what is expected and more. Company very accommodating. Would recommend. my mother treated very well and by association, so am I. The only con is the invoicing
system.

Reply from Nichola Proctor, Registered Manager at Holistic Care Services

Thank you so much for your lovely review. We're delighted you're pleased with the service and will pass on your comments to the staff who will be delighted.


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Review from Ruth C (Daughter of Client) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The organisation is very efficient, management is being flexible when trying to meet our needs. Carers are friendly and respectful. They can be relied upon to arrive on time, at times that suit Mum. This reduces the stress and pressure on the close and extended family. We appreciate the care and support
being given.

Reply from Tola Taiwo at Holistic Care Services

Thank you so much for taking the time to review us. We are really pleased that we can play our small part in making life a little easier for you, and also happy with the care we provide.


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Review from Shelia D (Client) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family helped me obtain this home care provider following a stroke and hospitalisation on 1st July 2019. This service has enabled me to take advantage of NHS recuperation services and make some improvement.
The staff have been helpful and flexible in enabling me to change their usual attendance
times to be able to enjoy family visits and outings.

Reply from Tola Taiwo at Holistic Care Services

Thank you for taking the time to review us. We are pleased you are happy with the care you are receiving from us.


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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Holistic Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Holistic Care Services is calculated as follows: ( (99 Excellents x 5) + (5 Goods x 4) ) ÷ 104 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Holistic Care Services is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Tola

Tola Taiwo

Job Title: Director

Joined: 2019

Tola is one of the owners/directors who is accountable for the overall running of the business needs such as care standards and financial effectiveness.
Tola is responsible for managing the operations, ensuring compliance with the governing body.


Kev

Kev Smyth

Job Title: Care Manager

Joined: 2022

Kev is responsible for the day to day operations of the service and oversees the delivery of care. Maintaining health and safety within the work environment. Kev managers budgets and ensures the business growth and compliance of the service is being met.


Paula

Paula Smith

Job Title: Field Care Supervisor

Joined: 2021

Paula's role is to carry out client assessments and regular reviews to ensure clients needs are being met. The role also includes completing care plans, risk assessments and compliance of both clients and staff members.


Paula supports staff members through regular supervisions, spot checks and competency checks to ensure all staff members are trained to a high standard, competent in all areas but also keeping their overall wellbeing in a positive way within their working environment.


Kerry

Kerry Fisher

Job Title: Field Care Supervisor

Joined: 2024

Kerry's role is to carry out client assessments and regular reviews to ensure clients needs are being met. The role also includes completing care plans, risk assessments and compliance of both clients and staff members.


Kerry supports staff members through regular supervisions, spot checks and competency checks to ensure all staff members are trained to a high standard, competent in all areas but also keeping their overall wellbeing in a positive way within their working environment.


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Kunbi Taiwo

Job Title: Director

Joined: 2019

Dr Kunbi is one of the owners/directors who is accountable for the overall running of the business needs such as care standards and financial effectiveness.
Dr Kunbi is responsible for managing the operations, ensuring compliance with the governing body.


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