Fuchsia Homecare Cambridge

The Barn, 13-17, Margett Street, Cambridge CB24 8QY
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9.6 23 Reviews
  • Fuchsia Homecare Cambridge, Cambridge
Fuchsia Homecare Cambridge's vision is to make a positive difference to the communities.

Fuchsia Homecare provide:

- Assistance with morning/night routines
- Medication and Bathroom visits
- Escort to Hospital/Appointments visits
- Companionship and Assistance to social Calls
- Housekeeping Services: cleaning, laundry, shopping, meal Preparations and
Household Chores

The agency does this by improving homes, improving communities and improving lives.

The approach is based on the development of outstanding partnerships with employees, clients, customers, the families and the wider community.

Fuchsia Homecare values all customers and communities, putting the needs of the customers at the heart of everything.

Fuchsia Homecare value teamwork, supporting each other, sharing ideas and never excluding others. The agency values personal responsibility, setting and achieving consistently high standards in all work and conduct and never adopting a negative attitude.

The agency value innovation, being inventive in the approach and never allowing conventional thinking or bureaucracy to get in the way.

This will be undertaken by a high degree of confidentiality, ensuring the safety of all Customers and staff, correct information being sought and passed on and all necessary and appropriate action being taken and examine the operations constantly to ensure that success is being achieved with the stated aims and purposes.

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Care Provided by Fuchsia Homecare Cambridge

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicusor Oleleu (Director)

Funding & Fees Guide for Fuchsia Homecare Cambridge

  • Prices

  • Price per hour from £20 to £30 depending of location.

  • Please contact us for information in regards to fees.
    Price per hour.

Fuchsia Homecare Cambridge Reviews (23)

Total of 23, showing 1-20
9.6

Fuchsia Homecare Cambridge has a Review Score of 9.6 (9.638) out of 10, based on 10 reviews in the last 2 years. Over all time Fuchsia Homecare Cambridge has 23 reviews.

Overall Experience

  • 11
  • 12
  • 0
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  • 0

Date Published

23
0
5
10
13

Review from John T (Son of Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my mother is reasonably happy with the level of service. The majority of carers have been friendly and helpful. We have had a physio come in to try and help my mother with her walking. Mostly the carers have carried this on with her which she enjoys. However, some of them sat in the car for
a while before and after attending my mother. As they are paying for this they should be inside helping for the whole half hour. Otherwise, why are they paying for 2 carers when 1 would appear to be enough?

Reply from Nicusor Oleleu, Director at Fuchsia Homecare Cambridge

Thank you for your feedback! We are delighted to hear that your mom enjoys the exercises. As for her care, her physiotherapist will need to assess her progress to determine if she is ready to manage with one care worker. Once they make this assessment, either they or we can report the findings to social services. We are hopeful that this transition to one care worker will happen soon.


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Review from Janet S (Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the level of care and support I receive from Fuchsia, the carers always do their best to help and support you. Fuchsia always do their best to accommodate any medical appointments you have.

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Review from Jo W (Wife of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always polite and respectful and carry out their caring role professionally. They always wear the correct personal protective equipment that they should wear in their role. I am always comfortable with them being in my home.

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Review from P L (Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have carers three mornings a week to supervise showering - mainly for my daughter's peace of mind, - but I regard the three regular carers on my rota as not just carers but real friends. They all balance these aspects perfectly, efficiently, and professionally. Without exception, every visit is a
delight and a ray of sunshine to start what is usually a long lonely day. I feel I can trust all of them implicitly with the topics of care and concern which I may have. I am so lucky to have found Fuchsia and I hope to have this level of care for a long time to come. Thank you all.

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Review from Ron M (Husband of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Roster times are not being adhered to and generally running late in the time frames. We are I suppose lucky to mostly have the "A" team of carers who are very very caring and neat and tidy. Glad that one carer has sorted out her car, on that front, she had a car problem on 4th March lunch time so I
phoned in and cancelled that visit but you still charged me for it.

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Review from M F (Client) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the care and attention we have experienced from the Fuschia carers.

Reply from Nicusor Oleleu, Director at Fuchsia Homecare Cambridge

Thank you very much for the review and we will pass the message to the care workers.


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Review from Keith D (Partner of Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am pleased with the care you give to my husband, but sometimes there are language difficulties. The carers you send are always pleasant and well-mannered but one pair you send can be very erratic time-wise.

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Review from Paula S (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All kind, caring and supportive, happy with the service. The only issue is sometimes I ring the office to cancel a visit and the message doesn't get passed on to the staff involved, had problems getting block care in the past, lack of communication.

Reply from Nicusor Oleleu, Director at Fuchsia Homecare Cambridge

Thank you very much for the review. We are sorry to hear that you experienced that with our company and we will try to make sure that the message is passed on to the team involved. Sometimes because of the lack of staff we cannot cover block of care but we trying our best to meet all our customers needs.


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Review from G S (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the care they give my mum, they are willing to help with anything you ask they go above and beyond nothing is too much trouble for them very polite and friendly. I'd recommend them to anyone.

Reply from Nicusor Oleleu, Director at Fuchsia Homecare Cambridge

Thank you so much for the lovely feedback! We are so pleased you are happy with our carers!


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Review from S H (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found this company extremely helpful in getting my mother back to health, when she came out of hospital and since then she has improved greatly, found the carers very professional, supportive and caring and also very tidy at clearing up after themselves. Much appreciated.

Reply from Nicusor Oleleu, Director at Fuchsia Homecare Cambridge

Thank you so much for taking the time to leave a positive review about our care service. It is our priority to provide exceptional care and support.


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Review from Howard B (Client) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff overall are efficient, respectful and considerate of our health condition. Supervisor monitoring of staff and training can be seen to be effective in care service delivery.

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Review from D W (Daughter of Client) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very kind to my parents, they talk to my mum even though she is unable to respond and always make an effort to talk to my dad and ask if they can do anything else to help out. They both feel comfortable with them.

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Review from V A (Wife of Client) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff who are always prompt and helpful. Any issues or requests are dealt with quickly and efficiently. All are very friendly and positive.
Would recommend this company to other service users.

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Review from K E (Daughter of Client) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers appear to have a good rapport with my mum. Timings of visits are not constant or reliable, so it is not always easy to see a carer. They are competent and reliable. Housekeeping is of a good standard.

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Review from P J (Client) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mostly all of the carers are kind and helpful. Especially the ones I have regularly. They are excellent. Go out of their way to help. I'm so grateful for the care and little chats while they care for me. Being on my own, it makes such a difference. My grateful thanks to all.

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Review from Sarah-Jane K (Daughter of Client) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all around. A very caring team and any issues sorted out immediately. Fuchsia Homecare Cambridge are fantastic and I would always highly recommend them. I certainly appreciate all they do for my mother.

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Review from Christina (Daughter of Client) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that the carers looking after my mum have done a great job, they've been polite, courteous, patient and very compassionate. At first, we were concerned that the language could be a barrier but all the carers have been relatively fluent.

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Review from P M (Wife of Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having never been in need of personal care in our home, it was a relief to have carers who cheerfully looked after my terminally ill husband with kindness and compassion. We looked forward to their visits, and my husband was relaxed and happy with the way they cared for him. We relied on them to make
him clean and comfortable, which they did until he sadly died. I miss them but remember them with gratitude.

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Review from A H (Wife of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband receives is very compassionate. My husband cannot communicate but the carers are always careful to follow a routine and they know his likes and dislikes. They also explain calmly and clearly what they are doing. They are always polite and discreet and very professional.

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Review from H O (Daughter of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have received excellent care from our main carer who comes most days. She is kind, respectful and generous.

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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Fuchsia Homecare Cambridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.638 for Fuchsia Homecare Cambridge is calculated as follows: ( (39 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 58 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Fuchsia Homecare Cambridge is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Fuchsia Homecare Cambridge

What Type of Services does Fuchsia Homecare Cambridge offer?

Fuchsia Homecare Cambridge offers Home Care.

How many Carers does Fuchsia Homecare Cambridge employ?

Fuchsia Homecare Cambridge employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Fuchsia Homecare Cambridge to verify any information. View our terms and conditions. Fuchsia Homecare Cambridge has an Enhanced Service – more info.