What Type of Services does Herts at Home offer?

Herts at Home offers Home Care.

How many Carers does Herts at Home employ?

Herts at Home employs 191 carers.

Herts at Home, County Hall, Hertford, Hertfordshire SG13 8DE

Review from R M (Friend of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience

I work with a resident at Lea Springs since he moved in in 2022. I have been working with him in the capacity of a Creative and autism practitioner as my client is autistic.
It is a pleasure to work alongside the team at Herts at Home. They have been instrumental in helping to ensure my clients wellbeing

is at the centre of their support whenever possible. This can be difficult at times as my client is autistic and therefore can be difficult to understand. To enable a person centred approach I regularly liaise with the Herts at home team to ensure we minimise misunderstandings and are focused on his needs.
This is especially useful if my client develops a urine infection, or any other problem as it impacts his behaviour and responses therefore this professional relationship is appreciated.

Reply from Michelle Kennedy, Operations Manager at Herts at Home

Thank you for sharing your experience working with the team at Herts at Home. It's wonderful to hear about the positive impact they have on your client's well-being. Your dedication as a Creative and Autism Practitioner is truly commendable, especially given the challenges that can arise in understanding and supporting an autistic individual. Your collaboration with the Herts at Home team to ensure a person-centred approach is inspiring. It's clear that your regular communication and efforts to minimise misunderstandings are crucial in providing the best care for your client. Thank you for your commitment to making a difference in your client's life and for recognising the essential support provided by Herts at Home. Your feedback highlights the importance of teamwork and specialised care in enhancing the quality of life for individuals with autism.

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Review from Kim D (Daughter of Client) published on 23 January 2025
Submitted via Website • Report

Overall Experience

The care team and their manager were amazing during the Xmas period whist my parent was very poorly. They went above and beyond keeping a closer eye on them monitoring regularly I truly believe that their dedication is the reason that we never lost the most precious person in our family and for that

I will be forever grateful. The whole care team are brilliant they do a great job and the support the manager has given to me has kept me going. Thank you all so much.

Reply from Michelle Kennedy, Operations Manager at Herts at Home

Thank you so much for your kind words and for taking the time to share your experience. We are deeply touched by your gratitude and are honored to have been able to support your family during such a challenging time. Our care team and manager are truly dedicated to providing the best possible care, and it means the world to us to know that their efforts made a significant difference for your parent and your family. Your appreciation and recognition of their hard work and dedication are incredibly motivating for all of us. We are so glad to hear that the support from our team has been a source of strength for you. Your feedback inspires us to continue striving for excellence in the care we provide. Thank you once again for your heartfelt message. We are here for you and your family whenever you need us.

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Review from J D (Daughter of Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience

Mum is very pleased with her care. They treat her really well and are helpful and friendly at all times.

Reply from Jasmine Searle, Care Quality Supervisor at Herts at Home

Thank you so much for your review. It's fantastic to hear your Mum feels so well cared for. We are delighted to hear your experience with the care team is so positive and that the care team treat your mum in such a kind and caring way. We are committed to the care of all the people we support, our care team are really dedicated and would be delighted that their commitment to your mum's care has resulted in such a positive experience. Your mum is such a pleasure to care for, and it is great working alongside you to ensure your mum's wellbeing. Thank you so very much for spending your time acknowledging the care team and writing such a positive review.

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Review from Jamie M (Son of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience

Mum has been in a care home for a couple of years now. She loves the place.
The care team look after her very well, always makes time to talk to her, always cleans up after her, makes sure she's fed and always has a drink with her.
Whenever I see her she always says what a lovely bunch the staff are.
The

team always lets me know if there's an issue or she needs something.
I like the way they try to encourage her to take part in anything going on in the community lounge.
Her health is always looked after as the team will liaise with the doctors/medical teams.
I cannot fault anything, continue the good work it's much appreciated.

Reply from Michelle Kennedy, Operations Manager at Herts at Home

Thank you so much for your heartfelt review. We are delighted to hear that your mum loves her time with us and that our care team has made such a positive impact on her life. It's wonderful to know that she feels well looked after and enjoys the company of our staff. We strive to create a warm and supportive environment for all our residents, and it's incredibly rewarding to hear that our efforts are appreciated. Your kind words about our team's dedication to cleanliness, communication, and encouraging participation in community activities mean a lot to us. We are also pleased to hear that you feel informed and reassured about your mum's health and well-being. Our team takes great pride in working closely with medical professionals to ensure the best care for our residents. Thank you once again for your kind words and support. We will continue to do our best to provide excellent care and a loving environment for your mum and all our residents.

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Review from C M (Brother of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience

The manager and her staff are not only very professional by polite, warm, caring and a privilege to have to look after my sister. She has nothing but great praise for them and they do more than required to assist and make her life better.

Reply from Michelle Kennedy, Operations Manager at Herts at Home

Thank you so much for your kind words and thoughtful review. We are delighted to hear that your sister has had such a positive experience with our team. Our manager and staff strive to provide professional, warm, and caring service, and it is truly rewarding to know that their efforts are appreciated. We are committed to going above and beyond to assist and improve the lives of those we care for, and your feedback reinforces the dedication and compassion our team brings to their work every day. It is a privilege to look after your sister, and we are grateful for the trust you have placed in us. Thank you once again for your praise and support.

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Review from Diana B (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience

The care and support for mum has been outstanding.
Working closely with family i.e. myself to keep regular updates on Mum's needs which are all being met by all staff involved.
Mum struggles daily and nothing has been too much for all the staff involved.

Reply from Michelle Kennedy, Operations Manager at Herts at Home

Thank you so much for sharing your experience with us. We're truly grateful for your kind words and are delighted to hear that the care and support provided to your mum have been outstanding. It's heartening to know that our team has been able to work closely with you to keep regular updates on your mum's needs and ensure they are all being met. We understand how challenging daily struggles can be, and we are committed to making sure nothing is too much for our dedicated staff. Your feedback is incredibly valuable to us, and it motivates us to continue providing the highest level of care and support. Thank you for trusting us with your mum's care. If there's anything more we can do, please don't hesitate to let us know.

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Review from Phillippa B (Daughter of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience

Mum moved into Temple Court in July 2024.
I am/was thrilled. Mum has landed there.
The three carers are an amazing team who provide an exceptional service.
It cannot be improved in any way. Just continue, please!
Thank you all so much for everything!
The care staff including Tilly are also fantastic

and provide love which counts.

Reply from Hayley Bartlett, Care Team Manager at Herts at Home

Thank you so much for your heartfelt review! We're thrilled to hear that your mum has settled in well at Temple Court. It's wonderful to know that our team of carers, including Tilly, have made such a positive impact with their exceptional service and loving care. Your kind words mean a lot to us and will certainly be shared with the entire team. We are committed to maintaining the high standards of care and support that you and your mum have experienced. Thank you once again for your appreciation and trust in us!

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Review from N R (Daughter of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience

Herts at home care for my mum. The care manager is always contactable and approachable, friendly and puts my mother's needs at the first priority. Without her and the team my mother would be in a home but with their help she's is able to live in her flat and still feel independent. I rely on them heavily

to inform me if Mum is unwell or needs help - they go above and beyond their duties. The carer is committed and encourages her team to help my mum become independent again. Their commitment to her makes life more manageable for me and my family who already have our own family and jobs to juggle. A special mention to four staff members in particular, they are a credit to your company and can see the love they put into their work. I work in housing and it's a very tough job for very little money but what they do is so valued by me and my family without these employees, my mum would have a very different life there! So thank you to all the team. You are doing an amazing job.

Reply from Michelle Kennedy, Operations Manager at Herts at Home

Thank you so much for your wonderful review! We are delighted to hear that our care manager and team have made such a positive impact on your mum's life, allowing her to maintain her independence in her own flat. It's heartwarming to know that our team's dedication and commitment have provided you and your family with peace of mind and support. Your special mention of our staff members is greatly appreciated, and we will be sure to pass on your kind words to them. Their hard work and love for their job truly shine through, and it's rewarding to see how valued they are by you and your family. Thank you for acknowledging the efforts of our team. We are committed to continuing to provide the exceptional care and support that your mum deserves. Your appreciation means the world to us, and we are grateful for your trust in our services.

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Review from Jared M (Grandson of Client) published on 11 September 2024
Submitted via Website • Report

Overall Experience

My nan has been having a morning carer for over a year now. The carers get her washed and dressed for her day. They make the start of her day a positive one as she had dementia. I always hear them laughing with her. Their care is wonderful and they always let me know of any concerns. They are my second

set of eyes which I appreciate enormously. My nan always looks forward to seeing them. They make sure she is washed and dressed appropriately for the day. She loves spending time with them and talking about her life. Wouldn't be without them now as this helps both of our mental health.

Reply from Michelle Wright, Care Quality Supervisor at Herts at Home

Thank you so much for your kind review regarding the lovely care your Nan is receiving from us. We are so happy to hear that the carers are bringing her joy each morning. The whole Herts at Home team enjoys visiting and supporting your Nan and hearing her lovely life stories. She is truly such a joy to care for. We are pleased that we are providing a service which suits your Nan's needs, and she has built a positive rapport with the carers. We really appreciate your review and look forward to supporting your kind Nan for the foreseeable future.

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Review from T W (Daughter of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience

Mum has formed a lovely relationship with her carer already and feels really safe and supported by her, we were wondering if there is any chance she can be more permanent.
Also Mum wanted to say how lovely another carer is too, she's forming a lovely relationship with her too.

Reply from Louise Henderson, Care Quality Supervisor at Herts at Home

Thank you for the kind words, Mum was apprehensive upon joining our service, but I am so very happy to see the lovely relationships built with two of our care workers, it is a pleasure to care for Mum and I know that the care workers enjoy their visits with her as much as she does them.

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Review from Christopher S (Son of Client) published on 6 September 2024
Submitted via Website • Report

Overall Experience

My mother was looked after at home by Herts At Home in her apartment in Bock Hertfordshire.
She died at 101 years old in her own bed with no stress and I believe in the fashion that she wanted to leave.
She had wonderful care by being visited Four times a day by two carers from Herts At Home for the

last year of her life and your personnel always arrived with a smile looking smart and with a great attitude.
The support from the line managers was also tip-top when it came to sorting out problems with medicine and doctors and all the other problems that become day today with a very elderly person.
I would recommend this company to anybody with an elderly or disabled person that needed home care especially as I have heard horror stories from some friends and relatives.

Reply from Louise Henderson, Care Quality Supervisor at Herts at Home

Thank you for sharing your heartfelt experience with Herts at Home. We are deeply honoured to have been entrusted with the care of your mother. It was an absolute pleasure to care for your mother. She often shared delightful stories from her dancing days, which brought joy to everyone around her. Your mother had a wonderful rapport with all the carers, who genuinely enjoyed their visits with her. She was always accommodating and never found anything too much trouble. Her kindness, caring nature, and infectious laughter made her a truly special person to be around. Your recommendation means a lot to us, especially considering the concerns you mentioned from others' experiences. We strive to offer the best possible care and support to all our clients and their families. Thank you once again for your kind words and for recommending Herts at Home. We are here to support you, and your loved ones whenever needed.

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Review from Joyce B (Daughter of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience

I am very happy with their service. My mum receives the best care and loves all her carers.
I receive regular updates regarding any changes to Mum's needs, care and health and feel assured that Mum is being well taken care of by the management and carers alike.

Reply from Joanne Hare, Care Team Manager at Herts at Home

Thank you, we are happy to hear you feel assured and happy that Mum is cared for in the best capable hands by all the team at Herts at Home.

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Review from Lucy S (Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience

I wasn't looking forward to moving into a flexicare place at all until I started meeting the team of Carers.
I have been knocked sideways by their warmth, friendliness, and true, honest care.
I am not at present in need of total personal care but after having a knee replacement, my care requirements

will escalate dramatically.
Knowing the Care Team as I do now, I have no qualms whatsoever about the care I will receive.
I think the only way I can put it into words that will truly express how I feel is to liken each and every one of them as a wonderful friend with extra bits of love and understanding that can only be found in the biggest hearts; My Carers are simply the best and I could not recommend them more highly.

Reply from Michelle Kennedy, Operations Manager at Herts at Home

Thank you for your heartfelt review. Were delighted to hear that our Care Teams warmth and friendliness have made such a positive impact on your experience. It's wonderful to know you feel confident about the care you'll receive after your knee replacement. Your kind words mean a lot to us, and we're here to support you every step of the way.

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Review from Laura M (Niece of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience

After the length of time it took to get my aunt through the doors of Fountain Court I was giving up hope - dealing with the Council and Social Services has been a long and arduous task. I lost faith in finding someone who knew what they were talking about, who did what they promised and who truly cared

about my aunt as a human and not just because they needed to tick another box. Thank goodness the Management Team at Herts at Home did the above and so much more. From start to finish they made the whole experience seamless. From initial phone calls, home visits and follow-up emails, nothing was too much trouble. Had I only dealt with them at the beginning of this journey I know it would have been much quicker, far less painful and without doubt, more efficient. The care plan was put in place with immediate effect and additional things that I requested were done immediately, making what could have been another hurdle painless and for that we are forever grateful.

Reply from Michelle Kennedy, Operations Manager at Herts at Home

Thank you for sharing your experience. Were thrilled to hear that the Management Team at Herts at Home exceeded your expectations and made the process seamless for your aunt. Your kind words about their dedication and efficiency mean a lot to us. We're grateful for your patience and trust in our services. If you need any further assistance, please dont hesitate to reach out.

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Review from S W (Daughter of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience

The healthcare has been excellent for my mum from the very beginning since she moved into supported living.
There is always support from the health care providers whenever we need it. They listen to us.
The carers really go the extra mile to make each visit nice for my mum. They are so kind and

really do care.

Reply from Michelle Kennedy, Operations Manager at Herts at Home

Thank you for your wonderful feedback. We're delighted to hear that your mum has received excellent care and support from our team. It's heartening to know that our carer's kindness and dedication have made a positive impact. We truly appreciate your kind words and are here for any further assistance you may need.

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Review from Zahra S (Daughter of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience

My dad is a resident of Fountain Court, I cannot thank the staff enough for the excellent care. Recently my Dad had a fall which resulted in him being hospitalised. All the staff dealt with the situation in such a helpful way.
I feel they genuinely have formed a connection with my father and the family.

The carers all keep my father in positive spirits and they support him with his mobility issues.

Reply from Michelle Kennedy, Operations Manager at Herts at Home

Thank you for your kind words. We're so glad to hear that our staff at Fountain Court have provided excellent care and support for your Dad. It's heartwarming to know that our team has formed a genuine connection with your family and keeps your Dad in positive spirits. We truly appreciate your feedback and are here for any further assistance you may need.

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