3 Circles Care Ltd Reviews (8)
3 Circles Care Ltd has a Review Score of 9.4 (9.414) out of 10, based on 7 reviews in the last 2 years. Over all time 3 Circles Care Ltd has 8 reviews.
Review from Judith M (Sister of Client) published on 23 May 2024
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Overall Experience
5.0 out of 5
The carers are very friendly, encouraging, and supportive. My sister has built up good relationships with them and looks forward to their daily visits.
Reply from Heidi Charlton, Owner and RI at 3 Circles Care Ltd
Thank you it is a pleasure to look after your sister, all the staff look forward to visiting her. Now that the better weather is on the way I am encouraging the girls to take her out of the flat, even if it is only for a walk around town or to the park.
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Management
Treated with Dignity
Value for Money
Review from Edwyn W (Son of Client) published on 16 May 2024
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Overall Experience
5.0 out of 5
Reply from Heidi Charlton, Owner and RI at 3 Circles Care Ltd
Thank you. Your Mum and stepfather are a pleasure to take care of, and you are easy to work with too. Thank you for your support and your review.
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Treated with Dignity
Value for Money
Review from Jacqueline B (Daughter of Client) published on 13 May 2024
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Overall Experience
5.0 out of 5
Reply from Heidi Charlton, Owner and RI at 3 Circles Care Ltd
Thank you. You and your Mum are a pleasure to work with.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from M G (Client) published on 9 May 2024
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Overall Experience
4.0 out of 5
Reply from Heidi Charlton, Owner and RI at 3 Circles Care Ltd
Thank you. Your comment about being treated with dignity is highly prized. We strive hard for compassion and consistency in our work.
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Treated with Dignity
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Review from Lesley J (Client) published on 7 May 2024
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4.0 out of 5
Reply from Heidi Charlton, Owner and RI at 3 Circles Care Ltd
Thank you as you know we strive very hard for consistency of staff with each service user. Where changes are necessary, we always try to inform people in advance. You are a pleasure to work with, as you know the difficulties that the Care industry faces.
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Treated with Dignity
Value for Money
Review from J J (Daughter of Client) published on 2 May 2024
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5.0 out of 5
We have nothing but praise for the management. I can go as far as to say that 3 Circles have become integral to my parent's daily lives.
Reply from Heidi Charlton, Owner and RI at 3 Circles Care Ltd
Thank you, we enjoy looking after your Mum and Dad. From an initial very irregular and ad hoc service this has developed into something regular, which is good for your parents and for us. It is gratifying to see that your Dad has developed enough trust in us to make him happy to communicate with the people who visit.
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Management
Treated with Dignity
Value for Money
Review from N G (Daughter of Client) published on 2 May 2024
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5.0 out of 5
We are very grateful to the manager and her lovely team.
Reply from Heidi Charlton, Owner and RI at 3 Circles Care Ltd
Thank you, it is a privilege to look after your Mum; she is a lovely lady of whom we are all very fond. The support we receive from you, and her family, is phenomenal. It is a truly collaborative partnership, and our job is a lot easier knowing that we are all working together to achieve the best end result.
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Management
Treated with Dignity
Value for Money
Review from Linda C (Client) published on 9 December 2019
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Overall Experience
4.0 out of 5
Reply from Heidi Charlton at 3 Circles Care Ltd
Thank you Linda, it's good to know that you are satisfied. We constantly strive for improvement to ensure that both our customers and our staff are happy.
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Overview of Review Score
The Review Score of 9.4 (9.414) out of 10 for 3 Circles Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.714 for 3 Circles Care Ltd is calculated as follows: ( (31 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.714
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for 3 Circles Care Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.