HomeDot Care

Studios Holloway, Unit 11, 8 Hornsey Street, London N7 8EG
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9.4 25 Reviews
  • HomeDot Care, London
HomeDot Care is a high-quality provider of home care for those living at home in North London.

A team of professional carers deliver person-centred care to those who have care needs at home.

Individuals are supported to live as independently as possible and are treated with dignity and respect.

They provide the person-centred care you would choose for a loved one!

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Care Provided by HomeDot Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • HomeDot Care Ltd
  • Person in charge
  • Owusua Ogunbayo (Registered Manager)

HomeDot Care Reviews (25)

Total of 25, showing 1-20
9.4

HomeDot Care has a Review Score of 9.4 (9.375) out of 10, based on 20 reviews in the last 2 years. Over all time HomeDot Care has 25 reviews.

Overall Experience

  • 18
  • 5
  • 0
  • 1
  • 1

Date Published

25
2
15
20
5

Review from A K (Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care given in terms of professionalism and demeanour. My only complaint is the appearance of rookies in the morning shift when the 3 - 4 carers are excellent but sometimes cannot attend. I think the schedule would be smarter to avoid too many encounters with rookies in the
morning.

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Review from Costas C (Son of Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring professionals who do their best to help their clients needs. They will always assist the best they can and my parents feel safe and secure.

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Review from Susan R (Daughter of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just want to say what a great company this is, and the carers are amazing. They are kind, caring and always show great compassion towards my mother. They are attentive to all her needs on a daily basis, as well as being aware if she is not feeling good or unwell. The carers have great time keeping and
follow full protocol for hygiene and safety. The office staff are always at hand via phone or email to help and resolve any enquiries that I have. Thank you all.

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Review from L A (Niece of Client) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two carers allocated to my uncle have been amazing to work with. When I first met them, they took the time to listen and understand my uncle's needs.
They have gone above and beyond and the care they show on a daily basis is outstanding. I would highly recommend working with HomeDot Care, they
are a warm and friendly service and I am so grateful to them. They have built a beautiful relationship with my uncle and our family as a result.

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Review from Christopher B (Brother of Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always punctual when calling on my sister. They are good in their appearance and polite and respectful. The main carer always does the tasks she is required to do and reports that on her record of visits. The other carers are less specific about tasks they have completed e.g. ensuring
the phone is properly placed, the girl is off. Tidying crockery and cutlery is not always done or mentioned. The carer always administers my sister's medication, and even if she is difficult about it, they tolerate her different moods and frustrations.

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Review from K H (Sister of Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from Leslie H (Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have good carers.

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Review from M G (Wife of Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service. The carers are helping my husband, they are doing their best to assist him. He is sometimes difficult but I calm him down and tell him to bare a little bit.

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Review from J G (Wife of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff carry out their duties in a professional manner and at all times with due care to the patient. They are friendly and helpful.

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Review from M B (Wife of Client) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At present, things are moving smoothly. Regarding communication with my husband, the carers are trying but sometimes, if I'm not around, there isn't much interaction and they seem to talk to themselves (carers).

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Review from Rita F (Daughter of Client) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has become very aggressive and is very verbally abusive but they handle it very professionally. I am very happy with the care they give my dad. 100%.

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Review from R W (Client) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care service.

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Review from A G (Client) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints about the carers and nurses who come to see me.
Getting my meals and newspaper daily.
Well satisfied with the service I am receiving.

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Review from Stephen C (Client) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care workers are absolutely brilliant and very kind and generous.
They are all helpful, respectful and kind.

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Review from David T (Client) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with all my care received so far.

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Review from Teresa N (Daughter of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been looked after by HomeDot Care for the last two years.
Due to Mum having dementia, she has three regular carers who are amazing. If they are off, the agency always tries to send a carer my mum has seen before. I cannot fault this company. The carers look after my mum so well, always make
me aware if there are any issues, and always let me know if they will be on leave or off for a day.
They have built a very good relationship not only with my mum but also with the family.
As my brother and I do not live locally, it gives us reassurance and peace of mind knowing my mum is in such good hands.
Thank you!

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Review from Russell J (Son of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

HomeDot Care has been looking after my mother for a couple of years now and my sister and I are very happy with the service they provide. They are very professional, conscientious, and really put my mother's needs first. My mother feels safe and respected by the professionals that attend to her.
I
would happily recommend HomeDot Care to anyone who finds themselves needing these essential services.

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Review from Deborah F (Niece of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

There is a link to a local news website. The public should be aware at this point that there are two separate criminal investigations into the company. Met police, and as cited in their most recent inspection report, the CQC.
One star is too much for this company. I would award zero if I could. 23
missed episodes of care! Unqualified staff taking care of a vulnerable client with underlying health need, which wasn't met.
Charging for care where there is no evidence of care taking place. There are a litany of issues around safe care, management and medication.

Reply from Owusua Ogunbayo, Care Manager at HomeDot Care

We fully understand the hurt and loss family and friends feel when somebody in care dies and our sympathies and condolences go out to the family in this case.
However, in response to this review, we would like to make clear that in this case the inquest concluded that the lady concerned died of natural causes and nothing in the provision of care provided by Homedotcare could have prevented this outcome.
As is common in instances like this and in line with proper process, the matter has been reported to the police, the Care Quality Commission (CQC) and the local authority adult safeguarding unit as well as being the subject of a Coroner’s inquest. We have cooperated fully and with complete transparency into all external investigations into this case and will continue to do so. We believe the information provided in this review is inaccurate, however it would be wrong of us, or for anyone else, to comment or speculate on this case until such time as all investigations are concluded.


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Review from C F (Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I was insulted by a carer a few times but decided to tell her off once I got really upset. The disappointing thing is the supervisors are in support of such behaviour and keep sending her to my home! They said she made a joke! My daughter witnessed most of what happened. Please be more professional
people! Don't send supervisors for me to answer questions if you're going to do what you want anyway... disgusting.

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Review from N L (Daughter of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Home Dot Care for the past four years.
Her assistant has brought out the best in her, she is always smiling, very polite and always helpful. The thoughtfulness of the assistant has made my day-to-day life easier, they are a god sent. I would recommend them anytime.
Thanks for
a job well done.

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Current Review Score: 9.4 (9.375)

Overview of Review Score

The Review Score of 9.4 (9.375) out of 10 for HomeDot Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.375 for HomeDot Care is calculated as follows: ( (81 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 120 Ratings = 4.375

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HomeDot Care is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about HomeDot Care

What Type of Services does HomeDot Care offer?

HomeDot Care offers Home Care.

How many Carers does HomeDot Care employ?

HomeDot Care employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HomeDot Care to verify any information. View our terms and conditions. HomeDot Care has a Platinum Service – more info.