Right at Home (South Liverpool & Halton)

15 Meridian Business Village, Hansby Drive, Hunts Cross, Liverpool L24 9LG
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9.9 44 Reviews
  • Right at Home (South Liverpool & Halton), Liverpool
Right at Home (South Liverpool & Halton) is a high-quality home care provider in Merseyside Liverpool covering Allerton, Aigburth, Childwall, Garston, Gateacre, Halewood, Calderstones, Mossley Hill, Woolton, Halton, Widnes, Runcorn, West Derby, Huyton, Grassingdale, Speke and Hale.

Person-centred care is offered by a warm and experienced care team. Individuals are treated with dignity and respect at all times.

All CareGivers selected are kind and compassionate and have a strong background in care. The CareGivers aim to do whatever they can to provide a remarkable customer experience as well as high standard of care.

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Care Provided by Right at Home (South Liverpool & Halton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hilary Hampton (Registered Care Manager)

Right at Home (South Liverpool & Halton) Reviews (44)

Total of 44, showing 1-20
9.9

Right at Home (South Liverpool & Halton) has a Review Score of 9.9 (9.928) out of 10, based on 19 reviews in the last 2 years. Over all time Right at Home (South Liverpool & Halton) has 44 reviews.

Overall Experience

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  • 1

Date Published

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Review from K W (Wife of Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy and pleased with the care my husband receives from Right At Home. The staff provides first-class care and always meets all my husband's needs. The staff are professional, friendly, and very caring at all times.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you for taking the time to share the experience of your husband receiving care from our team and your overall experience with us. It's your feedback and the impact our care has that fuels us to continue to improve.


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Review from J A (Grandmother of Client) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault Right at Home for all the help and support they have given me regarding collecting medication and errands.
I have found all the staff to be very supportive and understanding of my granddaughter's needs.
I wish I had found Right at Home from the beginning as I cannot fault anything about
this company. Thank you to all members of staff for their caring nature and kindness.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you so much for your feedback. It is a privilege to support you in the care of your granddaughter. From the carers who take care of her to the team in the office, we are committed to delivering an excellent quality of care and customer service.


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Review from M M (Nephew of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We previously had carers for my aunt, which both my aunt and myself were not happy with. Different staff every day so no continuity or engagement while they were there. So we contacted Right at Home in January and from the very first introduction to the ongoing support I can honestly say things have
gone far better than I expected as my aunt was very reluctant to have carers in her home.
She now has regular daily visits with a small team of carers who have exceeded our expectations my aunt now looks forward to her daily visits and has warmed to the staff so much that she says she would like to adopt one of them.
We get daily reports after the visit which gives us peace of mind as to how she is. We also feel part of one big team all trying to do what’s best. The feedback they give us is both priceless and assuring. I would recommend Right at Home without any hesitation as I know how important it is to get the right people in place and they are perfect for my aunt and me.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you for your feedback, it means a lot to all of us, particularly the caregivers. We aim to not only provide care for our clients but also by having good communication with the close family members and working as a team with them regarding care needs and objectives for your loved one, we in some way provide care and reassurance to the family as well. I am delighted to see that we are achieving this.


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Review from Andrew W (Son of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been a lifeline for us over the last 2 years or so. Their patience, persistence and genuine concern for my elderly parents have been invaluable and very much appreciated. Highly recommended.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you for your feedback. It is a privilege and a pleasure to take care of your parents. It means a lot to the whole team to receive your feedback. Thank you.


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Review from P O (Mother of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home is the best company around. Our son has been with them for a few years now, always great carers who look after him. It gives us respite for a few hours three times a week, he loves going out for lunch with a carer and looking around shops, and going to different places like museums, going
into Liverpool on a train, he's well looked after which gives us peace of mind. So thank you to Right at Home and the brilliant carers.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you. It is a pleasure to look after your son and a pleasure to meet you in person when we visited dressed as Santa handing out Christmas stockings ahead of Christmas. Thank you for your feedback. We really appreciate it.


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Review from Andrew B (Son of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Right at Home (South Liverpool) have been supporting our Mum by providing Live in Carers and Day Carers. From our very first inquiry, the team have been supportive, informative and compassionate. All the Carers have been professional and treated Mum with love and respect.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Andrew, it was a real privilege for myself and my colleagues to have the care of your Mum entrusted to us. Thank you very much for your feedback. I will be sharing it with the carers and office team as I know they will really appreciate receiving your kind words. It is good to know that the hard work of the team made a real difference. Thank you, Andrew.


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Review from Brian A (Brother of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home management and staff provided excellent service in a timely, flexible and high-quality manner. In addition to high-quality care, the friendly, open way in which all of the personnel communicated with me allowed us to move forward promptly. I would not hesitate to recommend their services.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you, Brian. It was a real pleasure to have the opportunity to support your sister and in turn, yourself. Thank you for your feedback. It is very appreciated. Take care sir.


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Review from Stacy T (Wife of Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the carers that come to care for my husband. They are respectful, caring and polite.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you very much for your feedback. I will pass it on to our carers, it will mean a lot to them. Thank you.


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Review from J R (Husband of Client) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the care and attention given to my wife over the past twelve months. The office staff have always responded to any queries I have made in a very professional way. Thanks once again to Right at Home (South Liverpool).

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you for your feedback. We are delighted that you are happy with the care and attention our team provides your wife.


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Review from Annie H (Daughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say how fantastic your care service has been. Everyone who has come into the house has been so professional, but more than that, they have been caring, kind, concerned and done everything for Dad with such compassion. Both Mum and Dad had been very worried about having anybody coming
into their home, but each carer has allayed all their fears. Thank you so much for making this very difficult time easier for us all.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you very much for your feedback. We know how much of a change it is to our clients in having caregivers coming into their homes and we work hard to be supportive, compassionate and empathetic. I will pass your feedback on to the caregivers.


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Review from Alan J (Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the carers I have allocated to me.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you, Alan, for your feedback. Our carers are delighted to be able to care for you.


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Review from E M (Son of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Right at Home has been extremely positive. Everyone has treated us with professionalism but, perhaps more importantly, with kindness and understanding. Those qualities have been extended both to my father in the care provided to him and to the wider family in terms of a genuine interest
in our welfare and well-being. All dealings with the office gave been remarkably easy and of the highest standards of professionalism.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

It has been a real privilege to care for your father. I’m delighted to hear your experience has been positive and the team have made a difference. Thank you for your feedback.


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Review from J M (Daughter of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caregivers are excellent with Mum, very kind and caring. All needs are met.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Our caregivers will be delighted with your feedback. Thank you for your feedback.


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Review from P J (Ex Family Member) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care they give us, They look after my ex-partner very well.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you for your feedback. I am delighted that you are happy with the care Right at Home (South Liverpool) provides.


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Review from S H (Daughter-in-law of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given is tailored to my mother-in-law. She has so much more energy after a visit from the carers. It has also been helped by getting her out and about in the wider community where she sings and has a regular kind of party. Being previously very sociable her condition had made her quite isolated,
Right at Home has enabled her to enjoy herself so much more and her carers have become her additional friends.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Taking your mother-in-law to groups and out in the community is a highlight for the caregivers also. I have witnessed the bond between your mother-in-law and her caregivers and it is a joy to see. Your mother-in-law also has a lovely singing voice. Thank you for your feedback.


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Review from J S (Daughter of Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They provide a high standard of care to my dad and always polite and friendly. Always smart and professional.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you for your feedback. Thank you for taking the time to leave your feedback. Please give the office a call so we can understand the things we can do to make it a 5 out of 5.


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Review from Neil O (Son of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies have been great with my mum, quickly put my mother at ease when she was reluctant to receive home care.
She now looks forward to the ladies visiting each day.
Excellent service thank you ladies.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you for your feedback. We are pleased that your mother now looks forward to the visits from our caregivers. Thank you for the opportunity to make a difference in her quality of life.


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Review from Daphne L (Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided was excellent, and everyone was so helpful and cheerful. Nothing was too much trouble. Highly recommended the care provider - I could not have had better service. Thank you so much for your care provided for me.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you so much for your feedback. It means the world to our caregivers and to us. Thank you for taking the time to leave us a review.


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Review from D K (Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had multiple carers attend to my needs for the short time I was there. They were all very nice and very competent. The people on the phone were very helpful and also very competent.
My main carer was a lad who was amazing. Although he would often be late, I know he would be so because he would go
above and beyond for those he cared for and you could tell he cared deeply about doing a good job, not because he had to but because he wanted to make sure my needs were met. While the care itself is at the higher end of the price range it is absolutely worth it as everyone from the boss down just wants to provide you with the best care possible.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you very much for your feedback. We are delighted that you are happy with the care you received and felt that the carer went above and beyond. We have taken on board your feedback about timekeeping and will address that. Thank you again for your feedback.


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Review from Katherine G (Daughter of Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow what a team, recently changed care providers for my dad, wish I'd of done it sooner! Dad's in a much better position in every aspect of his life now, everyone is friendly, accommodating and highly professional. My dad looks forward to each day with his new support staff, nothing is too much trouble.
Excellent communication from the start and a pleasure to deal with. Would highly recommend it to anyone needing support for their family, thanks so much for making things so easy and hassle-free.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you Katherine for your feedback. It means so much to the whole of the team. It is a real joy to care for your dad.


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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Right at Home (South Liverpool & Halton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Right at Home (South Liverpool & Halton) is calculated as follows: ( (103 Excellents x 5) + (8 Goods x 4) ) ÷ 111 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (South Liverpool & Halton) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (1)

Gavin

Gavin Preston

Job Title: Managing Director

Joined: 2022

Gavin and his team are passionate about making a difference in the lives of their clients. They are constantly looking for ways to improve the quality of service they offer and are delighted that the growing number of 4* and 5* reviews on Homecare.co.uk and the increasing number of word-of-mouth referrals for clients and carers received are an indication that their commitment to constant and never-ending improvement is bearing fruit.


Gavin and his team believe that by looking after their carers they will look after Right at Home South Liverpool's clients. They provide in-house training, supervision and spot checks to ensure quality standards are upheld and look to offer career progression opportunities to carers where possible.


Gavin's view is that "we don't just take care of our clients, we look after their families as well by providing clear communication with family members and removing the worry that their loved one is receiving the right care in their home".


Frequently Asked Questions about Right at Home (South Liverpool & Halton)

What Type of Services does Right at Home (South Liverpool & Halton) offer?

Right at Home (South Liverpool & Halton) offers Home Care.

How many Carers does Right at Home (South Liverpool & Halton) employ?

Right at Home (South Liverpool & Halton) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (South Liverpool & Halton) to verify any information. View our terms and conditions. Right at Home (South Liverpool & Halton) has a Platinum Service – more info.