Review from V H (Daughter of Client) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience

We are so delighted with Right at Home. They took over my mother-in-law's care package from another care provider in November. The difference in my mother-in-law is remarkable. She is so happy with her carers. They genuinely care! They go over and above their brief in order to make sure she is safe

and happy. We cannot thank them enough.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

It is great to hear of the differences in your mother-in-law since our carers have been spending time with your mum. hank you very much for your feedback.

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Review from J D (Daughter of Client) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience

My dad's carer has built up a rapport with dad and often checks on him though the night. He listens and joins in the conversation with dad. We find his carer to be helpful and caring in his role.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

We are delighted to hear how well your dad appreciates the care and support of his carer. We think he is a star too.

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Review from B G (Son of Client) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience

Very good service from very pleasant and helpful carers who have helped my dad a lot.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you. It is a privilege looking after your dad.

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Review from Elizabeth C (Wife of Client) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience

Good so far at night. Wonderful carers in the daytime. Couldn't thank them enough.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you for your feedback. It is a privilege to care for your husband.

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Review from Stephen G (Father of Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience

The standard of care provided for my daughter is excellent. My daughter has really bonded with the carer and I am more than comfortable leaving her in the care of the carer. Overall, extremely happy with the service provided by Right at Home.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you for your review and kind words. It is a pleasure providing the service to your daughter and seeing the lovely relationship between your daughter and her caregiver. Many thanks, Right at Home.

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Review from P S (Wife of Client) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience

Everyone who calls is professional, polite, well mannered and can't do enough for us. Not only doing things for us but also spending time to chat to us and show an interest in our lives.

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Review from C M (Son of Client) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience

Very happy at the moment. All going well. Very polite and friendly. Good with mum.

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Review from Linda T (Daughter of Client) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience

The carer who sits with my mother overnight is very professional, caring, polite, friendly, curious, funny, intelligent and trustworthy.
Overall, I would give him 10/10 and have no problem recommending your staff to anyone.
I am very pleased with your company and the carer.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you very much for your feedback. We pride ourselves on recruiting and training caregivers who really care, take time with our clients and deliver a high quality of care. It is a pleasure caring for your mother.

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Review from Sylvia J (Wife of Client) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience

The care we have been having from our carer workers has been excellent!
They are all lovely and nothing is too much trouble. Having the same carers for my husband is good and he loves them all.
I have every admiration for the work they do and are always happy and smiling.

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Review from Luca G (Granddaughter of Client) published on 4 April 2022
Submitted via Website • Report

Overall Experience

Unfortunately, we have had a terrible experience with Right at Home. Firstly the duty of care has been awful with my nan's wee bag constantly overflowing. They have served inadequate meals containing microwave rice, raw tomatoes, and raw bacon which is not only detrimental to her health being elderly

and vulnerable but also has no nutritional value. I am currently in the process of raising a very serious complaint to the local authority and regulatory bodies as there had been a breach of confidentiality including patients' family members' names and financial information. The carer left an unprofessional note directed at the family to which we had responded to. As a result of this, the carer had her partner come around the property of my nan and physically assault her grandson. This caused an extreme amount of stress for my nan. We have now changed companies and are more than happy with the service they provide. The carer is still employed at Right at Home so be cautious.

Reply from Beth Cunliffe, Registered Manager at Right at Home (South Liverpool & Halton)

We are sorry to hear your experience with Right at Home has not been positive and can assure you we take all complaints and concerns very seriously. Right at Home do not discourage complaints and seek to use feedback for continuous improvement.
The allegation mentioned did not relate to a Right at Home employee meaning we are unable to conduct investigations into persons not under our employment. We advise any concerns relating to violence or violent behaviour, be reported to the Police. Right at Home will always support the Police and other agencies with their enquiries.
If you would like to discuss any concerns with care needs, please contact the office. We look forward to the opportunity to improve the services we provide and hope to resolve any concerns relating to our service and employees.

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Review from Kat E (Daughter of Client) published on 6 January 2022
Submitted via Website • Report

Overall Experience

My mum had cancer and needed carers throughout the day, I was nervous about this, as I wanted mum to have the best care, I had no reason to be nervous, cause the carers were amazing, not just with mum, but with me also, the support they gave was second to none, I couldn't praise them enough, always

had a smile on their faces, and always showed mum the empathy, compassion and care she needed, I couldn't recommend this care agency high enough, they are all wonderful people, thank u all so very much for making my mums end of life a comfortable one.
If you need a care agency for ur family member then 'Right At Home' is the care agency to go with, they are exceptional.

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Review from Rhiannon A (Daughter of Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

Communication between the carers, myself and Mum is excellent. It feels like a team effort. Great care and compassion. There's a trust that Mum will be looked after with respect and dignity. I am always informed of any changes noticed during visits, Mum has limb contractions and pain so the carers are

careful moving Mum slowly and patiently. Carers are friendly, professional, polite and Mum is pleased to have them care for her.

Reply from Rachel Woodruff, Care Manager at Right at Home (South Liverpool & Halton)

Thank you for your kind words - South Liverpool Team.

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Review from A N (Husband of Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience

Your firm was involved in the end of life care for my wife. From your first contact, the professionalism of your staff was impeccable. The care you provided was a source of comfort for my wife and also her family. In these trying times can only hope that things can get back to normal. I will always

remember the dignity my wife was afforded.

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Review from S B (Daughter of Client) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience

The staff who care for our dad are very professional, friendly, and are very kind. My dad, in his words, says 'they are a great gang of girls' and he feels confident with them.

Reply from Mark James, Director at Right at Home (South Liverpool & Halton)

Thank you so much, its a pleasure to support your family.

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Review from Brian C (Client) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience

We are more than pleased with the care, your staff are wonderful, can't praise them enough, they just can't do enough for us. They bring a ray of sunshine into very dull days.

Reply from Mark James, Director at Right at Home (South Liverpool & Halton)

Thank you for your lovely words, it is a pleasure to be of help.

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Review from A C (Son of Client) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience

They have been very patient and caring for my mum. They are also very friendly and caring with my mum's needs. My mum was very anxious about being cared for by new people but they quickly put her at ease.

Reply from Mark James, Director at Right at Home (South Liverpool & Halton)

Thank you for your kind words, it was a pleasure to help your mother and family at such a difficult time.

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Review from N K (Wife of Client) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience

Staff are professional, efficient and friendly. Their caring attitude and ability to emphasise with their client, has made the transition home, a positive and enjoyable experience; which we look forward to continuing in the future.

Reply from Mark James, Director at Right at Home (South Liverpool & Halton)

Thank you for your kind words, it's a real encouragement for the team.

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Review from Margaret L (Wife of Client) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience

Would recommend this company. The carers are efficient and genuinely care about the person they are caring for. They not only put the client at ease but the relatives as well.

Reply from Mark James, Director at Right at Home (South Liverpool & Halton)

Thank you very much for your kind comments, Margaret.

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Review from A H (Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience

A better provider that my last one, recommend to anybody.

Reply from Mark James, Director at Right at Home (South Liverpool & Halton)

Thank you for your kind words, we are delighted you are happy with our service.

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Review from Laura (Daughter of Client) published on 9 September 2019
Submitted via Website • Report

Overall Experience

Really pleased with the Right at Home team. I was nervous about introducing "care" into my dad's life, mainly concerning how my dad would take the suggestion that he needed "care". Right at Home have been so supportive and helped with approaching my dad, explaining the benefits and ensuring it was his

decision. The team have given my dad the companionship he was missing. He even joins in the tasks like cleaning, tidying, washing which is ideal. He loves the banter with his carers and always seems more buoyant on the days they have visited. He and I have full trust in the team and I am eternally grateful in easing this transition in my dad's journey with Alzheimer's. I recommend Right at Home to patients and relatives at work frequently as I have seen them support patients and go the extra mile, and now with my dad too.

Reply from Mark James at Right at Home (South Liverpool & Halton)

Thank you for your lovely comments, it is a pleasure to support you and your family.

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Right at Home (South Liverpool & Halton)

Care Provided by Right at Home (South Liverpool & Halton)

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