Right at Home (South Liverpool & Halton)

15 Meridian Business Village, Hansby Drive, Hunts Cross, Liverpool L24 9LG
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9.9 44 Reviews
  • Right at Home (South Liverpool & Halton), Liverpool
Right at Home (South Liverpool & Halton) is a high-quality home care provider in Merseyside Liverpool covering Allerton, Aigburth, Childwall, Garston, Gateacre, Halewood, Calderstones, Mossley Hill, Woolton, Halton, Widnes, Runcorn, West Derby, Huyton, Grassingdale, Speke and Hale.

Person-centred care is offered by a warm and experienced care team. Individuals are treated with dignity and respect at all times.

All CareGivers selected are kind and compassionate and have a strong background in care. The CareGivers aim to do whatever they can to provide a remarkable customer experience as well as high standard of care.

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Care Provided by Right at Home (South Liverpool & Halton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hilary Hampton (Registered Care Manager)

Right at Home (South Liverpool & Halton) Reviews (44)

Total of 44, showing 41-44
9.9

Right at Home (South Liverpool & Halton) has a Review Score of 9.9 (9.928) out of 10, based on 19 reviews in the last 2 years. Over all time Right at Home (South Liverpool & Halton) has 44 reviews.

Overall Experience

  • 40
  • 3
  • 0
  • 0
  • 1

Date Published

44
1
3
19
25

Review from Paul T (Son of Client) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care provider!
Very responsive, caring and listen to any needs/requests, dealing with them promptly/professionally.
We recently needed to have mum discharged from a hospital promptly (due to the poor level of care whilst under the care of the hospital).
The care provider could not have
done any more for us at short notice to enable this to happen. They bent over backwards to make it happen with the entire team pulling together and for mum to get back to her house.
Absolutely brilliant!

Reply from Mark James at Right at Home (South Liverpool & Halton)

Thank you for your kind words, it is an absolute pleasure to support you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara H (Daughter of Client) published on 6 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have asked for a better experience since starting to explore help with looking after my dad. Management were just so friendly and helpful when meeting us to establish exactly what care would be best for Dad. His carer has been visiting him for six weeks now and I have nothing but praise and
gratitude for her help. She is friendly, caring and very willing. Dad likes her.
Management have stayed in contact with me to check that all is well and to assure me that once Dad’s needs change then they are ready to adapt.
Thank you.

Reply from Mark James at Right at Home (South Liverpool & Halton)

Thank you for your kind words, Barbara. It is a pleasure to care for your father. We are delighted to support you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet F (Daughter of Client) published on 4 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great response from Right at Home from initial contact to installation of carers. Lovely people. Efficient, reliable and professional.
It has been a big help for our family in trying to keep Mum at home.
Very grateful.

Reply from Mark James, Director at Right at Home (South Liverpool & Halton)

Thank you for your review, we have great pleasure in helping you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W H (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All OK.

Reply from Mark James at Right at Home (South Liverpool & Halton)

Thank you for your kind review, it is a pleasure to be of service to you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Right at Home (South Liverpool & Halton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Right at Home (South Liverpool & Halton) is calculated as follows: ( (103 Excellents x 5) + (8 Goods x 4) ) ÷ 111 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (South Liverpool & Halton) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (1)

Gavin

Gavin Preston

Job Title: Managing Director

Joined: 2022

Gavin and his team are passionate about making a difference in the lives of their clients. They are constantly looking for ways to improve the quality of service they offer and are delighted that the growing number of 4* and 5* reviews on Homecare.co.uk and the increasing number of word-of-mouth referrals for clients and carers received are an indication that their commitment to constant and never-ending improvement is bearing fruit.


Gavin and his team believe that by looking after their carers they will look after Right at Home South Liverpool's clients. They provide in-house training, supervision and spot checks to ensure quality standards are upheld and look to offer career progression opportunities to carers where possible.


Gavin's view is that "we don't just take care of our clients, we look after their families as well by providing clear communication with family members and removing the worry that their loved one is receiving the right care in their home".


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (South Liverpool & Halton) to verify any information. View our terms and conditions. Right at Home (South Liverpool & Halton) has a Platinum Service – more info.