Magic Helping Hands

Unit 202, 2 Cromar Way, Chelmsford CM1 2QE
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9.3 16 Reviews
  • Magic Helping Hands, Chelmsford
Magic Helping Hands delivers care according to the needs and wishes of each individual, ensuring a person-centred approach.

Based in Chelmsford, Essex, Magic Helping Hands and its dedicated and fully traind professional staff provide a wide range of services.

They include personal care, palliative care, laundry service, shopping services, live-in care, domestic services, mobility support, medication administration and respite care.

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Care Provided by Magic Helping Hands

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Magic Helping Hands Ltd
  • Person in charge
  • Yema Akinwande (Manager)

Magic Helping Hands Reviews (16)

9.3

Magic Helping Hands has a Review Score of 9.3 (9.307) out of 10, based on 10 reviews in the last 2 years. Over all time Magic Helping Hands has 16 reviews.

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Date Published

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Review from Molly C (Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers helpful and pleasant to have around. It makes my day when they come over because no one comes to visit me often so having them around makes me feel less lonely and happy. I wouldn't change it for the world, they are all like family to me!

Reply from Esther Adediwura, Manager at Magic Helping Hands

We are thrilled to hear that our carers have made such a positive impact and that you feel supported and valued. We will continue to do our very best to ensure you receive the care and companionship you deserve! Thank you for your kind words.


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Review from Ruth W (Daughter of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents had a few carers from Magic Helping Hands when the main carer assigned to my parents had a well-deserved time off. The quality of care was always very good, and the main carer, who went above and beyond to make sure I was kept informed and reassured of my parents' welfare was truly outstanding.
Thank you very much.
The office team was always helpful, supportive and very pleasant.

Reply from Esther Adediwura, Manager at Magic Helping Hands

Thank you so much for taking the time to leave such a thoughtful review about the care your parents received from Magic Helping Hands. We are truly grateful for your kind words and are delighted to hear that both the carers and our office team provided you and your parents with the high level of care and support you deserve. Ensuring that our clients and their families feel supported is at the heart of what we do, and we're thrilled to know that our team was able to make a positive impact. We will certainly pass on your appreciation to the entire team, including the office staff who work hard behind the scenes to ensure everything runs smoothly. Feedback like yours encourages us to continue striving for excellence in the care we provide.If there's anything else we can do for you or your family, please don't hesitate to reach out. Kind regards,


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Review from Sandra G (Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a long-standing client of Magic Helping Hands, they provide domiciliary care night care and escort services for two family members.
I currently have 4/5 carers assigned to my home they are very professional, caring attentive, hygienic and extremely well trained.
They have all built a
safe secure relationship with each of my family members and l completely trust them with my family and my home. Moreover, my family members feel safe and supported and can turn to them without any hesitation in my absence.

Reply from Esther Adediwura, Manager at Magic Helping Hands

Thank you very much for your kind words! We truly appreciate your trust in us and are thrilled to hear that our carers have made such a positive impact on your family's lives. Building strong, trusting relationships is at the heart of what we do, and it's wonderful to know that you feel secure with our team. If there's anything more we can do for your family, please do not hesitate to reach out to us. Warm regards.


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Review from Shirley S (Daughter of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had several carers from this company looking after my mother 24/7 and had a positive experience with all these young people but especially the last young lady in attendance who left us today. All of them gave Mum really good care and consideration. We gave this company 4 stars but had we been assessing
based on the last carer we would have given 5 stars. She was superb.
Thank you Magic Helping Hands.

Reply from Yema Akinwande, Registered Manager at Magic Helping Hands

Thank you so much for taking the time to leave a review and for your kind words about the care provided to your mother. We are truly grateful for your feedback and are delighted to hear that you had a positive experience with our carers. It's wonderful to know that the last young lady who cared for your mother made such a strong impression, and we are so pleased that she was able to provide the level of care and consideration your family needed. We will certainly pass on your kind comments to her and the rest of the team. Your 4-star rating is greatly appreciated, and we will continue to strive for 5-star service in every aspect of our care. If there's anything more we can do for your family, please do not hesitate to reach out to us. Thank you once again for choosing Magic Helping Hands to care for your mother.Warm regards, Registered Manager


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Review from B M (Daughter of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we thought we had no where to turn to Magic Helping Hands were there, and then we were introduced to our carer who lived with my dad and became part of the family and helped create happy times and we will forever be grateful. Also the manager and other colleagues were amazing and was always there.
Honestly us as a family are forever grateful for your support. Thank you guys

Reply from Yema Akinwande, Registered Manager at Magic Helping Hands

Thank you so much for your beautiful and heartfelt review. It truly means a lot to us to hear that our care and support made such a positive impact on your family during this time. We are incredibly honoured that our carer became part of your family and helped create those special moments with your dad. We are also delighted to know that you found our wider team supportive. Your kind words remind us why we do what we do, and we are so grateful that we could be there for you when you needed us most. Thank you again for your trust and for allowing us to care for your father. If you ever need anything in the future, please don't hesitate to reach out.


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Review from E C (Client) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the service they give and all the people that come to me are polite and make my day. I could not wish for better.

Reply from Yema Akinwande, Registered Manager at Magic Helping Hands

Thank you for your feedback, we are pleased you are happy with the service we provide.


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Review from M L (Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I couldn't be happier with the staff. I have dyslexia and find things hard. I've met a lovely bunch of carers and I'm happy with the care I receive.

Reply from Yema Akinwande, Registered Manager at Magic Helping Hands

Thank you for this feedback and we are pleased that you find the service we provide responsive to your needs.


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Review from B C (Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of them are caring and polite.
The service is reasonable and reliable.

Reply from Yema Akinwande, Registered Manager at Magic Helping Hands

Thank you for this feedback and we are pleased that you find the service we provide reliable and it suits your needs.


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Review from T T (Son of Client) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father's regular carer(s) provide outstanding care. The standard of care is not quite so high when other carers stand in for regular carers on leave, but this is mainly due to a lack of familiarity, most probably.

Reply from Yema Akinwande, Registered Manager at Magic Helping Hands

Thank you for this feedback. We are glad that you find your father's regular carers outstanding. We have taken your feedback onboard, and we will ensure that your father gets the same quality of care despite his regular carers being away.


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Review from Rebecca Z (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wrote a review when Mum first started receiving care from Magic Helping Hands in 2021. Since her latest discharge from hospital last week, she has an enhanced care package. She is very content and well cared for and has 5 to 6 regular carers. She writes down their names so she can try and remember
them.
Every one of them couldn’t be kinder or more caring, helping her feel very loved which is so important for her recovery.
For us, it is also very reassuring to know she is in safe hands when we are not around.
We work well with the care coordinator who is also very caring, and the carers themselves contact me if they have any concerns and they are extremely helpful when an emergency arises.
Thank you Magic Helping Hands!

Reply from Yema Akinwande, Registered Manager at Magic Helping Hands

Thank you for taking the time out to do this review. We are very pleased that yourself and your mother are both happy with the care that we provide. We will continue and strive to ensure our clients receive the best care we can offer.


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Review from K B (Daughter of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in and out of hospital since November 2021 and has had several care companies looking after him, who have let him down on many occasions, but finally, he has found Magic Helping Hands. They are caring, always turn up, not once have they let him down, every carer is very compassionate
and they really have made sure my dad is safe and has everything he needs before they leave.
The carer has been so good to my dad and he feels really comfortable when the carer cares for him. All the carers my dad has had are excellent, every need is taken care of.
The staff are so lovely and they keep you updated on anything that you may be worried about, it's so nice to actually talk to management, which is so rare nowadays. So a really big thank you for care and compassion. Please pass our thanks on to all the lovely staff at Magic Helping Hands, keep up your exceptional work, it is very much appreciated.

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Review from Christopher D (Father of Client) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and very easy to talk to.

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Review from Sara M (Client) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful team, experienced and knowledgeable. Very understanding and helpful to assist in my needs. Professional and caring, even during this awkward COVID time the team arrives with their PPE to carry out their duties of care. Amazing people and we should always be grateful that this team is in Chelmsford!

Reply from Yema Akinwande, Manager at Magic Helping Hands

Thank you for your great feedback. We do our utmost best to ensure top-quality care for our clients and ensuring we understand and adapt to their needs. We appreciate you taking time out to acknowledge this.


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Review from R C (Wife of Client) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very satisfied with the service we are receiving.
The staff are always professional and helpful and very adaptable.
I would recommend Magic Helping Hands.

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Review from Katie C (Mother of Client) published on 17 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Magic Helping Hands is a very helpful agency. They always take good care of my son and treat him very well. They attend their shifts on time, they are very clean and tidy. My son is a very fussy eater and they encourage him to eat well. If there are any concerns they report this to myself and their
manager straight away. They have helped with all my sons' medication making sure we always have a good stock. I am happy with the service provided by Magic Helping Hands and I will highly recommend them.

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Review from David (Son of Client) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that Magic Helping Hands provided was very friendly and professional with plenty of helpful advice too.
I felt completely satisfied that mum and dad were being looked after.
They arrived on time and kept us informed of any issues involving dad's care needs.
Thanks.

Reply from Yema Akinwande at Magic Helping Hands

Thanks David, glad to have met your expectations. We always aim to deliver caring and quality service.


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Current Review Score: 9.3 (9.307)

Overview of Review Score

The Review Score of 9.3 (9.307) out of 10 for Magic Helping Hands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.407 for Magic Helping Hands is calculated as follows: ( (29 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 59 Ratings = 4.407

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Magic Helping Hands is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Magic Helping Hands

What Type of Services does Magic Helping Hands offer?

Magic Helping Hands offers Home Care.

How many Carers does Magic Helping Hands employ?

Magic Helping Hands employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Magic Helping Hands to verify any information. View our terms and conditions. Magic Helping Hands has a Premium Service – more info.