Mellowcare Ltd

Unit 14, Rosehill Business Centre, Normanton Road, Derby DE23 6RH
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9.7 11 Reviews
  • Mellowcare Ltd, Derby
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Care Provided by Mellowcare Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Mellowcare Ltd
  • Person in charge
  • Joy Moloney (Manager)

Funding & Fees Guide for Mellowcare Ltd

  • Prices

  • £25 per hour

  • Please call for half hour and 45 minute calls
    There will be additional travel charge over 5 miles
    Free assessment
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Mellowcare Ltd Reviews (11)

9.7

Mellowcare Ltd has a Review Score of 9.7 (9.655) out of 10, based on 9 reviews in the last 2 years. Over all time Mellowcare Ltd has 11 reviews.

Overall Experience

  • 10
  • 1
  • 0
  • 0
  • 0

Date Published

11
2
4
9
2

Review from G L (Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The only reason I do not use this care company any more is that social services will not let me. I have had several different carers with them all of which varied from good to excellent. If I had the money for private health care this is the company I would use.

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Review from Gerard O (Son of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Their timekeeping is very good, they respond well to changes in my needs, and all tasks are efficiently carried out. I am safe in the knowledge that they will not me down and they are friendly and genuinely caring.

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Review from Santash S (Mother of Client) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been getting care for my daughter for the last 6 months and it has truly changed my life so much. I have been able to spend time with my other daughter as I know that my daughter is in safe hands. The nurses show so much respect and care towards her and make sure she has everything she needs
to be comfortable. They are also very understanding about the situations we have regarding my daughter. They are always on time and come out twice a day.

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Review from Lesley W (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to both my parents is always of the highest level. They are both treated with the greatest dignity and respect and provide outstanding care 24/7.
Any minor issues are dealt with swiftly and effectively and all staff who attend to my parents are trained to the highest levels and supported
well by the management team who always keep me updated.

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Review from J L (Partner of Client) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff of Mellowcare are consistent with the way they treat my partner with dignity and respect.
They go above and beyond in their care for my partner in a holistic approach. They also do his personal care and making sure the environment is clean and tidy.
They also collect medications and ensure
he takes them religiously.
My only criticism is inconsistency in arrival times which I believe can be sorted.

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Review from G J (Mother of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mellowcare has been providing home care to my son three times a week for the last 10 months. I found them to be responsive, flexible and most importantly kind, understanding and caring. My son always looking forward to seeing his carer again. He enjoys the company of a regular friendly face and has
built up trust and friendship with his carer. My son has cerebral palsy and he has limited motor movement and a speech impediment which is very difficult to understand, he gets frustrated when he can't express his views and he can be demanding, but the carers are very understanding and patient. Thank you Mellowcare for providing my son excellent carers. I would recommend them to anyone looking for a trusted partner in caring for a loved one.

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Review from P W (Brother-in-law of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Mellowcare Ltd react to urgent/outside-of-normal visits very quickly, there is always someone available to answer the telephone in such cases. As one would expect there are hiccups along the way but they are always remedied without any fuss or delay. I would certainly recommend them to
anyone.

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Review from Eddie G (Client) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the company reliable, caring, pleasant and treat us with dignity.

Reply from Pacita Mellon, Managing Director at Mellowcare Ltd

Hello, thank you very much for giving us a good review. We endeavour to do our best for all our clients.


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Review from Stephanie W (Private Carer of Client) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are excellent in supporting and communication is excellent. Management always at the end of the phone if needed. Staff are friendly and helpful, they always keep in touch with me. I would recommend them to anyone.

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Review from Peter C (Son of Client) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mellowcare have looked after my elderly mother in Derby for over three years with enormous care, kindness and professionalism adapting their services with flexibility to her changing needs. We are extremely happy with the service they are providing.

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Review from Vanessa F (Daughter of Client) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about having to have a last-minute change to care, particularly as we had been concerned about the previous care provided by the hospital after Dad had been discharged. There was absolutely no need. Mellowcare provided a consistent service. Their communication was good. They were very
open to discussion about needs and styles of delivery. Very important was the fact that Dad was cared for by the same carer the vast majority of the time so there was consistency.
When there was an emergency, which required more care and attention and none of the family could arrive quickly, the manager came out to help rather than Dad and the carer struggling. Most importantly Dad was happy to see the carers.

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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Mellowcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Mellowcare Ltd is calculated as follows: ( (42 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 53 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mellowcare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Mellowcare Ltd

What Type of Services does Mellowcare Ltd offer?

Mellowcare Ltd offers Home Care & Nursing Care.

How many Carers does Mellowcare Ltd employ?

Mellowcare Ltd employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mellowcare Ltd to verify any information. View our terms and conditions. Mellowcare Ltd has a Basic Service – more info.