Responsive Care Group

The Grange, Ossington, Newark-on-Trent NG23 6LQ
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8 Reviews
  • Responsive Care Group, Newark-on-Trent
Responsive Care Group, based at The Grange, Ossington, Newark, is a leading provider of personalised and compassionate home care services across Nottinghamshire and the UK. They offer a wide range of services, including Live-In Care, Home From Hospital, Respite Care, Supported Living, and more. They cater to individuals funded privately, by local authorities, the NHS, or through direct payments. Their team of highly trained caregivers is dedicated to enhancing the quality of life for each client.

Rated 'Good' by the Care Quality Commission (CQC) in May 2024, Responsive Care Group is committed to excellence and compliance with regulatory standards. They provide a seamless referral process for health and social care professionals, ensuring timely and appropriate support. Their holistic approach addresses both physical and emotional well-being, fostering an environment of dignity and respect.

Contact Responsive Care Group to learn more about their professional and comprehensive home care services.

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Care Provided by Responsive Care Group

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Harris James Group Ltd
  • Person in charge
  • Sophia Harris (Director & Registered Manager)

Funding & Fees Guide for Responsive Care Group

  • Prices

  • From £24.50

  • Fees are discussed during consultation in relation to the level care needs.

Responsive Care Group Reviews (8)

Over all time Responsive Care Group has 8 reviews.

Overall Experience

  • 4
  • 3
  • 1
  • 0
  • 0

Date Published

8
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8

Review from K K (Wife of Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are good with my husband, some could do with more training on movement. Late calls don't always get a phone call to say they are going to be late which is not good when waiting to have a meal and medication. Putting extra calls on making ours late. I cannot always move my husband to get him
into a sitting position for his meals so we have to wait.

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Review from S M (Daughter of Client) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the carers themselves. They are very caring, kind and understanding. We've just had a few occasions where they have been late for the morning call and night call without calling to let us know, so then mum gets upset and worked up as mum is sitting waiting.

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Review from R M (Daughter of Client) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent. They are really good and caring. I am extremely happy with the care my mum receives.

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Treated with Dignity

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Review from P C (Wife of Client) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with carers. We have now two carers four times a day and cannot fault them. I like to keep to the same carers because you get to know them and they get to know you.

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Treated with Dignity

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Review from Leslie S (Son of Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I'm happy with the service provided for my mother. Any issues that have arisen seem to have been dealt with promptly. My mother appears to be happy with most of the carers and enjoys her interaction with certain carers in particular.

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Review from V B (Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care I receive is very good. My carers are very good at seeing things which want doing.

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Review from D O (Brother of Client) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I learned about Responsive Care Group from a social worker at a time of great stress. My brother was in need of care in his domestic situation. As his needs became greater, somehow the care expanded as if by magic to fulfil those needs until he is now totally dependant on his care. They provide essential
and domestic services including preparation of food, administering medication weekdays, weekends and Bank Holidays. He receives help for hospital visits and appointments. The carers assess his personal and domestic needs and replace items where necessary whilst keeping in touch with remote family members. It is also reassuring that oversight and management are of a very high standard. There is an air of friendliness among all supporting the clients.

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Review from D P (Daughter of Client) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Responsive Care is reliable and professional in the care of my mother. The carers and office staff are caring, cheerful and helpful in sorting out any problems. In recent weeks I have been unwell myself, and Responsive Care has had no hesitation in supporting me with mother's shopping. I would have
no hesitation in recommending them.

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Treated with Dignity

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 29 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (7)

Sophia

Sophia Harris

Job Title: Director and Registered Manager

Joined: 2018

Sophia Harris is the esteemed Director and Registered Manager at Responsive Care Group. With extensive experience in health and social care, she leads with a commitment to excellence and innovation. Sophia ensures the delivery of safe, effective, and compassionate care, guiding her team to uphold the highest standards and regulatory responsibilities. Her leadership fosters a nurturing environment where clients feel valued and empowered.


Emma

Emma Courtney

Job Title: Deputy Manager

Joined: 2021

Emma Courtney serves as the Deputy Manager at Responsive Care Group. With a strong background in care management and a passion for client-centred service, Emma supports the team in delivering high-quality care. Her leadership and dedication ensure that our services remain compassionate, efficient, and aligned with our commitment to excellence.


Gemma

Gemma Hunt

Job Title: Financial Controller

Joined: 2022

Gemma Hunt is the Financial Controller at Responsive Care Group. Her expertise in financial management and strategic planning ensures the financial health and stability of our organization. Gemma's dedication to accuracy and her proactive approach make her an essential part of our team, providing valuable insights and fostering a secure financial environment for both staff and clients.


Petrina

Petrina Unwin

Job Title: Office Manager

Joined: 2021

Petrina Unwin is the dedicated Office Manager at Responsive Care Group. With a keen eye for detail and a passion for efficiency, she ensures the smooth operation of our office. Petrina's commitment to excellence and her supportive nature make her an invaluable asset to our team, fostering a welcoming and organised environment for both staff and clients.


Kathrine

Kathrine Watson

Job Title: Care Coordinator

Joined: 2022

Kathrine Watson is a dedicated Care Coordinator at Responsive Care Group. With a compassionate approach and strong organisational skills, she ensures that each client receives personalised and effective care. Kathrine works closely with clients, families, and care teams to develop and implement tailored care plans, fostering a supportive and responsive care environment.


Georga

Georga Norcott

Job Title: Care Coordinator

Joined: 2024

Georga Norcott is the dedicated Care Coordinator at Responsive Care Group. With her compassionate approach and exceptional organizational skills, she ensures that each client receives personalized and attentive care. Georga's commitment to client well-being and her ability to build strong relationships with clients and their families make her a vital part of our team, ensuring that every care plan is tailored to meet individual needs.


Charlotte

Charlotte Blackledge

Job Title: Junior Marketing Associate

Joined: 2024

Charlotte Blackledge is the enthusiastic Junior Marketing Associate at Responsive Care Group. With her creative flair and keen understanding of marketing trends, Charlotte plays a pivotal role in promoting our services and engaging with our community. Her innovative ideas and dedication to excellence make her an invaluable part of our marketing team, helping to enhance our brand presence and connect with clients in meaningful ways.


Frequently Asked Questions about Responsive Care Group

What Type of Services does Responsive Care Group offer?

Responsive Care Group offers Home Care.

How many Carers does Responsive Care Group employ?

Responsive Care Group employs 52 carers.

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