Helping Hands Home Care (Watford)

20 Market Street, Watford WD18 0PD
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9.7 18 Reviews
  • Helping Hands Home Care (Watford), Watford
Helping Hands Watford is able to provide anything from 30-minute visits to 24-hour live-in care and as the UK’s leading homecare provider with a network of over 100 branches, Helping Hands are well-placed throughout England and Wales to support you or your loved one.

With over 30 years of experience, Helping Hands build your support with you, so that you get exactly the package of care you need. Dedicated managers and Wimbledon's branch team are ready to help, so you can feel fully confident that your care needs will be handled by an experienced and professional team.

Whether you need help with housework, someone to drop in and check you’re okay or higher level, nurse-supported clinical care, you’ll find Helping Hands’ over 6000 carers will be there to support you every step of the way. Give your local branch team a call and let them talk you through your options.

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Care Provided by Helping Hands Home Care (Watford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Emma Reed (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Watford)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Watford) Reviews (18)

9.7

Helping Hands Home Care (Watford) has a Review Score of 9.7 (9.730) out of 10, based on 9 reviews in the last 2 years. Over all time Helping Hands Home Care (Watford) has 18 reviews.

Overall Experience

  • 12
  • 6
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Date Published

18
9
9
9
9

Review from R H (Client) assisted by family/friend published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carer, she does all the things I want and is very helpful and friendly. I look forward to her visits.

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Review from M C (Client) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been well informed in advance about the carers coming. They have been excellent time keepers. Willing and kind.

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Review from C P (Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the Helping Hands Home Care Watford office to be most helpful. The one issue is when my regular carer has her weekend off which she thoroughly earns, some replacement carers seem to have an inability to arrive on time.

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Review from M M (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we have received from Helping Hands has been excellent. From management support to the carers themselves, we've been working together to support my mum. We could not cope without them and we hold them in very high regard.

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Review from C H (Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, my experience with Helping Hands has been excellent. The staff are friendly, helpful, and, professional. They cope well with realising that I am able to do much of the preparation of the dinner, so that they can leave in good time for the next visit.
However, they, and I, am at the mercy
of traffic conditions, since there is no flexibility in the timing. Probably on 20% of the visits, their travel has been interrupted by traffic blocks or accidents, because the timing coincides with rush hour in North London. It would therefore help if I could be advised by text or phone directly by the helper if there is to be appreciable delay. I believe the current practice is for them to inform HQ, and HQ, in their own turn, advise me.
In addition, while I understand that timing is complex when fitting together the needs of many customers, I would prefer a visit starting 30 minutes later.

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Review from Steven K (Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are punctual, polite, pleasant and often find tasks that I have forgotten. Great service 10/10.

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Review from N S (Daughter of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One member of staff in particular is lovely and caring.

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Review from Helen S (Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has excellent support for the needs he has. I'm sure he is happy and acceptable although this is not always apparent!

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Review from Jayne C (Friend of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands works amazingly well for our 98-year-old neighbour. It can be difficult to choose the correct care that meets a person's needs. The team of carers and office staff are kind, professional and compassionate. They are always quick to respond to any email, phone calls and care amendments to
suit the needs of our neighbour, enabling her to stay in her own home. Would recommend for sure.

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Review from Geeta T (Daughter of Client) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, who is 89 years old, and has to date, tried to remain as independent as much as possible. After much persuasion over several years, she finally acknowledged the need for more personal support. She agreed to have domiciliary care 3 times a week for a few hours at a time.
Helping Hands Watford
care team, seamlessly provided the required support needed with the least hassle for me, particularly as I am managing the process for my mother completely remotely and from a very different time zone as well.
So far, during April and May 2022, we have had the same carer deployed by the Watford team. To date, Mum has had consistency in terms of care with a good understanding of her particular needs. In addition, mum has been able to build a good rapport with the carer and looks forward to the next visit. This is great given up, and until recently, she has strongly resisted any external carer preferring support either from my younger sister or my brother who lives with her.

Reply from Chantelle Baker, Branch Care Manager at Helping Hands Home Care (Watford)

Hi Geeta, thank you so much for leaving this glowing review! It's wonderful to hear how your mother has benefitted from our care, and it is our absolute pleasure to provide support for her. We're so grateful for your amazing feedback.
Best wishes.


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Review from S G (Client) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have always been very accommodating to any requests made for changes to carers schedules and even being able to assign specific carers to ensure continuity. We have now been using their services for nearly two years and have been very satisfied with the standard of service and the carers
have always been very kind, reliable and flexible to our needs

Reply from Chantelle Baker, Branch Care Manager at Helping Hands Home Care (Watford)

Thank you very much for leaving this fantastic review! I'm especially pleased to hear how accommodating we've been and that you find our carers so kind and reliable. We really appreciate your kind feedback!
Best wishes.


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Review from Y K (Client) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands were there when we needed them in a hurry and gave calm, professional and caring support at a very difficult time for me. They were warm, understanding and patient and even though we've had changing needs over the last couple of months, they have been flexible and 100% reliable.

Reply from Chantelle Baker, Branch Care Manager at Helping Hands Home Care (Watford)

Thank you very much for leaving this amazing review! It means the world to hear such excellent feedback, and I'm thrilled to hear how our carers have been so understanding and patient with you!
Best wishes.


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Review from Richard B (Son of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father was suddenly bereaved, he needed support as soon as possible, for him to continue to live alone at home. Helping Hands Home Care (Watford) were able to step in within days of our contacting them and provided carers to visit to fit in with whatever hours he needed. When we needed to pause
the care for a month, due to him having to go into hospital, this was not a problem and on his discharge they were able to increase the level of care as required. Without exception the carers who visit have all been very timely, efficient, friendly and helpful. The office have always been there supporting in the background and have always been very responsive to any calls. We are very grateful for your help during this difficult time.

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Review from Donald B (Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A carer visits twice each week to do our shopping during the lockdown.

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Review from J C (Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt very caring and friendly.

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Review from J S (Wife of Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems to be happy with the carer. He likes having another person to talk to. He has had some enjoyment sitting in the garden and having a cup of tea (made by the carer).

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Review from P R (Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found your helpers very willing, cheerful and nothing is too much trouble for them. They arrive 'on tine' and ready to listen to any difficulties I may have, suggesting solutions. They keep me 'up to date' on what's going on locally as due to 'shut down' I am out of touch with things in general.

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Review from James D (Son of Client) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased in the way my mother has been looked after by Helping Hands. They have tended to our mother's needs and carry out tasks with care and attention. If there are concerns, they contact us to let us know. They administer medication as prescribed by the surgery and will also collect
repeat prescriptions from the local pharmacy. They are friendly and courteous towards our mother.

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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Helping Hands Home Care (Watford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Helping Hands Home Care (Watford) is calculated as follows: ( (44 Excellents x 5) + (9 Goods x 4) ) ÷ 53 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Watford) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Chantelle

Chantelle Baker

Job Title: Branch Care Manager

About me


I am the Branch Care Manager for Helping Hands in Watford.


I have worked in the care industry for over 7 years. My skill set to manage an effective team developed through working in different sectors of care.


In my spare time, I enjoy going to the gym to keep active, and reading books that challenge me to use critical thinking, along with stimulating my mind, enhancing my vocabulary and seeing things from a different perspective.


Experience and expertise


I have worked within the NHS, in domiciliary care, and in a residential care setting.


I have experience with liaising with multidisciplinary teams to provide the best care to our customers such as; local authorities, social workers, GPS and pharmacists.
I hold a level 5 diploma in Social & Community Work, along with other relevant qualifications.
I live by the motto “it’s not what we say to others, it’s how we make them feel".


Why I chose Helping Hands


I chose to help hands because they are built on kindness. I also like that they are very keen on supporting self-development & promoting internally. I enjoy knowing that we are out in the community making a positive impact on our customers' lives.


Frequently Asked Questions about Helping Hands Home Care (Watford)

What Type of Services does Helping Hands Home Care (Watford) offer?

Helping Hands Home Care (Watford) offers Home Care.

How many Carers does Helping Hands Home Care (Watford) employ?

Helping Hands Home Care (Watford) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Watford) to verify any information. View our terms and conditions. Helping Hands Home Care (Watford) has a Platinum Service – more info.