Helping Hands Home Care (Beverley)

32 Butcher Row, Beverley HU17 0AB
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9.4 22 Reviews
  • Helping Hands Home Care (Beverley), Beverley
Helping Hands' Beverley and Hull branch provides individually tailored support that is completely unique to you and your requirements.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, the branch is home to highly experienced and skilled professionals who pride themselves in the person-centred care they provide.

The aim is to deliver an unrivalled service with compassion at the forefront of its delivery.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

The dedicated team works closely with each service user to provide bespoke and tailored home care services, covering Beverley, Brandesburton, Hull, Market Weighton, Seaton, Skirlaugh, Walkington and the surrounding areas.

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Care Provided by Helping Hands Home Care (Beverley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Susan Sharp (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Beverley)

  • Prices

  • Domiciliary Care From £33.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Beverley) Reviews (22)

Total of 22, showing 1-20
9.4

Helping Hands Home Care (Beverley) has a Review Score of 9.4 (9.371) out of 10, based on 11 reviews in the last 2 years. Over all time Helping Hands Home Care (Beverley) has 22 reviews.

Overall Experience

  • 15
  • 6
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Date Published

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11

Review from J F (Friend of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an initial period, the service has settled into an efficient and very satisfying person, with all carers arriving on time and being attentive, patient and caring.
Your care person was particularly thoughtful and caring and went "the extra mile".

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Review from Alan W (Client) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service I receive and I would not be without it.

Reply from Susan Sharp, Branch Care Manager at Helping Hands Home Care (Beverley)

Hi Alan, thank you so much for leaving such a lovely review for us! I'm delighted to hear how pleased you are with our service - we're always happy to help!
Best wishes.


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Review from Audrey S (Client) assisted by family/friend published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is to confirm we have had excellent service from Helping Hands Home Care (Beverley) since starting with them first over two years ago. All the carers who carry out the visits each morning for domiciliary care are very pleasant, thoughtful and professional in their work. We have had Helping Hands
Home Care (Beverley) name mentioned are the church we normally attend.

Reply from Susan Sharp, Branch Care Manager at Helping Hands Home Care (Beverley)

Hi Audrey,
Thank you very much for leaving such a wonderful review! I'm delighted to hear that you consider our service to be so excellent that you've mentioned us at your church - that's fantastic! It is our absolute pleasure to provide you with support, and we couldn't be more grateful for your feedback.


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Review from S H (Daughter of Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some carers are very good. Overall service is let down by the increasing number of different carers visiting each week which since our mother lives with Alzheimer's is not helpful. Communication between the office and the client's daughters could improve, please.

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Review from R H (Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after and very kind and caring.

Reply from Susan Sharp, Branch Care Manager at Helping Hands Home Care (Beverley)

Thank you so much for leaving such a lovely review! I'm pleased to hear how happy you are with our service!
Best wishes.


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Review from Linda G (Daughter of Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring. Performs duties with good effort and good time management. Pleasant and approachable.

Reply from Susan Sharp, Branch Care Manager at Helping Hands Home Care (Beverley)

Hi Linda,
Thank you so much for leaving such a kind review for us! It's great to hear that you're pleased with our service and we are ever so grateful for your feedback!
Best wishes.


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Review from A M (Daughter of Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable and useful service.

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Review from D A (Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers have been excellent and looked after me well. I like having the same ones when possible and we get to know each other. Well done to them all.

Reply from Susan Sharp, Branch Care Manager at Helping Hands Home Care (Beverley)

Thank you so much for leaving such a wonderful review for us! I'm thrilled to hear how happy you are with our carers and we're ever so grateful for your lovely feedback! Best wishes.


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Review from S A (Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands Home Care (Beverley) has been used by me over the last few years from three different sources. Helping Hands Home Care (Beverley) is much the best organisation of those 3 locally obtained services. At a recent crisis for my daughter/carer's return during the rail strikes Helping Hands
Home Care (Beverley) were very flexible in changing/covering my already arranged slots of staff so I was looked after (hard job organising variable needs/part-time staff/wide travel area) Most carers are very good.

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Review from A C (Daughter of Client) assisted by family/friend published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your staff are very kind and caring and always willing to do anything required we as a family really appreciate the help you provide to our mother since she fell and broke he hip.

Reply from Susan Sharp, Branch Care Manager at Helping Hands Home Care (Beverley)

Thank you so much for leaving this lovely review! It's fantastic to hear how much kind and caring our staff have been towards you and your family and I'm pleased we've been able to support your mother. Best wishes.


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Review from J W (Husband of Client) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have now got the arrangements we require and are quite happy with the service and care my wife is receiving.

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Review from Matthew S (Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with Helping Hands Home Care (Beverley & Hull), very easy to book a carer. The carers always on time and very polite. I get a break every 4 weeks from caring for my wife so I book helping hands for 2 one hour visit every 4 weeks. My wife gets on with the carer very good, she is outstanding
and very caring. I don't need to worry if there going to turn up because I know they will turn up, when I get in from my trip there is nothing for me to do because the carer has done everything needed.I rate helping hands 10/10 service is outstanding and great.

Reply from Kirsty Winship, Branch Care Manager at Helping Hands Home Care (Beverley)

Hi Matthew,
Thank you so much for leaving such an excellent review! It's great to hear that you can be fully reliant on our carers, and it is our absolute pleasure to provide care for your wife. We really can't thank you enough for your kind words!
Best wishes.


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Review from Jenny W (Daughter of Client) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live some distance from my mum and during the lockdown period when we were unable to visit it was a huge source of comfort to know how well supported she was by all the Helping Hands team and for us to have complete confidence in their quality of service. We hold all the carers in very high regard
and have nothing but positive feedback regarding the care and support, both emotional and physical that our mum receives, especially when we were unable to be there. Time and again carers have gone over and above what we could possibly expect and we owe a huge debt of gratitude to all care staff and administrators for everything they are continuing to do through these difficult times. Thank you all.

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Review from Gillian H (Client) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Helping Hands for a year now. I have had occasional changes of carers due to carers having to move on for personal reasons but if possible Helping Hands maintain continuity and send me the same carer so that I don’t continually have to repeat instructions. I can honestly say that I
have very much liked all my carers. They have been excellent at timekeeping and extremely reliable. They have been totally professional in their care.
The manager is extremely well organised, communication between us is easy and she usually replies immediately to any queries. She matches me up with carers very well so that we usually have one or more interests in common.
I was greatly comforted when Helping Hands assured us that they would continue to care for us at home during this COVID period. The carers have been meticulously using their PPE.
I have recommended Helping Hands to several friends and will continue to do so.

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Review from D A (Son of Client) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached Helping Hands in Beverley privately after we had some issues with provided carers. We needed care at short notice to replace another care agency, and weren't then sure if it would be long term. Unlike other care agencies, the first step was a friendly interview (discussion) which given
our circumstances was easier for me to do as a family member. Lots of attentive questions and particular attention paid to both the health needs and the personality of the person being looked after and their wishes, treating them like a person, and with respect. An introductory care visit by senior people and then regular care visits. Despite challenges, Helping Hands have provided a great and adaptable service and they've shown they care very much not only for the person they're looking after, but also for their staff and their wellbeing. Providing care is hard. Some staff have gone above and beyond on multiple occasions. I'd definitely recommend them. I wish all care agencies were as good.

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Review from Jill P (Daughter of Client) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my parents, both in their 90's, are still in their own home, it came to a point a year or so ago when my dad needed a bit more help with bathing. If he had fallen, my mum wouldn't have been able to lift him. So, after calling into the Beverley office of Helping Hands for some advice, we decided
this was the right route to go.
My dad is a very private and proud man but the two main carers who visit, fully respect my dad's dignity and he has grown to trust them, even to the point of sharing a few laughs!
We now have extra visits as time has gone on to help my mum with a bit of housework and some shopping during the coronavirus pandemic. It is also a bit of company for my mum as she is unable to get away from home as often as she used to.
It is a real testimony to the Helping Hands staff that they have been fully accepted and welcomed by my parents who have always been independent and self-sufficient and it has been hard to let some of that go.

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Review from Stephen M (Son of Client) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Engagement for care, of both parents, was really supportive and empathetic from the manager, she covered all details, many I didn't think of.
Start of service was immediate, the relationship between parents and carer was a big concern for me, as without this I didn't feel it would work. I didn't need
to worry, carer matched with my parents was excellent. She is totally caring by nature and is professional and precise, whether with medicine administration or personal care. Always providing agreed hours and not rushing parents to get things done.
Costs are fair, as I know some providers can short change on time on site, but our carer is always on time. Corona was a particular worry, but due to full PPE and full hygiene process, my parents are safe.
So have to say big thank you to all concerned, living over 100 miles away, I have comfort in knowing my parents are very well cared for.

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Review from Lee C (Son of Client) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has advanced dementia and was becoming difficult for our previous care provider to manage. We turned to Helping Hands, and their experienced carer has really made a positive change to his life and helped improve his general wellbeing. Their administration is also first class. They make sure
all the necessary procedures are in place prior to commencing care, and they regularly contact us to provide updates and to see if we have any concerns. It really improves my peace of mind to know my father is receiving quality care from Helping Hands.

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Review from Andrew C (Son of Client) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been very reliable when looking after my father. The carers are friendly and efficient. On occasions when an overnight stay was needed due to lack of mobility, this was put in place the same day. They have also gone beyond what was necessary in their remit to assist, for example queueing
for prescriptions outside the pharmacy for a considerable time during the covid lockdown.

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Review from Sarah A (Granddaughter of Client) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish Helping Hands has been amazing. They helped my granny when we were really struggling to cope. After months of trying to get some help, the manager came and had set up a care plan for my granny within a week. Everyone I have come across in the company has been exceptionally pleasant
and helpful. My granny's carer has changed her life, and there is no-one else I would trust to look after granny than Helping Hands.

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Current Review Score: 9.4 (9.371)

Overview of Review Score

The Review Score of 9.4 (9.371) out of 10 for Helping Hands Home Care (Beverley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.371 for Helping Hands Home Care (Beverley) is calculated as follows: ( (30 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 62 Ratings = 4.371

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Beverley) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Beverley)

What Type of Services does Helping Hands Home Care (Beverley) offer?

Helping Hands Home Care (Beverley) offers Home Care.

How many Carers does Helping Hands Home Care (Beverley) employ?

Helping Hands Home Care (Beverley) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Beverley) to verify any information. View our terms and conditions. Helping Hands Home Care (Beverley) has a Platinum Service – more info.