Helping Hands Home Care (Beverley)

32 Butcher Row, Beverley HU17 0AB
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9.4 22 Reviews
  • Helping Hands Home Care (Beverley), Beverley
Helping Hands' Beverley and Hull branch provides individually tailored support that is completely unique to you and your requirements.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, the branch is home to highly experienced and skilled professionals who pride themselves in the person-centred care they provide.

The aim is to deliver an unrivalled service with compassion at the forefront of its delivery.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

The dedicated team works closely with each service user to provide bespoke and tailored home care services, covering Beverley, Brandesburton, Hull, Market Weighton, Seaton, Skirlaugh, Walkington and the surrounding areas.

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Care Provided by Helping Hands Home Care (Beverley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Susan Sharp (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Beverley)

  • Prices

  • Domiciliary Care From £33.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Beverley) Reviews (22)

Total of 22, showing 21-22
9.4

Helping Hands Home Care (Beverley) has a Review Score of 9.4 (9.371) out of 10, based on 11 reviews in the last 2 years. Over all time Helping Hands Home Care (Beverley) has 22 reviews.

Overall Experience

  • 15
  • 6
  • 1
  • 0
  • 0

Date Published

22
0
0
11
11

Review from Hazel C (Daughter of Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A little difficult to comment as I have not been able to visit mother since early March. She has carers coming in 4x a day, and I am extremely grateful to know that this service has continued unbroken throughout the lockdown period. I am also grateful for one of the carers contacting me when she wishes
to update me about Mum's condition or when she would like me to sort something out for her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Deborah D (Daughter of Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, the carers and management, have been wonderful. All of the staff we have come into contact with have been kind, helpful and understanding. They deal with my Mum with dignity and genuine care, and she always has good to say about them. She enjoys having a chat too, though it's the carers
who have to do most of the talking as she has difficulty with speech! But she enjoys the interaction, which is the main thing.
For me, knowing I have Helping Hands to help me care for my Mum at home is a godsend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.371)

Overview of Review Score

The Review Score of 9.4 (9.371) out of 10 for Helping Hands Home Care (Beverley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.371 for Helping Hands Home Care (Beverley) is calculated as follows: ( (30 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 62 Ratings = 4.371

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Beverley) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Beverley) to verify any information. View our terms and conditions. Helping Hands Home Care (Beverley) has a Platinum Service – more info.