Helping Hands Home Care (Truro)

A214 & A219 Victoria Advent House, Station Approach, Victoria Roche, St Austell PL26 8LG
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8.1 11 Reviews
  • Helping Hands Home Care (Truro), St Austell
Helping Hands is one of the UK’s leading homecare providers, offering condition-led care tailored to your support needs, whether companionship, housework or more personal care.

Whether you require one visit a week for 30-minutes or 24-hour live-in care, Helping Hands offers a bespoke, fully managed service from your local branch team in Truro.

Helping Hands can even provide nurse-supported clinical care for more complex conditions, such as dementia and Parkinson’s and all carers go through comprehensive training before they visit any of their customers.

With more than 100 branches across England and Wales, you can rely on Helping Hands to understand care, no matter what your support needs.

Call Helping Hands today and one of their friendly customer advisors will talk you through your options and the full costs involved or drop into your local branch where you’re bound to get a warm welcome.

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Care Provided by Helping Hands Home Care (Truro)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Claire Williams (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Truro)

  • Prices

  • Domiciliary Care From £32.40 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Truro) Reviews (11)

8.1

Helping Hands Home Care (Truro) has a Review Score of 8.1 (8.111) out of 10, based on 3 reviews in the last 2 years. Over all time Helping Hands Home Care (Truro) has 11 reviews.

Overall Experience

  • 8
  • 3
  • 0
  • 0
  • 0

Date Published

11
1
1
3
8

Review from A A (Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are delightful and all do their best to help me live comfortably. The older ones are generally more thoughtful as they have had longer life experience and are nearer my age. My family sometimes happen to arrive while they are here and can pick up any queries and deal with them.

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Review from C N (Daughter of Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had two lovely carers for Mum who take the time to do nice things with her in the house. We once had a carer who was not suitable and just talked about herself the whole time, the focus should always be on the client.
Numerous mistakes have been made by the office. I feel organization is lacking
but we are happy with the carers.

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Review from M C (Wife of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for the carers who visit us. However, the administration has left something to be desired.

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Review from Lisa D (Daughter of Client) published on 23 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has excellent care from all the carers that she has visiting her. Everyone makes Mum feel at ease and she looks forward to seeing them all. Can't thank all the staff at Helping Hands Home Care enough for all they do for my Mum. It gives me peace of mind knowing that Mum is cared for by such kind,
caring, friendly and helpful carers

Reply from Lindsey Kneller, Branch Care Manager at Helping Hands Home Care (Truro)

Hi Lisa,
We're thrilled to hear how much your mum looks forward to seeing our carers. It's a pleasure to provide support to her and we're just glad that we can provide you with the peace of mind you need that she is being looked after. Please do let us know if there's anything else we can do.
With very best wishes.


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Review from Heather R (Daughter of Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives excellent care from all the staff at Helping Hands Truro.
They are kind, helpful, considerate and efficient and many carers have built up a rapport with Mum which helps to meet her individual needs. At 95 years old there is no way Mum could manage to live an independent life in her own
home without their care.

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Review from Ian G (Son of Client) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Helping Hands Home Care (Truro) has been fantastic and I would thoroughly recommend them. Every one of the carers we have met has been cheerful, professional, courteous and extremely helpful, often going above and beyond, when unexpected issues have arisen. The communication from
the carers themselves and the office staff is brilliant. They have been extremely flexible and it has given us peace of mind knowing there are regular visits from a team of exceptional people that Mum has come to trust and rely on.

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Review from Bobbin S (Partner of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of using Helping Hands Home Care (Truro) has been excellent. The carers are always prompt, cheerful, considerate and sensitive to my partners needs. His needs are complex and they have risen to the challenge well, treating him with dignity and respect. We are all enjoying getting to know
each other. My partner would like to take this opportunity to thank them for all the care he is getting.

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Review from Audrey M (Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a ninety year old widow, living alone. I had sustained serious injuries in a bad fall and as I was recovering, I needed help with personal care, showering and hair washing. The flexible package offered by Helping Hands Home Care (Truro) has been most appropriate and ideal for me, the management
being so amenable and understanding of my needs. The professional standard of all the care staff too has been exemplary, as has been their cheerful, friendly and competent manner. I feel that I have benefited from their visits and welcome their company.

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Review from Cordelia F (Daughter of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care (Truro) have been invaluable to my very elderly mum and has taken a lot of pressure off me. I have been experiencing health issues and was finding it difficult to continue providing the level of care and support my mother was receiving from me before. If there is any problem
with mum when they visit each day, someone will contact me and between us we can always sort it out. The carers are lovely and my mother enjoys their visits.

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Review from Mary F (Daughter of Client) published on 27 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers recently have been excellent. They are cheerful, friendly, helpful and reliable. They treat dad with dignity and he enjoys having a chat with them whilst they are with him.
My contact with a member of staff in the office, by email or by phone, has always been very good and any queries have
been efficiently and professionally dealt with.

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Review from Elly (Daughter of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands have been helping my mum for the past year, with calls increasing over that time as necessary. All the staff, carers, and office staff have always been caring, helpful, and understanding during difficult times with Mum being admitted to hospital and falling more. They have been flexible
and have accommodated us as much as possible and both Mum and I would have been lost without them. I would highly recommend them.

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Current Review Score: 8.1 (8.111)

Overview of Review Score

The Review Score of 8.1 (8.111) out of 10 for Helping Hands Home Care (Truro) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.111 for Helping Hands Home Care (Truro) is calculated as follows: ( (7 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 18 Ratings = 4.111

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Truro) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Lindsey

Lindsey Kneller

Job Title: Branch Manager

Joined: 2021

Hi, I'm Lindsey, and I am the newly appointed Branch Manager in Truro.


I knew this was the right career path for me when I was a teenager - I helped to care for my Grandmother who had Dementia and I decided I wanted to make a difference in the lives of individuals and their families.
I left the Adult Care sector for a few years and worked with children who had learning difficulties, I left this job when I moved to Cornwall and decided that care was where I was meant to be.


I have worked as a Carer, a Care-Coordinator and in Administrative roles in the past and I really enjoyed all roles, however, I have always aimed to be a Registered Manager - so really excited with this new challenge.
I have completed qualifications in Leadership and Management and I am currently working towards a Level 5 Qualification in Health and Social Care.


I chose to work here at Helping Hands because I could see by looking on the websites and social media that it was a company who really cared - not only about their customers but also the staff - and I was right! They have a great reputation and share the same values and beliefs as I do.


I am looking forward to working with the team to expand the branch and take our Good CQC rating to Outstanding!


I am really enjoying building relationships with the team - we all share the same enthusiasm to provide high-quality services to our customers and their families, whilst working in a really positive environment.


Frequently Asked Questions about Helping Hands Home Care (Truro)

What Type of Services does Helping Hands Home Care (Truro) offer?

Helping Hands Home Care (Truro) offers Home Care.

How many Carers does Helping Hands Home Care (Truro) employ?

Helping Hands Home Care (Truro) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Truro) to verify any information. View our terms and conditions. Helping Hands Home Care (Truro) has a Platinum Service – more info.