Hales Home Care (Sheffield)

Horizon House, Roman Ridge Road, Sheffield S9 1GD
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6.2 3 Reviews
  • Hales Home Care (Sheffield), Sheffield
Hales Home Care Sheffield is dedicated to providing bespoke home care services to help clients maintain their independence and lead fulfilling lives with added support.

Their comprehensive care services are tailored to meet the individual needs of their clients and to enable them to continue living comfortably in their homes instead of relocating to a residential care facility.

Registered with the Quality Care Commission (CQC), which regulates care standards, Hales Home Care Sheffield offers domiciliary care services including domestic support, personal care, companionship, and assistance with daily tasks such as dressing and toileting. Their compassionate carers can also accompany clients on outings and appointments or even on holiday trips to provide continuity of care.

Hales Home Care Sheffield understands that care needs may vary and offers complete flexibility in scheduling visits, ranging from a few times a week to several times a day. They can also provide full live-in care to meet individual requirements.

Hales Home Care Sheffield recognises the challenges of accepting care and strives to ensure clients feel comfortable and at ease with their care workers. Their extensively trained and skilled carers are equipped to handle a variety of complex conditions and needs. All carers undergo a Disclosure and Barring Service check, providing peace of mind to clients and their families.

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Care Provided by Hales Home Care (Sheffield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Person in charge
  • Shelly Beech (Registered Manager)

Funding & Fees Guide for Hales Home Care (Sheffield)

  • Prices

  • From £21.97 per hour

  • All bank holidays are charged at Time and One Half except Good Friday, Easter Monday, Christmas Day and New Year's day which are charged at double time.

Hales Home Care (Sheffield) Reviews (3)

6.2

Hales Home Care (Sheffield) has a Review Score of 6.2 (6.176) out of 10, based on 3 reviews in the last 2 years. Over all time Hales Home Care (Sheffield) has 3 reviews.

Overall Experience

  • 1
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Date Published

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Review from P T (Son of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, the care is pretty good but the main issue we have is the timing of the calls. When Hales took over it was agreed that Mum likes to get up around 9 am and go to bed around 7.30 pm but the evening call is usually set around 8.30 pm and sometimes even later but usually when we speak to the
carers they say they'll try to get here for 7.30 pm. But on the morning calls we can be calling up around 10:15 am asking where the carers are, and on a rare occasion the carers haven't arrived until 11.45 am to get mum up washed and ready by which time I have managed to do it myself as mum will keep asking when can I get up.
I know it may be staffing issues and sickness, with the staff who are working having more work put on them to cover for sickness but it can be frustrating trying to arrange things when you don't know what time the carers are going to turn up.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Sheffield)

Thank you for taking the time to provide us with your feedback. We're pleased to hear that, overall, you find the care provided to be good. However, we apologise for the issues you've experienced with the timing of your mum's care visits. We value your feedback and are committed to addressing this issue. Please contact us directly at quality@halesgroup.co.uk as this will allow us to discuss the matter further, ensuring your mother is receiving the person-centred care required.


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Review from E D (Daughter of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad both have very complex needs, the care they get is exceptional and very consistent. The care company have worked so hard over the past years to work with me to get to know my mum and dad's needs so that they can provide the best possible care for them. My mum and dad need the same carers
daily because of their condition and even when exceptional circumstances happen the care providers try to accommodate my parents' needs as much as they can and keep to carers who know them. The office staff and carers are so helpful whenever I call and the carers my mum and dad have are lovely people. The carers are very patient, kind and compassionate. I do not know what my mum and dad would do without them.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Sheffield)

Thank you so much for taking the time to leave such a detailed and positive review regarding the care and support received by your parents from our Sheffield office. We are immensely grateful to our dedicated care teams who work tirelessly to support people who are vulnerable and depend on their support and kindness. Your words will mean so much to them and we will ensure that we pass on your comments in full to the team who are responsible for the care to Mum and Dad. Thank you once again. Should you ever need to discuss the care and support or make changes to the tasks delivered please don't hesitate to contact us.


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Review from Chris H (Client) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dreadful company. Staff are treated badly by management, some working impossible hours. Carers turn up at any time of day without prior notice, or not at all for days sometimes. The turnover of staff is worryingly high. Tip: Avoid at all costs.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Sheffield)

Thank you for your review the content of which we take seriously. Unfortunately, there are times when a person’s needs change and they can no longer be safely cared for, despite all efforts. Your concerns were fully investigated at the time the issues were raised last November. It was decided at the time it was in the best interest of both parties not to continue providing services to you. If you feel the investigation was incomplete and have further information to provide, please do contact us directly at quality@halesgroup.co.uk


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Current Review Score: 6.2 (6.176)

Overview of Review Score

The Review Score of 6.2 (6.176) out of 10 for Hales Home Care (Sheffield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.2 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.176 for Hales Home Care (Sheffield) is calculated as follows: ( (6 Excellents x 5) + (6 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 17 Ratings = 3.176

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hales Home Care (Sheffield) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Hales Home Care (Sheffield)

What Type of Services does Hales Home Care (Sheffield) offer?

Hales Home Care (Sheffield) offers Home Care.

How many Carers does Hales Home Care (Sheffield) employ?

Hales Home Care (Sheffield) employs 114 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Home Care (Sheffield) to verify any information. View our terms and conditions. Hales Home Care (Sheffield) has a Platinum Service – more info.