What Type of Services does Poole Home Care Ltd offer?

Poole Home Care Ltd offers Home Care.

Poole Home Care Ltd, 3 Elizabeth House, 40 Lagland Street, Poole, Dorset BH15 1QG

Review from Peter S (Partner of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience

My wife having had Covid and suffering for about the last four years unable to stand has been looked after by a team of amazingly kind staff. Two staff four times a day when nothing was too much trouble, keeping her clean and tidy and always having a laugh and a sing-song and a smile, and if needed

in a hurry would always try be available.
This family firm needs nothing but the highest praise and I would recommend them to anyone who would like to get in touch with me. Just ask for my phone number.

Reply from Poole Home Care, Manager at Poole Home Care Ltd

Thank you so much for the kind lovely words. I will pass this on to the team. All of us at PHC really miss our visits and you both and I hope you know we are only a phone call away, should you ever need anything. Hope all the family is well and please take care of yourself.

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Review from Laura K (Daughter of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience

I cannot recommend Poole Home Care more to anyone who needs or whose loved one may need care. They are run by the two kindest and most knowledgeable people in this sector I have ever met. We have experience and clear comparisons as we used other care agencies before finding Poole Home Care and found

them by recommendation from satisfied clients' families. Each and every one of their staff truly cared for my mum in every way possible and she cared for them too. They maintained not just her personal care, medicines and nutrition but also her emotions. They respected are dignity and protected her emotionally. Additionally, they cared about me as a family member which was at times invaluable. Her home was filled with laughter when the care team visited and she was able to remain at home until a natural end because of the team. This was her greatest wish and could not have been achieved without them. I will be eternally grateful to Poole Home Care for their professional care and respect.

Reply from Poole Home Care, Manager at Poole Home Care Ltd

Hi Laura, thank you so much for your kind words. Mum was just one of a kind and we all truly miss her. I hope you and the family are well, please pop in next time you are down as it would be lovely to see you again. Take care.

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Review from Susan A (Daughter of Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience

Poole Home Care was recommended to me when my mother needed help with her personal care between October 2021 and March 2024.
The staff were always professional, and very caring doing all they could to make her life more comfortable.
Mum looked forward to the visits, the family appreciated all the

staff did and knew she was in good safe hands.
The Manager and his staff were always contactable, Mum had regular updates to her care plans based on her changing needs. I can't speak highly enough of the care she received, hence why I have given them 5* experience.

Reply from Poole Home Care, Manager at Poole Home Care Ltd

Thank you for your kind words and support over the years. We appreciate the teamwork and you assisted us with making sure Mum's care needs were being met and the standard of care being delivered was of a high standard, so thank you to you also.

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Review from Catherine F (Daughter of Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience

Poole Home Care put caring at the top of the list. They have a lot of experienced carers who adapt to my mum's changing needs and are always kind and thoughtful about their care provision and responsive and adaptable to any changing needs. We have been with them for several years and my Mum has made

good relationships with her carers, many of whom have worked with Poole Home Care for many years and that makes such a difference.
I do trust them to care well for my Mum.

Reply from Poole Home Care, Manager at Poole Home Care Ltd

Your words will mean a lot to the team as they do to us. Thank you for the feedback and your continual trust in Poole Home Care. Thank you for working with the team as your support has been invaluable also.

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Review from D G (Nephew of Client) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience

My aunt lives on her own and will be 94 years old this year. She has the start of dementia and it is difficult for her to cook, clean and look after the house and herself. Got in touch with Poole Home Care and the staff have been first class in looking after my aunt. I live 200 miles from my aunt and

on a recent visit found Aunty in good spirits with the house really clean and tidy. All the staff were friendly and professional.

Reply from Poole Home Care, Sam Sanders (Manager) at Poole Home Care Ltd

Thank you so much for taking the time to review. Feedback is the only way to improve our services and we appreciate the time taken.
It was so lovely to finally meet you and it was also so appreciated of you to take the time out of your holiday to come to the office and finally put a face to the name. It’s all down to teamwork so we also thank you for all your support and assistance in helping us provide the best care we can. Hopefully we will continue to work in partnership and only hope to see you again soon.

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Review from Lisa S (Daughter of Client) published on 13 July 2023
Submitted via Website • Report

Overall Experience

Poole Home Care are simply the most caring, sympathetic, professional, loving team you could ever wish to have looking after your loved ones. Seeking help through our doctors we were very fortunate to hear of Poole Home Care and their incredible team. Most adults that need care often find it so hard

to adapt to accepting strangers into their homes. It’s a very upsetting time with losing their independence but with Poole Home Care, the team very quickly became like family to us. Hospital visits, change of mobility, day trips, medical assistance, and even late-night advice. Dad's wicked sense of humour and the banter they all shared with him was priceless. He looked forward to each visit and he felt safe as he was in loving hands. It was always his wish to remain in his own home and Poole Home Care made that happen right up to his passing this year. I only say that if you are lucky enough to have Poole Home Care in your life, your loved ones will find the later years a lot easier. Thank you.

Reply from Poole Home Care, Manager at Poole Home Care Ltd

What lovely feedback. It was our pleasure getting to know you, Dad and the family. Together we made a great team. Thank you for supporting us also. You and Dad made it that little bit easier on us all, and that was and always is appreciated. Dad remains in our thoughts always and we send our prayers to you and yours.

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Review from Helen P (Daughter of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience

We consider ourselves very lucky to have found Poole Home Care to care for our Dad. The whole team provided excellent care and attention and we wouldn’t hesitate to recommend them. We were impressed with not only the level of personal care they gave to our Dad but also how well they helped take care

of his home. They were so responsive and really eased the pressure on us as a family. Dad was able to stay at home which was something he really wanted. We are so grateful to the manager and the team.

Reply from Poole Home Care, Field Care Supervisor at Poole Home Care Ltd

Thank you very much, Helen, for taking the time to leave us a review. It was an absolute pleasure looking after Dad over the past few months, and we thank you and your family for your continued support throughout.

We wish you and your family all the very best and if we can be of any further help in the near future, then please do not hesitate to contact us.

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Review from Carol F (Daughter of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience

Poole Home Care started caring for my mother in late January 2021. I cannot put into words how loving and caring everyone has been to my Mother who died at home in April 2022. Not just to my mother but to my father also. Nothing was too much trouble and each and everyone was so gentle and loving with

them both. Most of all, my mother never lost her sense of humour and they joined in and encouraged the laughter and banter on every visit.

Reply from Poole Home Care, Field Care Supervisor at Poole Home Care Ltd

Thank you very much for taking the time to leave us a review, Carol. Once again, on behalf of all the team here at Poole Home Care, we would like to take this opportunity to say a very big thank you for choosing our services.
It was an absolute pleasure looking after Mum over the past year, and we thank you and your Dad for your continued support throughout. I will most certainly share your feedback with the team and we wish you and your family all the very best.

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Review from Katie H (Granddaughter of Client) published on 7 December 2021
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Overall Experience

For the past 6 months, Poole Home Care have been in caring for my grandparents. They have done a fantastic job right to the very end. Nothing has been too much trouble, they have stood by us with palliative care needs even stepping in at night when we couldn’t find cover ourselves. They are an amazing

team and really do go the extra mile. The carers knew my nan loved music so would play one of her favourite songs for her every day, they took time to learn my granddad's favourite joke, how many care company’s go that extra stretch? Cannot recommend this company enough and it’s been a pleasure having them there with us through all the ups and downs.

Reply from Poole Home Care, Field Care Supervisor at Poole Home Care Ltd

Thank you very much for taking the time to write us a review. It is really appreciated by all the team here at Poole Home Care and helps us to continually improve our services for all our clients and their families. As previously mentioned, it was an absolute pleasure looking after Mum and Dad over the past 6 months and we really valued your continued support throughout as a family. As always, we will most certainly share your feedback with all the team, and we wish you and your family all the very best.

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Review from Nicholas H (Client) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience

Inspired me to start going outside again. Organised everything in my life beautifully, so I can upkeep it. Whereas I didn't care or even think of cleaning in-between visits, a tip each time, now I clean enough between visits to keep up.
I have done some more self-care, Aided my decision to never self-harm

again.
Manager to get me out to buy a new sofa. Massive thank you.

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Review from Debbie S (Daughter of Client) published on 2 June 2021
Submitted via Website • Report

Overall Experience

Would just like to leave a big thank you for all the great care given to my mum.
Ever since her care started over a year ago and throughout the Covid time, you all went above and beyond to make sure she had everything she needed, especially as it was difficult to see her at times, as I was shielding

myself at the time.
Again, a big thanks for all your care, compensation and kindness.
If I was asked to recommend a good care service; it will be yours without a doubt.

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Review from Susan H (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience

I cannot fault this agency and have only high praise. My mother has recently died but over the 18 months they cared for her the service was second to none. From the owners/managers to the carers that arrive at the door they are kind, considerate and exceptionally helpful. Nothing was ever too much trouble

and they were always happy to go that extra mile. I could not have done it without them.
My mother called them her angels and I am ever grateful for the care they provided. 10/10. So if you are looking for a service - have confidence that you have found the right place here.

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Review from Astrid K (Wife of Client) published on 5 December 2019
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Overall Experience

My husband was suffering from metastatic cancer and had carers four times a day until his death in November.
I cannot fault anyone of those concerned in his care.
Their professionalism was only surpassed by the consideration, cheerfulness and ability to bring comfort to a man in the last months of

his life.
They all deserve the highest commendation.

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