Allbest Solutions Ltd

Ground Floor Griffin House, West Street, Woking GU21 6BS
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9.8 29 Reviews
  • Allbest Solutions Ltd, Woking
Allbest Solutions Ltd is a home care provider that supports adults over 18 and their families at home.

The staff are all highly trained and DBS checked. They are trained to help people with dementia care, domestic chores and home help, as well as help with elderly care and physical disability.

Allbest Solutions Ltd can arrange and book supported holidays all over the world for people with a range of disabilities and their families.

The agency can arrange flights all over the world with a meet-and-greet service from the taxi/car at the airport, assistance with bags and checking in, help to get through the security area, help with boarding the aircraft and help with the hire of airport wheelchairs and any other equipment needed.

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Care Provided by Allbest Solutions Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Allbest Solutions Ltd
  • Person in charge
  • Joan Minja (Manager)

Funding & Fees Guide for Allbest Solutions Ltd

  • Prices

  • Fee Schedule:


    Monday- Fridays
    30 Minutes £20.00
    45 minutes £22.00
    60 minutes £23.00


    Weekends
    Saturday and Sunday
    30 Minutes £22.00
    45 minutes £24.00
    60 minutes £26.00


    Bank Holidays
    30 Minutes £39.00
    45 minutes £43.00
    60 minutes £47.00

  • Please contact one of our dedicated staff members to support you with all of our fees, staff are on hand to support with any questions you may have or information required.
    Please see our Brochure which will have all Fees available.

Allbest Solutions Ltd Reviews (29)

Total of 29, showing 21-29
9.8

Allbest Solutions Ltd has a Review Score of 9.8 (9.836) out of 10, based on 29 reviews in the last 2 years. Over all time Allbest Solutions Ltd has 29 reviews.

Overall Experience

  • 24
  • 5
  • 0
  • 0
  • 0

Date Published

29
5
16
29
0

Review from Joe M (Son of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As our service needs changed and fluctuated. The response was second to none in accommodating us.
The staff were always polite and professional. They notified the ambulance services, being able to assess the need better than we could.

Reply from Lois Buckles, Branch Manager at Allbest Solutions Ltd

Dear valued customer, we at Allbest Solutions would like to thank you for taking the time to partake in the review, thank you for your positive feedback.
We will pass this along to the care workers.
Again thank you from us all at Allbest Solutions Ltd.


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Review from K S (Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Allbest Solutions were able to help while my regular carer was on holiday. They came for an assessment visit and made the whole process quick and clear. They were able to start caring the next day, which was very helpful. The service had been very good with the same carer each day apart from her day
off.
Very pleased with the accommodating service.

Reply from Lois Buckles, Branch Manager at Allbest Solutions Ltd

Thank you for taking the time to partake in the review; we would like to thank you for your positive feedback.
From Allbest Solutions Ltd.


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Review from D T (Relative of Client) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and kindness received from his carer were reassuring as he was home alone for two weeks. You know who you are - well done, and thank you. I was totally reassured as I live 30 miles from the client. My mind was at ease.

Reply from Lois Buckles, Branch Manager at Allbest Solutions Ltd

We would like to thank you for taking the time to complete the review; we will pass this positive feedback to the care worker.
We are pleased Allbest Solutions Ltd is able to support and help the family to feel at ease, knowing trained staff are on hand to support them.
Again thank you from all the team at Allbest Solutions Ltd.


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Review from L K (Son-in-law of Client) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law had been hospitalised for 4 months recently (stroke) and came home end June '23. I was living with him upon return and Allbest Solutions Ltd
provided 2 carers 4 times a day. He had limited mobility, and complications from the stroke/other illnesses (Gastrointestinal issues, incontinence,
pressure sores from hospitalisation, significant medication requirements) as approached end of life. He passed away after 10 days at home.
Everyone from Allbest Solutions (carers, management team) were kind and considerate throughout from initial discussion, visits and consideration to family after his death. The management team were always on call and explained everything with clarity throughout, including dealing with his GP directly at times. We had the same 2 carers throughout (save for day off) and they were all very kind, informative, incredibly patient and caring. They built a rapport with my father-in-law quickly and treated him with dignity and respect. Excellent compassionate service.

Reply from Lois Buckles, Branch Manager at Allbest Solutions Ltd

We would like to thank you for your valued feedback, we are pleased we were able to support the customer and family during a very challenging time. Thank you for taking the time under the circumstances to complete a review, we wish the family all best and it was Allbest Solutions pleasure to support the client.


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Review from S F (Mother of Client) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review took place at the client's home; it was a chat about the care of the client and if anything had changed over the last six months. Notes were taken and noted on mobile was asked to sign to say they were correct. Clean was asked if it was ok to ring up once a month to see how things were going,
which is fine. We were also informed if we had any worries, then we can call the agency at any time, which was reassuring.

Reply from Joan Minja, Registered Manager at Allbest Solutions Ltd

We would like to thank you for taking the time to partake in the review. Thank you for providing such a positive review. We are delighted that your experience of our service has been positive thus far. Again thank you from us all at Allbest Solutions Ltd.


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Review from L S (Wife of Client) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Allbest Solutions have been caring for my husband for almost two years and the care given has always been very good indeed.

Reply from Lois Buckles, Branch Manager at Allbest Solutions Ltd

Dear Valued Customer.
We would like to thank you for taking the time to review our services, we would like to thank you for the positive feedback.
Again thank you from us all at Allbest Solutions Ltd.


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Review from F D (Daughter of Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Allbest Solutions have been caring for my mother over the last two months. She has four visits a day and is dependent on them for all her personal care including medication and meals. The company has gone out of its way to accommodate my mother's needs. Most of the time my mother is visited by the same
carer. This continuity has meant that my mother and her carer have quickly established a trusting relationship. The carer is very kind, respectful of my mother's wishes and mindful of her needs. The company provide an excellent service and compassion. I can thoroughly recommend them.

Reply from Lois Buckles, Branch Manager at Allbest Solutions Ltd

Dear valued customer we would like to thank you for taking the time to partake in the review. Thank you for providing such a positive review with a 5 star rating.
We are delighted that your experience of our service has been so positive.
Again thank you from us all at Allbest Solutions Ltd


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Review from M M (Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I very much appreciate the care that I am receiving. Each carer that has come to visit me have been respectful. My needs have been dealt with in a caring cheerful manner for which I am most grateful.

Reply from Joan Minja, Registered Manager at Allbest Solutions Ltd

Dear valued customer. We would like to thank you for your positive feedback and 5-star rating. At Allbest Solutions Ltd we value all feedback received, we would like to thank you for taking the time to partake in the review. From all the Team at Allbest Solutions Ltd


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Review from Beccie R (Client) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Allbest Solutions now for over a year. We have had some fantastic carers looking after mum. We have predominantly had a dedicated carer which is great as a relationship can be built between the two of them. We currently have one carer looking after us and she is great, she is knowledgeable,
truly caring and treats mum with dignity and compassion. She is above all friendly and chatty, both of which are very important as it's great that mum can communicate and chat with someone other than me, her daughter!
The office staff are very responsive and the phone is always answered whatever the time of day and they are excellent at communicating with us too.

Reply from Lois Buckles, Branch Manager at Allbest Solutions Ltd

We would like to thank you for taking the time to partake in the review. Thank you for providing such a positive review. I will ensure your positive feedback is noted to the care workers. We are delighted that your experience of our service has been so positive.


Again thank you from us all at Allbest Solutions Ltd


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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Allbest Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Allbest Solutions Ltd is calculated as follows: ( (147 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 171 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Allbest Solutions Ltd is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Joan

Joan Minja

Job Title: Registered Manager

Joined: 2018

Meet Joan, the driving force behind our company brings a wealth of experience from her dedicated years in health and social care settings. Formerly a healthcare professional, Joan's passion led her to create a company focused on delivering exceptional care. As the founder and leader, Joan's vision is to redefine healthcare by placing individuals at the heart of our services, fostering a culture of empathy, and ensuring that every person receives the care they deserve.


Driven by a mission to make a positive impact, Joan continues to lead our team with dedication and a relentless pursuit of excellence. Her leadership is characterized by a commitment to innovation, integrity, and the unwavering belief that quality healthcare should be accessible to all.


Lois

Lois Buckles

Job Title: Branch Manager

Joined: 2023

Meet Lois, our passionate Branch Manager with an impressive 17-year journey in health and social care.


Starting as a care worker, Lois has dedicated her career to providing personalised and compassionate care. Lois climbed the ranks from care worker to senior care worker and then to care coordinator, where she is now serving as our branch manager. Lois is not just a manager; she is a passionate advocate for providing person-centred care. Her journey reflects a commitment to ensuring that our care services are not just good but exceptional.


Her approach goes beyond the daily tasks. Lois believes in nurturing the well-being of both our clients and our team. Under her leadership, people progress within the health and social care setting not just by the services they receive but by the genuine care and attention that promotes their overall well-being. Lois stands as a driving force behind our commitment to providing outstanding domiciliary healthcare services.


Mariana

Mariana Serra

Job Title: HR Assistant

Joined: 2021

Meet Mariana, our Trainee HR Assistant, who brings fresh energy to our team. Mariana is passionate about the human resources side of health and social care, focusing on ensuring our workforce is trained and that we recruit the right people for the job. Mariana plays a key role in aligning our team with the mission and vision of Allbest Solutions Ltd.


Her passion lies in fostering a skilled and compassionate workforce, making her an essential and valuable addition to our team.


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