Royal Care Dover

Unit 5 Poulton Business Park, Poulton Close, Dover CT17 0HL
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8.0 26 Reviews
  • Royal Care Dover, Dover
Royal Care is a homecare organisation based in Kent, who specialises in supplying high-quality support workers, health care assistants and registered nurses to the healthcare sector.

Royal Care is a registered provider with CQC.

Royal Care can provide staff at short notice and have 24/7 out of hours on call.
The agency aims to provide the same individuals to ensure continuity of care and a good rapport with clients which is central to everything Royal Care do.

Compliance software is used to ensure all checks have been carried out. Royal Care only employs staff that adhere to the company ethos which is why absence rates are low.

Royal Care supply staff to several, supported living, sheltered housing, domiciliary care, nursing homes and residential homes, around Kent and the South East areas.

The agency is especially interested in the following:

Supplying permanent and temporary worker personnel, nursing staff (RMN, RGN RN), support workers and healthcare assistants, who have relevant experiences, qualifications or working towards (NVQ2, NVQ3, NVQ5) and mandatory training.

Royal Care currently has over 50 staff members who are fully compliant. Royal Care can offer competitive rates without compromising on customer service or quality of care. All staff are trained to at least a minimum mandatory standard to further ensure all are adept to meeting the service user’s individual needs.

Candidates are available to start upon request and are fully compliant through meeting criteria for employee checks.

Royal Care has the relevant insurance in place, which includes 10 and 5 million cover of each, employer's liability, public liability and professional indemnity.

Royal Care welcomes an opportunity to contract with all organisations and personal needs. The rates are extremely competitive and can be discussed.

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Care Provided by Royal Care Dover

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lucy Forrester (Operational Manager)

Funding & Fees Guide for Royal Care Dover

  • Prices

  • £26

  • All fees are variable and dependent on the length and type of service required
    Please enquire

Royal Care Dover Reviews (26)

Total of 26, showing 21-26
8.0

Royal Care Dover has a Review Score of 8.0 (8.045) out of 10, based on 4 reviews in the last 2 years. Over all time Royal Care Dover has 26 reviews.

Overall Experience

  • 21
  • 2
  • 2
  • 0
  • 1

Date Published

26
2
2
4
22

Review from L R (Daughter of Client) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were really pleased with the care provided. We managed to keep mum at home and she died peacefully in her sleep.

Reply from Sreelatha Vijayan at Royal Care Dover

Thank you for your kind review, it was a pleasure to care for mum.


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Value for Money

Review from Judith R (Partner of Client) published on 12 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Royal Care worked with my elderly bed-bound partner, at home, for the last three weeks of his life following discharge from hospital. Suffering from dementia and with very limited mobility and a range of other medical problems, he received the support of two carers, four times a day. Staff treated my
partner with respect, compassion and dedication at all times. Carers took their time and ensured that he was comfortable and happy in their care. Excellent management of the team ensured that as far as possible, my partner received the 'right care at the right time'. Careful paring and excellent 'on the job' mentoring provided ongoing staff development for less experienced members of the team. Care was, therefore, characterised by a high level of consistency of approach and handling. He knew what to expect and responded well to each member of the team. Carers communicated with me constantly so that I was able to provide effective care between their visits. Excellent care overall.

Reply from Sreelatha Vijayan at Royal Care Dover

Thank you for your lovely review. It was our pleasure to care for your partner.


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Review from John G (Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some of the caring staff do not appear to be experienced, but some are.

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Review from Alan S (Son of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I was impressed with the competence and compassion shown by Royal's staff. I felt that Mum was in good hands.

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Treated with Dignity

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Review from John M (Husband of Client) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by the carers who arrive promptly and are always very polite and pleasant.
They are looking after my wife to the best of their ability and are always willing to be helpful in whatever is needed.

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Review from I S (Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this service for a month and in that time I have found the carers very kind and helpful, nothing is too much trouble. I can honestly say that I couldn't have managed without them. They are to be recommended very highly.

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Management

Treated with Dignity

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Current Review Score: 8.0 (8.045)

Overview of Review Score

The Review Score of 8.0 (8.045) out of 10 for Royal Care Dover is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.045 for Royal Care Dover is calculated as follows: ( (16 Excellents x 5) + (1 Goods x 4) + (5 Very Poors x 1) ) ÷ 22 Ratings = 4.045

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Royal Care Dover is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Sreelatha

Sreelatha Vijayan

Job Title: Director

Joined: 2011

Sree first founded Royal Care in 2011. She opened the first office in Dover in May 2018 and has continued to develop and expand since then. She became the registered manager in February 2019.


Sree is a registered nurse and has been for many years, working in various sectors within hospitals and nursing homes across the Southeast.


Abhishek

Abhishek Sureshkumar

Job Title: Care Coordinator

Joined: 2021

Abs is responsible for the rostering and scheduling at Royal Care. He makes sure all the calls are added and then assigned to staff. He also checks our staff compliance to make sure our business is safe and all checks are completed. He assigns training to staff and manages their competencies


Lindsay

Lindsay Cutts

Job Title: Field Care Supervisor

Joined: 2020

Lindsay has many years of experience in the care sector from the age of 17 with 7 years of Managerial experience, she with royal care since November 2020 as a carer and has now switched to the office side of care. Lindsay has extensive knowledge within the care sector with L3 NVQ, Lindsay completes and updates all care plans and admin and has a wide knowledge of all of our clients and staff.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Royal Care Dover to verify any information. View our terms and conditions. Royal Care Dover has an Enhanced Service – more info.