MK Care Services Ltd

Photon House, Percy Street, Leeds LS12 1EG
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9.8 72 Reviews
  • MK Care Services Ltd, Leeds
MK Care Services Ltd is a CQC registered recruitment and domiciliary care agency based in Leeds, Yorkshire.

MK Care Services Ltd is a company led by compassionate, kind and caring managers whose vision is to deliver safe and effective care. The philosophy is to deliver tailor-made care to individuals in the comfort of the clients home. This philosophy cascades down through the organisation and is embedded in all staff who are well trained and have the right values.

The aim is to provide a creative, dynamic and high-quality service that meets and exceeds the service user's requirements through person-centred care and support. The nurses and domiciliary care staff are available 24/7, 365 days on a short-term and long-term basis.

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Care Provided by MK Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • MK Care Services Ltd
  • Person in charge
  • Mary Gaza (Registered Manager)

Funding & Fees Guide for MK Care Services Ltd

  • Prices

  • £23 to £25 per hour

  • Fees are dependant on needs.

MK Care Services Ltd Reviews (72)

Total of 72, showing 1-20
9.8

MK Care Services Ltd has a Review Score of 9.8 (9.751) out of 10, based on 41 reviews in the last 2 years. Over all time MK Care Services Ltd has 72 reviews.

Overall Experience

  • 53
  • 17
  • 2
  • 0
  • 0

Date Published

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Review from L R (Daughter of Client) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service always polite, caring and very respectful.
Very reliable always call me if running late or have problems with Mum. Mum looks forward to the ladies' visits, always cheerful and considerate.

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Review from P S (Niece of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First of all, I appreciate your work. Your all staff members are good because they have good communication skills and they cooperate with the client in any situation and with family as well. They treat the client as a family member and they don't rush until the client feels not satisfied. We are happy
with your carer and your service. Thank you.

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Review from Debra M (Daughter of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care given to my mother. She really likes all the ladies who care for her and nothing is ever too much for them. Some days they do have a lot to deal with but still find time to chat and make a fuss of her which is very nice.

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Review from J T (Daughter of Client) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, no complaints from Mum, only praise! Always polite, respectful, caring, and helpful. Just keep doing what you are doing. I would definitely recommend it to others.

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Review from N V (Sister of Client) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had some concerns but now she is happy with the service. The company have nice carers who look after my brother very well. I'm happy with the service, my brother is happy, this is the most important to me.

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Review from N N (Brother of Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All spot on.

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Review from S B (Client) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've never had carers before so I don't have anything to compare them to. However, I really appreciate the carers I have met. They are respectful and very caring. They also make you feel more cheerful on dull days when family are working. It's good to have company twice a day.

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Review from Diane T (Daughter of Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant.
No issues whatsoever.

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Review from Kate T (Daughter of Client) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are very happy with the care provided. The carers are always polite and attentive. Mum gets on very well with ladies and looks forward to the visits.

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Review from R H (Daughter of Client) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to express my gratitude for the service your agency has provided for my mother and myself over the year. Unfortunately, I faced a number of issues with the previous agency we used such as poor timing and communication and thankfully I have not had any concerns since you took over the care
of my mother. I felt this was necessary to highlight the impeccable job you are doing. Many thanks.

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Review from D D (Daughter of Client) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care and attention to detail. All the carers are very supportive and nothing is too much trouble. Reliable, trustworthy and efficient. We feel very lucky to have such lovely carers helping to maintain Mum's independence.

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Review from W A (Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are great always on time.
We have a laugh.
Everything is great so far.

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Review from L B (Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They are very good.

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Review from Angela T (Daughter of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly dad needed care in his home and MK Care Services were recommended to me by a friend. The carers were a great help to my dad - cheerful, professional and provided a high standard of care. Sadly Dad's health has now deteriorated and is unable to now stay in his own home. I would certainly recommend
this company to anyone looking for professional and friendly care in the home.

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Review from Kathryn A (Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 56 years old and I wasn't really looking forward to anybody coming into my home to care for me, however, I am really pleased with my team of carers. They are all very considerate, very professional and cheerful in dealing with my needs and personal care. The office staff are of the same nature
and very efficient. Thank you all for making me feel at ease with this change in my life.

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Review from P P (Wife of Client) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with care. Some carers are better than others.

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Review from P S (Wife of Client) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Still we are receiving help from our girls. They are more like family and we have nothing but praise for their professionalism and just seeing their smiling faces helps us to feel better every day.

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Review from Heather F (Client) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the Agency to provide a high standard of care with their staff. I have the most efficient and hard-working group of ladies coming into my home to provide my personal care. Some of these ladies have a very high personal standard in regards to my care and it's a pleasure to be looked after
by them.
The office staff are of the same calibre. Nothing is too much trouble and they are pleased to help.

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Review from M D (Son of Client) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy with the care my mum receives. There are a number of carers who are a huge credit to MK. We have hit a couple of bumps along the way, but these have been quickly resolved over the phone.

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Review from Julie D (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team that looked after Mum were absolutely fantastic and treated her with kindness and respect. Some of the carers became like family to us and we knew that Mum was in good hands when they were looking after her. Thank you to all of the staff.

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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for MK Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for MK Care Services Ltd is calculated as follows: ( (187 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 237 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MK Care Services Ltd is based on 40 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Frequently Asked Questions about MK Care Services Ltd

What Type of Services does MK Care Services Ltd offer?

MK Care Services Ltd offers Home Care.

How many Carers does MK Care Services Ltd employ?

MK Care Services Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MK Care Services Ltd to verify any information. View our terms and conditions. MK Care Services Ltd has an Enhanced Service – more info.