MK Care Services Ltd

Photon House, Percy Street, Leeds LS12 1EG
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9.8 72 Reviews
  • MK Care Services Ltd, Leeds
MK Care Services Ltd is a CQC registered recruitment and domiciliary care agency based in Leeds, Yorkshire.

MK Care Services Ltd is a company led by compassionate, kind and caring managers whose vision is to deliver safe and effective care. The philosophy is to deliver tailor-made care to individuals in the comfort of the clients home. This philosophy cascades down through the organisation and is embedded in all staff who are well trained and have the right values.

The aim is to provide a creative, dynamic and high-quality service that meets and exceeds the service user's requirements through person-centred care and support. The nurses and domiciliary care staff are available 24/7, 365 days on a short-term and long-term basis.

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Care Provided by MK Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • MK Care Services Ltd
  • Person in charge
  • Mary Gaza (Registered Manager)

Funding & Fees Guide for MK Care Services Ltd

  • Prices

  • £23 to £25 per hour

  • Fees are dependant on needs.

MK Care Services Ltd Reviews (72)

Total of 72, showing 21-40
9.8

MK Care Services Ltd has a Review Score of 9.8 (9.751) out of 10, based on 41 reviews in the last 2 years. Over all time MK Care Services Ltd has 72 reviews.

Overall Experience

  • 53
  • 17
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Date Published

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Review from D F (Daughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are lovely, kind, respectful and always happy to go the extra mile.
On occasion, we have had some issues with the rota times with the staff arriving early. My mum had once been woken up at 7 am by a member of staff, we feel that notice should have been given.
A couple of minor issues
such as microwaving fish fingers, if cooking isn't in the staff's remit this hasn't been made aware to us. And brand new bedding being ruined by being washed with a red dress.
My mum is always telling me how lovely all the staff are, and how happy she is with the service she receives as a whole.

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Review from Donna G (Daughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very reluctant to have some help at home but she has admitted to really enjoying the ladies coming. They make her feel relaxed, are happy to help her with what she needs or does not need that day. A few times they have found Mum quite unwell and have accessed the right help for her. Thank
you for helping Mum with this new change to her life, they have made it very easy.

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Review from Leslie P (Partner of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my terminally ill partner was first-class. The carers were always courteous, polite and cheerful. Knowing she was in good hands whilst I was not present took a weight off my shoulders.

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Review from Graham D (Partner of Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the partner of a service user and I find that MK Care Services take a lot of pressure off me with their care. I find them very good and understanding.

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Review from M B (Client) assisted by family/friend published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and support excellent by carers. Management excellent. I am 97 years of age. I am treated with dignity. I want to stay in my flat as long as I can. I am comfortable.

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Review from K D (Daughter of Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are happy with the care provided by MK Care Services. All staff appear friendly and courteous and willing to support, though Mum has her favourites! Whilst all staff are helpful, some are going the extra mile to support Mum's needs and ensuring that she has a clean, safe environment
to live in and we thank them for this. Records are well written so we can check to ensure hygiene and dietary needs are met as Mum can be fussy at times re. food! Having the support of MK Care has taken a lot of stress off the family and enabled Mum to stay in her own home, so thank you to all!

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Review from H R (Granddaughter of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MK Care Services Ltd made the last few months of my nan's life safer and more comfortable. All the girls that visited were extremely patient, caring and considerate with her. I could not fault their care in any way. Particularly one stood out, a lovely kind person.

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Review from Hilary J (Daughter of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service from MK Care. The carers do a brilliant job. They are professional and caring. Mum looks forward to their visits, and they are always cheerful.
The management team are always available and deals with queries promptly and efficiently.

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Review from Shona D (Granddaughter of Client) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being my grandma's only carer since finding out she was terminally ill in Oct 2022, I was reluctant to get carers in, thinking I didn't need them but I was so wrong. The last few weeks of her life I asked for help, MK Care services came and supported both of us and I got to be a granddaughter again,
not just her personal carer. My grandma died through the night with one of the carers staying with me the full night, they were all amazing staff, but that night the lady on shift was a blessing for me. Thank you MK Care, you really were all amazing.

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Review from Sam T (Sister of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single one the team at MK Care Services treated my sister with the upmost respect and sincerest kindness.
More importantly they respected her dignity and made her feel incredibly comfortable in their presence.
Thank you so very much to all involved, I would highly recommend your services.

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Review from V H (Client) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I find the service very helpful and the staff very kind and efficient.

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Review from Karen W (Daughter of Client) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting for the weekend and have been overall happy with the care for my mum. The carer is excellent, very caring and helpful, always with a smile.

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Review from Pauline I (Daughter of Client) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with Mum's care. The girls are considerate and handle my Mum (aged 100) with kindness and gentleness. I would recommend MK Care Services Ltd to family and friends.

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Review from F W (Daughter of Client) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly carer, adequate care given.

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Review from Stephen S (Son of Client) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum's overall experience has been very good. To start with there were a lot of different carers which wasn't ideal. Now with the same carer, it's much better.

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Review from Andrea S (Wife of Client) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and myself were very satisfied with all of the carers but especially his main carer. All the carers were friendly and polite. It was good to have a chat with someone other than myself for my husband. They always arrived on time. MK Care were helpful and arranged an earlier time on Sundays
enabling him to go to church.

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Review from Amanda B (Friend of Client) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my friend has been receiving has been excellent. The staff are always polite and helpful. They treat my friend with dignity and support her with her daily tasks allowing her to live independently.

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Review from H D (Daughter of Client) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are phenomenal and the care they provide is second to none. Knowing that my mum is in their safe hands every day gives us as a family peace of mind and gives her the independence she deserves whilst ensuring that her needs are met.
They go over and above on a regular basis
and support both Mum's physical and mental well-being. They are absolute super stars and I can’t rate them highly enough!

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Review from Krystal S (Granddaughter of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and great communication between all carers and management. Any issues dealt with immediately and effectively.

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Review from Keith T (Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like everybody, they are very caring.

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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for MK Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for MK Care Services Ltd is calculated as follows: ( (187 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 237 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MK Care Services Ltd is based on 40 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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