MK Care Services Ltd

Photon House, Percy Street, Leeds LS12 1EG
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9.7 73 Reviews
  • MK Care Services Ltd, Leeds
MK Care Services Ltd is a CQC registered recruitment and domiciliary care agency based in Leeds, Yorkshire.

MK Care Services Ltd is a company led by compassionate, kind and caring managers whose vision is to deliver safe and effective care. The philosophy is to deliver tailor-made care to individuals in the comfort of the clients home. This philosophy cascades down through the organisation and is embedded in all staff who are well trained and have the right values.

The aim is to provide a creative, dynamic and high-quality service that meets and exceeds the service user's requirements through person-centred care and support. The nurses and domiciliary care staff are available 24/7, 365 days on a short-term and long-term basis.

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Care Provided by MK Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • MK Care Services Ltd
  • Person in charge
  • Mary Gaza (Registered Manager)

Funding & Fees Guide for MK Care Services Ltd

  • Prices

  • £23 to £25 per hour

  • Fees are dependant on needs.

MK Care Services Ltd Reviews (73)

Total of 73, showing 61-73
9.7

MK Care Services Ltd has a Review Score of 9.7 (9.749) out of 10, based on 42 reviews in the last 2 years. Over all time MK Care Services Ltd has 73 reviews.

Overall Experience

  • 54
  • 17
  • 2
  • 0
  • 0

Date Published

73
5
25
42
31

Review from I A (Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who come to my house are all very good.

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Review from Susan W (Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I receive is good.
All the carers are lovely.

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Review from Tracy C (Daughter of Client) published on 11 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second review to MK Care Services Ltd. What an amazing job the manager has done in getting mum everything in place to make her stay at home a happy one. The carers are a lovely bunch. Two of the carers are so happy and pleasant to mum and bring out the best in her, what a great team of carers
they are, so once again thank you to all the team.

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Review from Colin B (Husband of Client) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the months, the nurses have been attending my dear wife the service, skill and kindness has been second to none. As her husband, I can say life has become good again, thanks to the nurses attending and looking after my wife's needs.
Once again, thanks to all involved in her care.

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Review from Tony B (Son of Client) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What more can I say other than the staff at MK Care Services provide an absolutely wonderful service.
My father was diagnosed at the end of Nov with untreatable Lung Cancer. He was admitted to the hospital not long after and discharged just before Christmas via NHS continuing healthcare fast-track.
My father’s situation was tricky as he was NIL by mouth and on an NJ feed pump. The healthcare management team had to find a home care company who were willing to care for my father and also have training on how to use the feed pump machine. MK Care Services came forward to help. MK visit my father 4 times per day to give him his meds, set up his feeding pump and any other things that he needs. I am often there when they visit, and they are extremely friendly, caring and genuine. They are attentive and take pride in their work. They are very Covid safe and wear appropriate PPE. My father often comments on how wonderful the carers are, and they make each visit pleasant for my father. A+.

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Review from Marcelle O (Mother of Client) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son and I are very pleased with the care we receive from MK. We feel relaxed and comfortable when they are in the house. We enjoy a short, informal conversation every time they come. The same carer comes every time, so we are getting to know each other more all the time. They tell us beforehand if
there is to be a change of carer, who they are, and when our own carer is due back.
They are so reliable, clean and quickly get tuned into their client. I feel very safe leaving my son in their care. He enjoys their time with him.

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Review from Kimberley B (Daughter of Client) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They always make sure the client is comfy. They always ask if the client wants a drink and they ask if there is anything that she needs help with eg: helping with washing clothes.

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Review from David B (Husband of Client) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your excellent staff who looked after my wife in the last weeks of her life. The manager and staff are absolutely lovely and as a company, you should be so proud of them.

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Review from J S (Wife of Client) published on 24 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Review on behalf of my husband - has dementia. Treated with respect and dignity and respect throughout while taking note of his personality and brand of humour. Despite not liking change in any way even in the simplest of areas (personal care) carers will do what he allows and wait until he is more
amenable/trusting of their interventions and respond to his questions relating to his medications etc. Carers will take note of my observations of his behaviours, speech (which isn't fluid nowadays) losing words, lost in conversations bringing about much frustration at times. Prompt with timekeeping, always neat and tidy. Communicate with both of us. Pleasant in demeanour with my husband at all times. Uphold his wishes as far as possible is safe to do so.

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Review from K A (Wife of Client) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have had such a good service from the carers. They have been looking after him for five months or so. We cannot fault the carers at all. Nothing is too much to ask for, service is given with a smile. Should we both be asked about recommending the provisions of carers, we would not hesitate
to do so. Many many thanks to them all. Recommendation without any hesitation. Bless them all.

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Review from J C (Partner of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff to be very helpful, friendly and treated my husband with the best possible care and dignity.

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Review from Jackie S (Stepdaughter of Client) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MK services looked after my step-mum in the last months for her life. They were quick to put her at ease as it was not easy for her to accept help. She had the same carers regularly. They were always on time and liaised with my step-mum or myself if there was any change. They would also let me know
if they were concerned at all with my step-mum. The team were really professional and I would definitely recommend them. They are a credit to the caring profession. As I work as a health care professional myself I know the importance of having carers you can rely on and trust. Thank you for all your care.

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Review from S R (Client) assisted by family/friend published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Same carer for most visits helps build up a relationship. Caring, understanding, gentle and calm - easy to talk to - these things all help me to accept and relax into the situation that I need support. They show respect for e, my feelings and modesty. My carers have helped me regain structure in my
everyday life and have enabled me and my wife to enjoy better quality time together.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for MK Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for MK Care Services Ltd is calculated as follows: ( (191 Excellents x 5) + (43 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 243 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MK Care Services Ltd is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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