SureCare (Central Cheshire)

Sarah initially joined SureCare as a care assistant and very quickly built great relationships with our clients and other team members.

Sarah demonstrated superb care skills and was soon making lots of suggestions on how to improve the care provided for our clients, getting to know them and their conditions. Sarah frequently goes above and beyond to bring smiles to our client's faces and has an incredible eye for detail. Sarah enjoys learning more about the varying conditions clients have and finding different ways to support them, following new developments and breakthroughs in care and support.

Sarah has grown as an individual and shown great strength in the way she manages relationships with compassion and has been promoted a number of times, firstly as a Senior Carer in December 2021, then to a Team Leader role and in 2024 was promoted as our Care Manager. We are very proud to support her ongoing career in care.

In her spare time Sarah likes to spend time with family and friends, regularly visiting her grandparents in Newcastle providing support for them. Sarah enjoyed all aspects of renovating her house from striping walls back to brick to painting and designing the house.

Jessica gained a lot of care experience in her previous career as a support worker for people with mental health conditions. During this time Jess developed a number of additional skills such as managing teams of staff and creating rotas.

When looking to change careers Jessica applied for the position of Care Coordinator and used her previous skills to very quickly learn the scheduling system and plan the rotas for the growing team of care assistants. Jessica has a great rapport with all team members, especially those who are new to care to help them settle into the team and enjoy learning their new roles. 

Jessica also spends time on the rota covering calls when needed and is superb with clients, showing empathy and looking at how the care can be improved for each and every client to ensure that they receive the highest levels of care.

In her spare time, Jessica likes to read and play video games and has a dog Faye who she loves to take on walks.

Ashleigh initially joined SureCare as a care assistant and shared a lot of her knowledge and experience of having previously worked in care. She built great relationships with many clients and has a great rapport with other team members. Having worked in the role for 3 years when the opportunity arose to gain experience in a different area of the company she applied for the role of Quality Assurance and Compliance Officer.

Ashleigh has excelled in the role and enjoys thinking of new and fun ways to celebrate national days with our clients and how we as carers can enrich our client’s lives. In the future, she would like to build relationships with local community groups to help benefit our clients.

In her spare time, Ashleigh enjoys reading, gardening and spending time with her family.

Kerry initially joined SureCare as a care assistant and demonstrated the high-quality care we look for in our team, questioning why and how we did things and looking to make improvements. This resulted in Kerry taking a step up to a senior carer when the position became available.

To expand her skill set and progress further in her role within the company Kerry wants to complete her NVQs in Health and Social Care as well as her continual personal development with other relevant training to support clients. Kerry wants to specialise in dementia and become the leader within the team to not only support those living with the condition but also provide support to team members so that their knowledge increases, sharing tips and hints along the way.

Kerry enjoys completing exercises with clients to increase their strength and mobility and can often be seen joining in alongside clients with her own leg lifts and other exercises – a great way to keep her own fitness levels up.

In her spare time, Kerry likes to go rambling in the countryside, fish, read books and play computer games.

Rebecca, known as Becky, has worked in a number of nursing care settings, gaining both clinical skills and a wealth of experience. Becky has also worked on a one-to-one basis with clients with complex needs, which can often be very challenging and require a great deal of knowledge. Becky enjoys learning and expanding her knowledge in care and has shared her knowledge with us, implementing different methods of working since joining us as a senior carer.

Becky spent time supporting her own grandparents with their care needs and was able to care for them at home where they felt most comfortable together. This experience developed a passion within Becky for supporting people in their own homes. Promoting independence is at the forefront of everything she does.

Becky enjoys being involved in palliative care, offering reassurance and comfort to clients and families alike.

In her spare time, Becky enjoys spending time with her family, walking her pet pug, visits to the beach and listening to audiobooks.

Tina established SureCare Central Cheshire with her business partner Kirstie after they met whilst working at their local authority in Cheshire. Tina spent 13 years working in local government supporting local communities. Prior to this Tina had a long career working in the tourism industry managing a busy restaurant, café, gift shop and small zoo. The customer care skills developed in her early career combined with the time spent working with local communities have transferred well into the care industry. Tina and Kirstie are both keen to enable people to remain a part of or reconnect with, their local community.

The ladies had two objectives when setting up the business; wanting to provide outstanding care for their clients and creating a company that people are proud to work for. Their first Care Quality Commission (CQC) rating was Good overall and Outstanding in Caring, which showed that they are certainly meeting their first objective and 5-star reviews on Facebook, Google and Indeed show they are meeting their second objective. During the CQC inspection, a number of clients were spoken to and some said: "We have regular carers and they arrive on time"; "They stay for the allotted time and have never missed a call" and "The company choose their carers well, and choosing the right carers allows continuity which keeps Mum safe."
Both ladies also deliver care and enjoy their time on the rota building relationships and seeing exactly what is needed for their clients from a carer's perspective.
In her spare time, Tina enjoys hiking, scouting with her role as chair of a local scout group, learning Spanish and when time allows getting lost in a good book – preferably whilst on a beach!

Kirstie established SureCare Central Cheshire with her business partner Tina after they met whilst working at their local authority in Cheshire.

Kirstie spent almost 30 years working in local government in a variety of roles, starting in benefits and finally managing a wide range of community services. She used this experience, along with her qualifications in Community Development, Leadership and Management to be able to take on the role of Registered Manager so that the ladies could operate immediately and provide much-needed care around the rural areas of Nantwich.

Since establishing the company, only 1 year before the global pandemic, a lot has been learned. The pandemic has challenged everyone, not least of all those receiving care as well as those providing care. Reassurance and support were required throughout and following the ethos of the company it was ensured that all clients received their calls and for the full call length during very difficult times.

Both ladies also deliver care and enjoy their time on the rota building relationships and seeing exactly what is needed for their clients from a carer's perspective.

In her spare time, Kirstie enjoys spending time with her grandchildren, going on long walks with her dog and tending her horses and chickens.