Liberty Private Care Ltd

Suite 2, First Floor, More Storage Offices, 5 Yeomans Way, Bournemouth BH8 0BL
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9.4 25 Reviews
  • Liberty Private Care Ltd, Bournemouth
Liberty Private Care’s ethos is to re-define the future of home care by innovating and delivering a high-end concierge service. They achieve this objective by changing the way they structure their training and supervision of carers to provide home care services helping people with their daily needs such as personal care, help with medications, basic clinical services and, in doing so, going above and beyond in the service that is provided.

They have gained care quality commission (CQC) registration for Treatment of Diseases, Disorder or Injury (TDDI) so that their carers can complete more nursing-related tasks, thereby enabling them to provide a higher specification of care, including complex care.

Almost all of the carers training is completed by a qualified nurse to ensure that they adhere to and exceed the required standards expected from their clients and those commissioning care. All their carers have a minimum of 2 years experience, usually an NVQ in Health & Social Care, have an enhanced DBS check and are checked pre-employment by taking up 3 references.

Liberty Private Care prides itself in providing a superior personalised service in a wide range of types of care and are always happy to help.

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Care Provided by Liberty Private Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Key Horizons Ltd
  • Person in charge
  • Andrew Key (Registered Manager)

Funding & Fees Guide for Liberty Private Care Ltd

  • Prices

  • Please enquire for up to date fees. There is no additional charge for travelling, mileage or admin.

  • Their carers have a minimum of 2 years experience & usually also an NVQ in Adult health & Social Care.

Liberty Private Care Ltd Reviews (25)

Total of 25, showing 1-20
9.4

Liberty Private Care Ltd has a Review Score of 9.4 (9.429) out of 10, based on 6 reviews in the last 2 years. Over all time Liberty Private Care Ltd has 25 reviews.

Overall Experience

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Review from Nige P (Stepson of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad had terminal cancer and had taken a turn for the worse. We needed to get a home care company to care for our dad. We couldn't have given our dad a better end of life in view of care. Our dad loved all of the carers. Their care is so heartwarming to see. The carers became a friendly face to our
dad each day and night. I wish I could give Liberty more than 5 stars. For anyone who wants first-class care for their loved ones, Liberty is that care company. The carers are so friendly and so professional they put our dad at ease during his care. If our dad was still alive he would have given Liberty 5 stars. Thank you to you all at Liberty.

Reply from Fiona Key, Director at Liberty Private Care Ltd

Thank you so much for your generous review. I'm so pleased to hear about the great experience your dad had to make his final days better. We are very proud of the quality of care that our carers give and were honoured to be able to contribute to the care of your father at the end.


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Review from J D (Power of Attorney of Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, kind, caring and knowledgeable. From the outset Liberty were keen to offer a personal service and treat the clients as an individual.

Reply from Fiona Key, Director at Liberty Private Care Ltd

Thank you so much for your kind review. It is our pleasure to provide the care and support for your clients.


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Review from J G (Husband of Client) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory in all areas, courteous staff and helpful when asked.

Reply from Fiona Key, Director at Liberty Private Care Ltd

Thank you for completing a review for us. We are delighted to provide care for your spouse and to have been able to provide the increase in care you recently requested.


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Review from R C (Husband of Client) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been clients for a short while so far. The service we have received cannot be faulted. The staff have been kind, compassionate and diligent in all their tasks for which we are most grateful.

Reply from Andrew Key, Managing Director at Liberty Private Care Ltd

Thank you so much for your lovely review. We are very proud of the outstanding service that our carers give to our clients and do pass on the comments made in the reviews.


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Review from B R (Client) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the six months that I have received daily care, I have been impressed by the level of care given and by each carer, their bright and cheerful attitudes, the ability to converse and their general demeanour are refreshing. I look forward to their caring each day.

Reply from Fiona Key, Director at Liberty Private Care Ltd

Thank you so much for your lovely review. We are very selective about our carers and only employ carers that have at least 2 years experience. Of course, most of them have a lot more experience as well as an NVQ in care, which we are pleased shines through in their treatment of our lovely clients.


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Review from J W (Wife of Client) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with all the care staff who come to look after my husband. I am confident that he feels secure and safe while in their care which gives me peace of mind. The staff are competent to carry out small tasks as necessary and do their best to keep my husband interested and occupied.
Occasionally the care staff have noticed a small health issue which I may not have been aware of which is reassuring.

Reply from Fiona Key, Director at Liberty Private Care Ltd

Thank you so much for your lovely review. It is great that the staff are picking up health issues as we give extra training to our staff so that they do have a greater awareness of such things to be able to flag them.


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Review from Louise H (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Liberty Private Care for a few months now, and I would highly recommend them. They are patient, caring and responsive to all you ask of them. The carers are kind and thoughtful, and the management is always there to help.

Reply from Amy McCormick, Registered Nurse Care Manager at Liberty Private Care Ltd

Thank you so much for your kind comments. It is always easier for us to help when communication is open with families; you provide wonderful support to your Mum. I will be sure to pass on this feedback to the care team; I know they will appreciate it.


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Review from Rachel I (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and considerate carers. Always professional and courteous. Highly recommended! Rosters are provided the week before, which makes planning easy. The manager/supervisor is extremely good at her job!

Reply from Amy McCormick, Registered Nurse Care Manager at Liberty Private Care Ltd

Thank you so much for your kind comments. I know our staff who regularly see Mum and Dad are a joy to visit. From the contact I have with them, they genuinely care, have the carer's wellbeing at heart and are very grateful. I will be sure to pass on this feedback to the care team; I know they will appreciate it.


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Review from Helen A (Daughter-in-law of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care they provided for my father-in-law every morning since his 6th stroke. All staff are friendly and kind to them both. Maybe they could help my mum by emptying the dishwasher or helping her put laundry on the line.

Reply from Amy McCormick, Registered Nurse Care Manager at Liberty Private Care Ltd

Thank you so much for your kind comments. I know our staff who regularly see mum and dad always offer to complete household tasks. Our staff, if times allow should always be asking if there is anything else they can help with before leaving. This is a genuine question and I encourage any client or family member to take up their offer of additional support. I will be sure to pass on this feedback to the care team, I know they will appreciate it.


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Review from Denise W (Daughter of Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Liberty gave my mum great care throughout the time they visited her. All of the staff provided a very professional and sensitive service and were always helpful. Many thanks for making a difficult time easier for us.

Reply from Amy McCormick, Registered Nurse Care Manager at Liberty Private Care Ltd

Thank you very much for your kind comments, I hope you and your family are well, it was a privilage to support you through a difficult time. I will pass on your comments to the care team. I know they will appreciate it. Take care and best wishes from us all at Liberty.


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Review from Paul W (Son of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Professional and compassionate. Very flexible and accommodating in their response to a rapidly changing situation for my mother. Also very trustworthy with efficient communication throughout. I have no hesitation in recommending Liberty Private Care to others.

Reply from Amy McCormick, Registered Nurse Care Manager at Liberty Private Care Ltd

Thank you so much for your kind comments. You were an excellent advocate for your relative. We wish you all well and hope everything is as comfortable and settled as can be. I will be sure to pass on this feedback to the care team; I know they will appreciate it.


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Review from Miranda F (Daughter of Client) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been receiving Liberty Care since August 2021 and are extremely happy with the service provided: responsive and caring. In my opinion, the regular carers my mother has, go above and beyond what one would expect from a carer.

Reply from Amy McCormick, Registered Nurse Care Manager at Liberty Private Care Ltd

Thank you so much for your kind comments. I know our staff who visit regularly enjoy the visits, particularly planning some cooking during their time...maybe that has something to do with eating the baked cakes. I will be sure to pass on this feedback to the care team; I know they will appreciate it.


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Review from Angela D (Daughter of Client) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the Branch Manager and client support who came to discuss my father's needs.
Both were very informative, not only about the services Liberty Private Care could provide but also knowledgeable, sharing experiences to help us manage expectations of my father's condition, and
future plans for nursing home care.
I feel that Liberty are there for us as a unit, not merely to meet my father's personal care needs.
Communication with the office has been easy and emails always receive a timely reply.


Dad's carer is cheery, confident, relaxed and self-motivated. In my mother's words, "If she sees something needs doing, she does it".


Personally, I am confident knowing that dad is in capable hands and that Mum is also supported. Liberty PC are not the cheapest service but the quality and support exceed what we've found elsewhere.


To misquote the M&S advert, "This isn't just caring. This is Liberty Private Care'. That sums it up!


Reply from Amy McCormick, Registered Nurse Care Manager at Liberty Private Care Ltd

Thank you so much for your kind comments. Your family have been caring for your father so well, you were easy and available to communicate with, which assisted us enormously when providing the high standard of care we expect. We wish your dad well and hope to stay in contact with you if we can assist you with anything in the future. I will be sure to pass on this feedback to the care team; I know they will appreciate it.


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Review from P W (Nephew of Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living away from our relative we felt very reassured that they were very well cared for. The staff were always available when needed and nothing was too much trouble.

Reply from Amy McCormick, Registered Nurse Care Manager at Liberty Private Care Ltd

Thank you so much for your kind comments. You were an excellent advocate for our client and your relative, they are often thought about. I will be sure to pass on this feedback to the care team; I know they will appreciate it.


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Review from R C (Husband of Client) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the carers supplied to have been cheerful, kind and considerate. Extremely helpful and no job is too much. We enjoy their company and competence.

Reply from Amy McCormick, Registred Nurse Care Manager at Liberty Private Care Ltd

Thank you so much for your kind comments. I know the team enjoyed seeing you both on their visits. I will be sure to pass on this feedback to the care team, I know they will appreciate it.


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Review from Josephine P (Daughter of Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very kind and supportive to both my parents and myself. It had been so reassuring to know that my parents were being well looked after, especially as I live a long way away. Nothing was too much trouble, and I was receiving feedback on my parent's situation. The carers would encourage
my parents to do their daily exercises, even if they were met by reluctance from my parents. The carers always did the exercises with them and tried to make them fun. The staff were always fun, and my parents enjoyed their companionship.

Reply from Amy McCormick, Registered Nurse Care Manager at Liberty Private Care Ltd

Thank you so much for your kind comments, both your parents were a delight to visit. You were easy and available to communicate with, which assisted us enormously when providing the high standard of care we expect. I know the team enjoyed seeing both your parents on their visits and wish them well; they are often thought about. I will be sure to pass on this feedback to the care team; I know they will appreciate it.


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Review from Philip T (Son of Client) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff who know their business well. Highly professional, trustworthy and kind. The admin staff are also excellent, understanding and approachable. We called on Liberty after my father had been in hospital for a couple of months. They reacted quickly and effectively with the minimum of hassle.
Would highly recommend them for home care.

Reply from Amy McCormick, Registered Nurse Care Manager at Liberty Private Care Ltd

Thank you very much for your kind comments, I am pleased to know you feel our staff are trustworthy and approachable, this is very important to us. I know the team enjoys seeing both your parents on their visits. I will be sure to pass on this feedback to the care team, I know they will appreciate it.


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Review from Kay H (Daughter of Client) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finally, we have found a provide care company that shows all the qualities we expect for my elderly mum who herself was in charge of a social services home help and care back in the 1980's. Standards are high and all of the Liberty Care carers meet her and my expectations. They are always on time, kind
considerate with impeccable standards and common sense!

Reply from Amy McCormick, Registred Nurse Care Manager at Liberty Private Care Ltd

Thank you very much for your kind comments, I am pleased to know our staff are meeting those qualities your mum is used to upholding in her past career. I know the team equally enjoys seeing you on their visits. It is pleasure to visit and provide the care and support required. I will be sure to pass on this feedback to the care team, I know they will appreciate it.


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Review from Peggy H (Client) assisted by family/friend published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've tried other private care companies none however even come close to the lovely carers who come to me from Liberty Care. All of them are top class and true carers not just a job worth as I have experienced in the past. I will stay with Liberty Care now and look forward to seeing them every day its
a pleasure for me.

Reply from Amy McCormick, Registred Nurse Care Manager at Liberty Private Care Ltd

Thank you very much for your kind comments, I am pleased to know our staff are providing top class care. I know from communication with the team they do not see their time with you as 'just a job'. It is an absolute pleasure to provide your care. I will be sure to pass on this feedback to the care team, I know they will appreciate it. We are delighted you are happy with the care and support that are carers provide.


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Review from Ann B (Client) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were always punctual and cheerful. They were happy to do anything that needed doing from preparing food to doing the washing.

Reply from Amy McCormick, Registred Nurse Care Manager at Liberty Private Care Ltd

Thank you very much for your kind comments, you were always equally as cheerful with a wonderful outlook on life. It was a pleasure to visit you to provide the care and support required. I am delighted you are pleased with the care and support that our carers provided. I will feedback your lovely comments to the care team, I know they will appreciate it.


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Current Review Score: 9.4 (9.429)

Overview of Review Score

The Review Score of 9.4 (9.429) out of 10 for Liberty Private Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Liberty Private Care Ltd is calculated as follows: ( (30 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Liberty Private Care Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Andrew

Andrew Key

Job Title: Registered Manager

Joined: 2019

Andrew is the Registered Manager and has 30 years of direct experince in health and social care. Over the last 24 years he has pushed back barriers to advance the administration of medication in people's homes, was the first homecare provider in the North West to achieve the Six Steps End of Life Accreditation, represented the sector at national and regional events and developed the training of our carers to bridge the gap between care and nursing.


Frequently Asked Questions about Liberty Private Care Ltd

What Type of Services does Liberty Private Care Ltd offer?

Liberty Private Care Ltd offers Home Care.

How many Carers does Liberty Private Care Ltd employ?

Liberty Private Care Ltd employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Liberty Private Care Ltd to verify any information. View our terms and conditions. Liberty Private Care Ltd has a Platinum Service – more info.