Lovehands Care Services Ltd

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your kind words and thoughtful review! We are delighted to hear that our sitting service provided you with valuable respite time and that our carer was able to connect so well with your loved one. Our team takes pride in being compassionate, attentive, and reliable, and it's wonderful to know this was reflected in your experience. We're here to support you whenever you need us, and we truly appreciate your trust in Lovehands Care Services. Thank you for sharing your experience-it means the world to us!

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your kind and heartfelt words. It truly means a lot to us to hear how much our care and support have positively impacted both you and your Dad during such challenging times. At Lovehands, building trust, creating meaningful connections, and ensuring comfort are at the heart of what we do, and we're so glad to hear your Dad felt settled and supported. Your recommendation is deeply appreciated, and it's been an absolute privilege to be part of your care journey. Wishing you and your dad all the very best! Thank you for trusting us.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you very much for your wonderful feedback. We are absolutely delighted to hear that you and your mum are happy with the service we provide. Giving us a capital C means the world to us as we pride ourselves on delivering compassionate and professional support. It is rewarding to know that our efforts have made such a positive difference for your family. Consistency and communication are key to what we do and so hearing that your mum feels comfortable with her regular team of carers is rewarding. We are so grateful for recommending us and such an honour to be trusted with your mum's care. We are always here for you and your family!

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for taking the time to leave us a positive review. We are delighted to hear that your experience with Lovehands has been so positive. It's heartwarming to know that our staff's dedication and kindness have made such a meaningful impact on your Mother's life. We strive to treat all our clients with the utmost dignity and respect, and it's wonderful to hear that this was reflected in our delivery of service to you and your Mum. Building strong relationships with families is very important to us, and we're glad that our management team's responsiveness helped foster that connection. Your Mum is indeed a cherished member of the Lovehands family, and we will continue to provide her with the excellent service she deserves. Thank you for letting us in and entrusting us with your care and support!

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your heartfelt review. We are truly honoured to have been able to support your father over the past 18 months. At Lovehands Care Services, we believe in providing care that respects and values each individual's unique personality and history. It's wonderful to hear that our carers' genuine interest in your father and their respectful, dignified approach have made a positive impact. Our goal is always to encourage independence and ensure our clients lead fulfilling lives, and your words affirm that we are on the right path. We deeply appreciate your trust in us and look forward to continuing to support your father with the same level of care and compassion.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your wonderful review! It means a lot to us to hear such kind words from someone who has been involved with Lovehands for many years. We deeply appreciate your trust in us, especially as we've journeyed together from caring for your mother to providing support for you. Our ethos has always been centred around understanding the true essence of care, and we're thrilled that it resonates with you. Recruiting exceptional staff who can meet our exacting standards is a top priority for us, as we believe that quality care starts with quality caregivers. Your continued support and feedback inspire us to keep striving for excellence in everything we do. Thank you for being a part of the Lovehands family! If there's anything else we can do to enhance your experience, please don't hesitate to reach out.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

We wanted to personally reach out and express our gratitude for the wonderful review you left about our services. Your feedback means a lot to us, and we are thrilled to hear that we have consistently gone above and beyond your expectations confirming our aims and objectives.
At Lovehands Care, we strive to deliver exceptional care and support and knowing that we are achieving that is exciting. We understand how important it is to be flexible to achieve personalised outcomes for our clients and I am glad that no matter what life has thrown into your situation, we have been able to meet your needs promptly and professionally.
We value your input, as it helps us continually improve our services. Once again, thank you for entrusting us with your father's care. It is an honour to be part of his journey towards comfort, health, and well-being.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

We are truly grateful for your positive review of the services we have been providing to your mum. It warms our hearts to know that you have found our service to be flexible and accommodating resulting in a positive outcome for your mum. We take great pride in ensuring that our staff are adequately trained and experienced to deliver compassionate care in a person-centred way. We understand that consistency is crucial and we aim to get to know our clients and build meaningful professional relationships which enhance effective communication and transparency. We are grateful to have a committed team who consistently go above and beyond and to know that we are privileged to serve you is incredibly rewarding for us. Once again, thank you for trusting Lovehands with your mum's care. We feel honoured to be a part of her journey.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your positive feedback. We are so glad you find our team pleasant, smart and thoughtful towards your wife's needs. We aim to provide excellent services that work for all providing value for money regardless of who pays for it. Being flexible to accommodate our clients' needs is what defines us and it is pleasing to know that our flexibility enables your wife to manage other important activities such as attending medical appointments. Your trust in our service and the opportunity to support you and your loved one means a lot to us. Thank you.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your positive feedback. I am so glad we are providing good care and that you have noted that we go above and beyond to ensure comfort and best outcome possible. We aim to provide excellent services that work for all. Your trust in our service and the opportunity to support you and your loved one means a lot to us. I am sorry to learn that the value we provide to you seems costly. It is our goal to deliver the highest quality of service at a reasonable price so, I am keen to learn a little bit more about what prompted your feedback on cost. I will be contacting you to discuss further and see what we can do to help. We remain grateful that you took time to share your thoughts with us, I look forward to speaking with you.