Lovehands Care Services Ltd

60 Wisgreaves Road, Alvaston, Derby DE24 8RQ
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9.8 37 Reviews
  • Lovehands Care Services Ltd, Derby
Lovehands Care Services Ltd provide home care, live-in care and temporary staffing in the Derbyshire area.

Person-centred care is delivered by an experienced and motivated staff team who put the client at the heart of their service.

Staff are recruited that can prove they have strong care skills and who are kind and empathetic.

All candidates are fully DBS and reference checked before commencing employment. They are then trained to the highest standard.

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Care Provided by Lovehands Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Owner
  • Lovehands Care Services Ltd
  • Person in charge
  • Eunice Mwale (General Manager)

Funding & Fees Guide for Lovehands Care Services Ltd

  • Prices

  • £22.00 - £27.50 per hour

  • Fees depend on care needs and we do not charge for assessment

Lovehands Care Services Ltd Reviews (37)

Total of 37, showing 21-37
9.8

Lovehands Care Services Ltd has a Review Score of 9.8 (9.822) out of 10, based on 18 reviews in the last 2 years. Over all time Lovehands Care Services Ltd has 37 reviews.

Overall Experience

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Date Published

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Review from M J (Son of Client) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very pleased with the service provided by LoveHands. My father needs carers for times a day to cater for his every need and the staff are kind and compassionate. At times they have gone beyond their allocated tasks when extra tasks were needed without needing to be told. Lovehands also provided
24-hour care briefly at short notice when my father needed it upon leaving hospital. The family are confident that he is in good hands when we are not there.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us and the wider community. It is encouraging to know that you recognise that our team goes beyond and above when needed and are flexible to provide 24-hour care at short notice. Thank you for trusting us and for your confidence in knowing that your loved one is in good hands when you are not there.


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Review from K J (Mother of Client) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love Hands have provided excellent support.
Carers have been punctual, friendly and helpful.
Followed instructions well.
Thank you.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your positive feedback. I am glad we have provided excellent support and that you have found punctual, friendly and helpful. Your trust in our service and opportunity to support you and your loved one means a lot to us. Thank you


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Review from Bernardine A (Daughter of Client) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had excellent experiences with this company and relied on them on several occasions. The staff and carers have all been courteous, efficient, communicative, reassuring and reliable. My mum spoke well of each carer she came in contact with for live-in care; when I needed occasional respite and
it didn't take long at all to gain trust in the company. A bonus point was that many shared the same faith as mum. They provided me with peace of mind and warmth and support in understanding my mum's needs, as well as my own, as a daughter and full-time carer. Highly recommend

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your positive feedback. It is your feedback that allows us to continuously improve the way we support and serve you. I am glad we have provided excellent experience and that you have found our team to be courteous, efficient, communicative, reassuring and reliable. Your trust in our service and opportunity to support you and your loved one means a lot to us. Thank you.


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Review from J B (Daughter of Client) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovehands have provided exemplary care service for my dad. This involves 24/7 care. The carers are brilliant. Also, Lovehands look after their own carers making sure they are supported and have the required breaks.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you for the awesome review. We are thrilled that you took the time to share your rating with us and the community. Your feedback helps us to improve service for everyone. We find pleasure in serving you and glad that we are also succeeding in support our workforce as they are our greatest assets.


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Review from D S (Son of Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Positive experience. Lovely caring staff well trained and they provide essential support for my mother. Timekeeping for visits sometimes varies a little probably due to other commitments/client demands.

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Review from J C (Client) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am on bed rest and rely very much on my carers. A gold service has been given on the whole. If I have any complaints management usually sort it out promptly. I have seen new staff monitored by experienced staff. The team has helped to get me back to good health after being in hospital. I would like
management to hear the importance of a lighter load in some cases and the importance of frail skin care.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you for the positive review about us and ours services.
It gives my staff and I great pleasure to know that "A gold service" is being given to our team. This is our mission, and it drives us every day. Thank you for trusting us and feeding back to us which helps us to improve
I am particularly grateful for the fact that you took the time out of your busy schedule to write this thoughtful review. We are here to work with you for you so that you can continue on your journey.


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Review from T B (Husband of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovehands supported my wife at night. She has Parkinson's Disease (PD) and I was recovering from surgery. Staff were always on time, polite, caring and supportive. They paid attention to what care was needed and were patient with my wife. One member of staff has a lot of experience with PD and gave
an extra level of reassurance - which was much appreciated. This was a first time/unique experience for us having carers stay at night. It was a success.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your kind words. We really appreciate you taking time out to share your experience with us and wider community. We count ourselves lucky for people who use our services like you and we look forward to working with you again in the future.


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Review from Eileen B (Daughter of Client) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been extremely impressed with the care Mam has been given. The carers have amazing and nothing is too much trouble. Mam's condition has deteriorated due to her progressive illness but nothing has phased the company and they continue to remain caring, supportive, professional and
courteous throughout. Thank you all so much, as a family it is very important for us to know Mam is being cared for so well.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your positive feedback and for taking the time to post this review. It is your feedback that allows us to constantly improve the way we support and serve you. I am glad to know that our hard work meets your expectations and that you are happy with service. Your trust in us to support you and your loved one means a lot, so we say thank you. If you ever have additional feedback, please don't hesitate to let us know. Thank you


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Review from N S (Mother of Client) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of Lovehands has been incredibly kind, helpful and understanding. The carers are polite, punctual and personable.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your positive feedback and for taking the time to post this review. It is your feedback that allows us to constantly improve the way we support and serve you. I am glad you are happy with how excellent, caring and professional we are as a team. Your trust in us to support you and your loved one means a lot, so if you ever have additional feedback please don't hesitate to let us know. Thank you.


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Review from B F (Client) assisted by family/friend published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, dignity and professionalism is uppermost by all carers.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your positive feedback and for taking the time to post this review. It is your feedback that allows us to constantly improve the way we support and serve you. I am glad you are happy with how excellent care, dignity and professional service you receive from our team. Your trust in us to support you and your loved one means a lot, so if you ever have additional feedback, please don't hesitate to let us know. Thank you.


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Review from Alison K (Daughter of Client) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family are so happy with the wonderful care and support that my father is receiving from such lovely, caring and understanding ladies. A special thank you to the manager, what a lovely lady and what a gift it has been to find such amazing people!

Reply from EUNICE MWALE at Lovehands Care Services Ltd

We put our client' experience and satisfaction is our priority, and your review reaffirms the hard work we put in. So thank you very much for your kind and lovely words, we feel so blessed and privileged to be trusted with the care and support of your loved ones.


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Review from Paul H (Nephew of Client) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, reliable, efficient and very friendly. The staff are all very understanding, helpful, courteous and flexible.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your positive feedback and for taking the time to post this review. It is our clients and their representatives that allow us to constantly improve the way we support and serve our community. I am glad you are happy with how excellent, reliable and friendly our staff are in the delivery of service. Your trust in us to support your loved one means a lot, so if you ever have additional feedback, please don't hesitate to let us know. Thank you.


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Review from Suzie L (Daughter of Client) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend these kind, thoughtful and caring ladies.
They went beyond the 'call of duty' on a daily basis.
Definitely 5 stars!

Reply from EUNICE MWALE at Lovehands Care Services Ltd

Thank you so much. We appreciate your compliment. It was sure a pleasure to serve you/your loved one.


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Review from Lisa P (Daughter of Client) published on 31 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Am extremely pleased with the service. Mum has dementia so its really important to us that she has a regular carer and Loveday have facilitated that. They came and visited us beforehand to meet Mum and shadowed previous carers so they could really understand Mum’s needs.
Cannot fault at all.
Special
mention to one carer who seems to work wonders with Mum!

Reply from Eunice Mwale at Lovehands Care Services Ltd

Thank you so much for taking time to review Loveday Comfort Care. We greatly appreciate your positive feedback. We are happy that we have been able to provide a suitable carer for your loved one. We hope to continue improving.


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Review from Shirley S (Client) published on 22 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel blessed to have found Loveday. Professional, compassionate, respectful, cheerful and pleasant. A joy to be with them.

Reply from Eunice Mwale at Lovehands Care Services Ltd

Thank you for your kind words. It is always our pleasure to visit. Kind Regards.


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Review from Patricia H (Client) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, friendly and caring. Professional attitude and hard working. Would recommend to anyone.

Reply from Eunice Mwale at Lovehands Care Services Ltd

Thank you very much for your lovely comment, it is always our greatest pleasure to serve you and your loved ones.


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Review from Jean B (Client) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely women who are very friendly and always going the extra mile to help. Quality of care is very high standard and have lovely people. Couldn’t ask for any better care.

Reply from Asiled Silungwe at Lovehands Care Services Ltd

Thank you very much for the wonderful comments, it is our greatest pleasure to serve you.


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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Lovehands Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Lovehands Care Services Ltd is calculated as follows: ( (91 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 107 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lovehands Care Services Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Eunice

Eunice Mwale

Job Title: Managing Director/NI

Joined: 2018

Being a Managing Director at Lovehands, my aim is to manage the provision of care and support to people in their own homes of high quality. Having started my caring career 17 years ago, I have had the privilege to work alongside other professionals in different health and care settings which has massively helped me to build a good CQC rating service, helping our Local Authority and the NHS by enabling people to stay in their own homes and community for as long as possible.


I am extremely passionate about excellence in care and believe that people must receive excellent service which promotes independence, choice, and dignity. I recently completed a BTEC Level 5 diploma in Leadership and Management for Adult Care which I found very rewarding and helpful in how I manage my team, clients, and business. My key strengths are my ability to build relationships, develop and motivate teams, influence stakeholders, and sell a shared future vision of growth.


I am proud that I have been privileged to work with so many wonderful people who not only allow us in their lives but trust us to hold their hands through the process. Caring is not a job for me! it is who I am, and I am passionate about it.


Being a wife, a mum to 4 kids, a perfectionist, and a people lover, means I try to prioritise tasks to ensure time is well spent with the growing family and moving a business forward by aiming to give the best services to our deserving clients.


Asiled

Asiled Silungwe

Job Title: Director/ Registered Manager

Joined: 2018

I am a dedicated, motivated and compassionate nurse with 25 years of experience in different healthcare settings privileged to be registered to manage a good CQC-rated care provider.


In my role, I am responsible for ensuring the very best person-centred care service is provided to our clients whilst promoting their interests and understanding their needs. l effectively manage my staff, providing information, guidance and ongoing supervision and support, recruiting and onboarding new staff and continually developing and encouraging my team to deliver on our promises.


The best part of my job is working in partnership with my clients and their significant representatives, other professionals and the care team to achieve the best outcome for the client.


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