Helping Hands Home Care (Ramsgate)

7 York Street, Ramsgate CT11 9DS
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8.0 3 Reviews
  • Helping Hands Home Care (Ramsgate), Ramsgate
Over the past 30 years, Helping Hands has supported over 40,000 families with care for a member of their family and as the UK’s leading home care provider they are well placed to provide support with care of every level.

Whether it’s a 30-minute visit once a week to support with housework or 24-hour live-in care, Helping Hands’ network of over 6000 carers will ensure a continuity of service to the highest possible standards.

With care packages offering unique levels of support, built by and around you, Helping Hands’ 100+ branches across England and Wales will ensure you are always at the forefront of your care journey.

Ramsgate’s dedicated and friendly branch team are always at the end of the phone to support you, so whether for general companionship or nurse-supported clinical care, Helping Hands’ customer advisors will talk you through your options.

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Care Provided by Helping Hands Home Care (Ramsgate)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nadine Daniels (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Ramsgate)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Ramsgate) Reviews (3)

8.0

Helping Hands Home Care (Ramsgate) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (Ramsgate) has 3 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 0

Date Published

3
1
1
1
2

Review from Miranda P (Wife of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and office staff/management have been excellent and truly exceptional. The carers are all kind, gentle, communicative and really seem to care, can't fault them at all. All the communications with the office locally have been dealt with efficiently. My only concern is that out of hours doesn't
work well, technology could be used to better effect and I would happily give my phone details to carers so they could let me know about any delays, which rarely happen. My concerns before my husband came out of hospital have been unfounded.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chloe M (Daughter of Client) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the carer's fifth week with my Dad, and Dad and I are appreciating her help. She is kind, calm, and highly competent - exactly what I was hoping for in my Dad's carer. She understands his needs and nothing is too much trouble for her. I've noticed how Dad's anxiety levels have dropped since
she started working with him, and he really looks forward to her visits.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from J D (Daughter of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands carers have been assisting with my mother's home care for the last 17 months, they go above and beyond and cannot fault them. The carers are well chosen by the management team and know what they are doing, and above all keep me up to speed with any concerns etc. The carers provide sufficient
support to my mother, whilst also being able to promote her own dignity and independence by allowing her to do as much she can, giving her choices in meals/quizzes/chatting about the garden etc. The carers are regulars, so they know the routine and above all my mum, as to what she likes and doesn't, which works extremely well and provides trust and banter. Any concerns that I have raised with the management/leadership team have been dealt with effectively and quickly. Having experienced care agencies previously and how they deal with their clients, Helping Hands is by far the best!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Helping Hands Home Care (Ramsgate) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Ramsgate) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Ramsgate) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Dawn

Dawn White

Job Title: Branch Manager

Hi, I’m Dawn. I’ve worked within the health and social care sector for nearly 30 years, starting as a care worker all the way to my current role as the branch manager for the Ramsgate team at Helping Hands. For me, care is all about building strong relationships with both customers and carers to make sure we achieve the best outcome for everyone.


Frequently Asked Questions about Helping Hands Home Care (Ramsgate)

What Type of Services does Helping Hands Home Care (Ramsgate) offer?

Helping Hands Home Care (Ramsgate) offers Home Care.

How many Carers does Helping Hands Home Care (Ramsgate) employ?

Helping Hands Home Care (Ramsgate) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Ramsgate) to verify any information. View our terms and conditions. Helping Hands Home Care (Ramsgate) has a Platinum Service – more info.