Helping Hands Home Care (Macclesfield)

38 Chestergate, Macclesfield SK11 6BA
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8.5 9 Reviews
  • Helping Hands Home Care (Macclesfield), Macclesfield
Helping Hands' Macclesfield branch offers a wide range of home care and live-in care services to people in the local community and surrounding areas.

The branch is part of Helping Hands, which has over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

Each member of the team strives to ensure they deliver consistent and seamless high quality care that is tailored to each person in their care.

Whether a loved one is in need of regular visits throughout the week to manage household chores or more intensive live-in support for a complex condition, Helping Hands Macclesfield goes above and beyond to exceed expectations.

A loved one may need support as they are returning home following a spell in hospital and would like a little support on their road to recovery, or perhaps they are living with dementia and would like more regular support as their condition progresses.

Whatever the need, Helping Hands is on hand to find the right solution. Areas covered include Henbury, Macclesfield, Prestbury, Sutton, Whiteley Green and the surrounding areas.

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Care Provided by Helping Hands Home Care (Macclesfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Kim Rose (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Macclesfield)

  • Prices

  • Domiciliary Care From £35.50 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Macclesfield) Reviews (9)

8.5

Helping Hands Home Care (Macclesfield) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Macclesfield) has 9 reviews.

Overall Experience

  • 8
  • 1
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Date Published

9
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2
7

Review from W M (Daughter of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial contact with them until my mother had to move into a care home, Helping Hands in Macclesfield were responsive, understanding and helpful. The management team did all that they could to meet our needs, proving to be highly flexible as my mother’s needs changed. Although she was looked
after by a large team of varying carers, all of them were patient, kind and understanding. The carers were completely reliable, always arriving on time, and they communicated well between members of team, with me and with management. My mother enjoyed chatting to the carers and they were effective in assisting her with all her daily requirements.

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Review from Catherine H (Wife of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This carer started in December 2023. From that first night, we felt completely at ease and most importantly, my husband was very comfortable with her. As I had not been well and was exhausted from months of sleepless nights, she was I felt that she was as concerned about me as she was about my husband.
Without being intrusive in any way, she took over the care of my husband and even offered to bring me a cup of tea (in the spare room) the following morning before she left. I was quite overwhelmed and had the best night's sleep for a long time and woke to a lovely cup of tea. Before leaving, I was she gave me a full update of all that had happened with my husband and I was very impressed by her attention to him. At every visit, she continues to help, support, and reassure us. My husband has improved noticeably since she started coming. She has made a huge difference to our lives - for the better!

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Review from S R (Daughter of Client) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole process from the first phone call to the continued support for my dad has been very good. The carers and staff are really friendly and helpful. Dad's carers make sure he is up, washed and in clean clothes with a meal before leaving. He really enjoys their company and they have made a big
improvement to his daily routine and general enjoyment of life. Since they started more regular visits he seems much happier and confident. Thank you.

Reply from Alexandra Flynn, Branch Care Manager at Helping Hands Home Care (Macclesfield)

It's great to hear that you've had a good experience from when you got in touch with us via telephone, all the way up to your father receiving care in his own home from us. I know that his carers enjoy his company, too, and they will be delighted to hear this when I pass this on.
With very best wishes.


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Review from Daniel H (Son of Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Macclesfield have provided an invaluable service to my parents over the last two years, allowing them to remain in their own home and maintain the dignity and independence they deserve. Both parents have dementia and the staff have always been respectful, caring, patient and understanding.
Indeed, some of the staff have formed close bonds with our parents. This has meant so much. The management at the Macclesfield branch have been amazing - extremely attentive, always responsive and flexible (e.g. changing the rota plans at short notice). From previous difficulties trying to find the right care provider for my parents, I wouldn't hesitate to recommend Helping Hands Macclesfield above all others.

Reply from Alexandra Flynn, Branch Care Manager at Helping Hands Home Care (Macclesfield)

Thank you so much for this wonderful review. It has made me so proud of the team that support your parents. To hear that you would recommend us above others is really lovely of you to say. Thank you for your kind words.
With very best wishes.


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Review from J P (Son of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Flexible, attentive, thoughtful, cheery, professional, empathetic and patient - we've been really impressed by the manager and her team at Helping Hands. And the carer, on a regular basis, as well as the other carer of late, have both been a great support to Mum.

Reply from Alexandra Flynn, Branch Care Manager at Helping Hands Home Care (Macclesfield)

What lovely adjectives to describe our carers! Thank you so much - they will be thrilled with this wonderful review.
With very best wishes.


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Review from Shalom S (Granddaughter of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so reassuring to know that my grandmother has and will continue to be in such great care. Seeing how each carer comes and helps my grandmother has been so lovely and each one has been absolutely amazing. You can really tell that they care for their clients and make sure that they are as comfortable
and happy as possible.

Reply from Alexandra Flynn, Branch Care Manager at Helping Hands Home Care (Macclesfield)

Hi Shalom,


Thank you ever so much for leaving such lovely comments about our carers. I know that they take great pride and joy in providing care for your grandmother, so it's great to hear that their good work is appreciated.


With very best wishes,


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Review from Jane D (Daughter of Client) published on 17 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team were friendly, efficient and caring. They did everything asked of them and more! I like that they shared their lives with Mum. It made them feel less of a stranger to Mum and more part of the family. Thank you all for the work you do!

Reply from Alexandra Flynn, Branch Care Manager at Helping Hands Home Care (Macclesfield)

Hi Jane,
Thank you for taking the time to leave us a review of our services. We really appreciate your kind words, particularly about our carers being a part of the family.


With very best wishes,


Alexandra


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Review from V S (Client) assisted by family/friend published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the carers to be pleasant and friendly. I enjoy chatting with them as they help me to wash and dress. They always ask if there is anything else they can do to help. Sometimes there is washing to be folded and put away. My midday meal is prepared for me before they leave.

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Review from Carolyn A (Client) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are respectful, kind and efficient. I have some most interesting conversations.
The office personnel are also excellent. I have recommended Helping Hands to several people.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Helping Hands Home Care (Macclesfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Macclesfield) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Macclesfield) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Alexandra

Alexandra Flynn

Job Title: Branch Care Manager

Joined: 2022

About me
Hi, I’m Alexandra, but you can call me Alex. I have worked in Macclesfield for five years now, and I spend a lot of social time in Macclesfield too as I play hockey for Macclesfield Ladies. I live in Congleton which means that I am only a short distance from the branch and the customers we provide care for.


My experience & expertise
I was inspired to join care because I came from a retail management background where I knew the community and customers I worked with very well. I then moved on to work in dentistry as a practice manager where we were caring for people - but didn’t get the chance to get to know them as you did in retail as you wouldn’t see them again for 6-12 months. That was when I decided that domiciliary care would be the perfect field for me, with its mix of care and a sense of community that I love.


Why I chose Helping Hands
I decided to join Helping Hands because it is a local, family-orientated business that had fantastic reviews for its care and as a workplace. I love how each customer has their own bespoke care plan; there is not one hard and fast rule for how people should be cared for, it’s all down to the individual needs of the customer and we cater for every eventuality. I am so proud to represent Helping Hands on a daily basis.


Frequently Asked Questions about Helping Hands Home Care (Macclesfield)

What Type of Services does Helping Hands Home Care (Macclesfield) offer?

Helping Hands Home Care (Macclesfield) offers Home Care.

How many Carers does Helping Hands Home Care (Macclesfield) employ?

Helping Hands Home Care (Macclesfield) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Macclesfield) to verify any information. View our terms and conditions. Helping Hands Home Care (Macclesfield) has a Platinum Service – more info.