New Shepherd Care

New Shepherd Care, 1st Floor, One Bell, 90 High Street, Watford WD17 2BW
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9.8 40 Reviews
  • New Shepherd Care, Watford
New Shepherd Care only care for a limited number of clients at any given time, allowing the team to develop a deeper understanding and relationship with each and every person they care for.

All Care staff are fully vetted, DBS checked and continuously trained in all 15 standards of care.

In terms of care provided, New Shepherd Care are extremely flexible and offers anything from 30-minute visits to 24-hour live-in care.

New Shepherd Care strongly believe in continuity of care and relationship building; therefore, they always aim to maintain carer and client matches.

A trial period is offered to ensure that all clients are fully satisfied with the care provided and there are no cancellation fees should circumstances change.

Areas covered by New Shepherd Care include; Watford, Radlett, Borehamwood, Rickmansworth, Bushey, St Albans, Croxley, Chorleywood & various surrounding areas.

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Care Provided by New Shepherd Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • New Shepherd Care Ltd
  • Person in charge
  • Sean Tejuoso (Director)

New Shepherd Care Reviews (40)

Total of 40, showing 1-20
9.8

New Shepherd Care has a Review Score of 9.8 (9.791) out of 10, based on 23 reviews in the last 2 years. Over all time New Shepherd Care has 40 reviews.

Overall Experience

  • 35
  • 3
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  • 2

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17

Review from Natalie C (Niece of Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was able to look at the providers being suggested by the NHS for my elderly Aunt when she came out of hospital.
I read the reviews and decided to express a preference for this provider. I am so glad that I did. My aunt flourished with their care, and pressure sores healed.
New Shepherd chose
a small team of 4 or 5 carers to provide the lunch break and personal care double ups, so my Aunt did not have to get to know (or try and remember) too many different faces and names. They also used that group to rotate the live in so that every 4 weeks, a new person from the group came to live in. Staying with someone 24/7 would become very wearing and lead to fraying of nerves all round, but their system meant the live in carer got a break, my aunt was looked after by someone she knew, and I didn't have to worry about hand overs etc
Digital care records mean I see updates on how my Aunt is being cared for, her mood, her pain, her food Highly recommend NCS.

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Review from J B (Granddaughter of Client) published on 16 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a terrible service from a previous care agency, Shepherds Care has been a breath of fresh air, not only has the care been excellent the communication between the carer and ourselves is great, every visit is logged on a really easy-to-use app, which the carer updates after every visit which is
reassuring, I would highly recommend shepherds care.

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Review from Pauline S (Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the care I get from New Shepherd Care. They look after me very well. The staff are all lovely. Easy to talk to about any problems. Two of the carers saved my life, they said I needed to go to hospital, I had Sepsis and was very ill when I got to hospital.

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Review from S S (Daughter-in-law of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers always greet nicely.
They are polite and abide to the needs of the patient. Five or six carers on rota, so they know the needs and routine of patient.
Very happy with the good service they provide.

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Review from Roy H (Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care I receive. All our carers are splendid. Every time we open the door we welcome a smiling carer.
They look after me with great care dignity and efficiency. They are helpful beyond the care of duty. Always good company. Despite transport difficulties, they always manage
to get here on time. We never feel rushed.
We look upon all our carers as members of the family.

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Review from Yvonne H (Daughter of Client) published on 4 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the outstanding care provided to my mother. She loves her carers as if they were her own daughters. They are not only extremely reliable but also compassionate and attentive to her every need. They go above and beyond to ensure her comfort, safety, and well-being. It's evident
that they genuinely care about her, and their kindness and professionalism have made such a positive difference in her life. I feel very reassured knowing that she's in such caring hands. I highly recommend their services to anyone in need of quality, dedicated care.

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Review from A S (Daughter of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tosin is a very good carer, he takes very good care of my mum.
The whole company is very accommodating and always able to work with family to ensure my mum gets the care she needs.


We always have regular carers which is nice as mum gets to know them and build relationship with them.


They are

always on time and go above and beyond!

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Review from C W (Wife of Client) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care my husband has received. The carers were all very patient with him as he has Alzheimer's and could be difficult.
The carers always came on time, which was important for me.

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Review from Rani A (Daughter of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is consistently very friendly and always on time, ensuring they finish within the scheduled timeframe. They are exceptionally friendly and helpful with disabled individuals, showing great understanding and consideration for their specific needs. The staff are easygoing and truly understand
what is required to support a disabled person. I highly recommend this agency.

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Review from Yolanda F (Wife of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For over 4 months now Shepherd Care have been assisting my husband with his personal care. The carers are kind, arrive on time and ask my husband what he needs support with. The carers are not rushing my husband, he always makes his own decision.
The carers would sit down and have a conversation with
him, then listen to him and interact with him, he does not feel isolated or being left alone. I always hear good feedback from my husband every time when the carers have been.

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Review from Paul W (Son of Client) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother needed homecare 6 months ago. New Shepard Care has been a godsend...punctual, professional and trustworthy. I couldn't ask for more and wouldn't use anyone else. I have had experience with other homecare providers, this team are head and shoulders above the rest.

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Review from A K (Wife of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really caring and efficient staff. They are all of the same high quality. They treat my husband with respect and dignity. Very good service that I would highly recommend. Any problems are sorted out quickly without any fuss.

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Review from Martin C (Nephew of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise them enough, they looked after my uncle with care and compassion, they took their time with him, giving him respect and dignity enabling him to stay in his own home in familiar surroundings, cooking his meals for him and even feeding him when that became hard for him, even looking after
his pet cat, can’t thank them enough.

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Review from Mohammed L (Next of Kin) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent management. Always answer their calls, very cooperative with great manners. Staff are well trained. I used other agencies as well,l this one is supper star and top. I always recommend. I will say New Shepherd Care is “THE BEST”. You are the real Heroes.

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Review from G S (Friend of Client) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from New Shepherd have been consistently caring, considerate, kind, respectful and punctual. In the last year, we have dealings with 3 different care companies and as a company, New Shepherd has been far and away the best. That includes the help and service from their office staff. When they
have offered 24-hour care that has indeed been provided by them all.

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Review from Sofronis S (Son of Client) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New Shepherd Care took care of my 96 year old mum for a couple of nights recently when she was confused and couldn’t be left alone. Mum does not speak English and we were worried she couldn’t cope with a stranger looking after her, but the carer was extremely kind and patient and somehow made her feel
at ease and comfortable. Many thanks to New Shepherd Care!

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Review from Caroline B (Daughter of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Very reliable and caring. Consistent carers Mum can feel comfortable with. Always follow instructions left with regards to Mum's meals etc. All details of visits are put on the app so we all know how Mum is getting on. Easily contactable to cancel slots.

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Review from Alison R (Daughter of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had care from New Shepherd Care for a few weeks. She was terminally ill. I was impressed with all aspects. We had a visit the day before care started from the manager and team leader, where all details of her needs were taken and the care explained. The carers were lovely and so kind to Mum.
They always arrived on time and stayed until their allotted time was over.
We were invited by the manager to download an app to our phones, which we did, on it we could see reports of every visit Mum had straight after the visit, which was so helpful. I would highly recommend this care agency with no hesitation.

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Review from M B (Daughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the lovely ladies look after my mum so well and we are very pleased with the service. They make valuables notes on the app and we are so happy with them. Excellent service all round and my mum is well looked after.

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Review from Joanne S (Daughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so relieved when we were introduced to New Shepherd Care they were amazing from start to finish. We needed night care for my dear father who had been diagnosed with terminal cancer. From the first meeting, the managers of the business to the care itself was very professional and efficient. The
carer was so kind and compassionate to my father which made him feel very comforted at night. The carer was always punctual and my father was her priority the minute she arrived. This all took the worry and stress away from me. I would not hesitate to recommend New Shepherd Care to anyone who needs care for a loved one. They are outstanding.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for New Shepherd Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for New Shepherd Care is calculated as follows: ( (117 Excellents x 5) + (7 Goods x 4) + (5 Very Poors x 1) ) ÷ 129 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for New Shepherd Care is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about New Shepherd Care

What Type of Services does New Shepherd Care offer?

New Shepherd Care offers Home Care.

How many Carers does New Shepherd Care employ?

New Shepherd Care employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact New Shepherd Care to verify any information. View our terms and conditions. New Shepherd Care has an Enhanced Service – more info.