Heritage Healthcare (Milton Keynes & Hertfordshire)

Unit 111, Milton Keynes Business Centre, Foxhunter Drive, Linford Wood, Milton Keynes MK14 6GD
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9.6 21 Reviews
  • Heritage Healthcare (Milton Keynes & Hertfordshire), Milton Keynes
Heritage Healthcare Milton Keynes provides expert home care and support to help more people continue living in the comfort of home for longer.

Serving communities in Milton Keynes, Bletchley and Leighton Buzzard, providing services that are bespoke to each individual, adapted to unique needs.

Services include personal care, companionship, household and domestic help, dementia support, respite care and end-of-life care.

The care team are highly trained to provide dedicated support, and matched to each client so they know they will be visited by someone they trust and will have a friendship with.

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Care Provided by Heritage Healthcare (Milton Keynes & Hertfordshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Archita Raval (Managing Director and Registered Manager)

Funding & Fees Guide for Heritage Healthcare (Milton Keynes & Hertfordshire)

  • Prices

  • Available on request

Heritage Healthcare (Milton Keynes & Hertfordshire) Reviews (21)

Total of 21, showing 1-20
9.6

Heritage Healthcare (Milton Keynes & Hertfordshire) has a Review Score of 9.6 (9.613) out of 10, based on 8 reviews in the last 2 years. Over all time Heritage Healthcare (Milton Keynes & Hertfordshire) has 21 reviews.

Overall Experience

  • 14
  • 5
  • 1
  • 1
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Date Published

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Review from S C (Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never had the experience of home personal care before, it was a joy to welcome my carer who was so kind and thoughtful. Ever cheerful and happy to talk to me when she was able, I can only say thank you.
I progressed in my confidence very quickly and it was all down to her patience and gentle
advice.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

It is encouraging to hear that our team's efforts are making a positive impact. Thank you for your kind words, it means a lot.


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Review from D M (Client) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All excellent.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you so much. We really pleased to hear how happy you are with carers and Heritage Healthcare service.


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Review from A G (Client) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carer as he has helped me throughout the last six months with my recovery from a stem cell transplant. He helps me support my children as I have a complex need by which I struggle with a lot and the carer support takes a lot of my stress away. I am extremely happy and grateful
for this care as it helps me to continue to be very independent. My daily life without this support wouldn't be the same.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Your feedback means a lot to our team. Thank you for taking the time to leave us this review!


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Review from J D (Husband of Client) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We both think the service we get is excellent. The girls are very polite and are very good at their work. We look forward to them coming, keeping my wife clean, etc. They all cheer her up. (It is good for her dementia). We can't thank them enough.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you so much for taking the time to leave us this amazing review.


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Review from D B (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 6 months, my mother has been using the care service she has been extremely happy with all the care and support she has received.
All the staff are very kind and treat my mother with respect and dignity.
I would like to personally thank you and the team at Heritage Healthcare in Milton Keynes
for your kindness, excellent care and support you have provided to my mother during this time.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you for your kind words and taking the time to review us. We are proud to be able to help and offer the specialised care we do.


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Review from Edward M (Client) assisted by family/friend published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all polite, helpful and kind. Arrive at the correct time 98% of the time they listen to what I want to do in the morning. Could do with talking to me more.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you so much for your kind words. Your feedback is invaluable and helps us keep our standards high.


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Review from S H (Daughter of Client) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is so much to say, all positive. Mum has had the same carers from the start. She has built up an amazing bond with them. That's peace of mind for us. The girls are thoughtful, very caring, patient and friendly. They are professional. We have met with all the staff. On Mum's birthday, they came
to sing Happy Birthday with a cake and present - amazing! They have made such an impact on Mum's life - she tells them she loves them. Any problems we may have incurred are quickly resolved along the way.

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Review from Miten K (Grandson of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently moved to Milton Keynes with my grandmother of 91, who was suffering with vascular dementia. We felt it would be a challenge with all the changes for her, but from day one Heritage Healthcare Milton Keynes have been friendly, welcoming and responsive to all of our requests. The manager came
home and spoke to us about the care and what to expect, and she would always make herself available if we ever needed. The carers were fantastic, and given my grandmother's lack of English, the Home Care provider was able to find suitable care who could speak my grandmother's native language. They always spoke to her politely and respectfully and handled her with so much care and love, that even my grandmother began seeing her carers as a family!
Overall we have had an amazing experience with Heritage Healthcare Milton Keynes and are extremely thankful for treating our Grandmother like they would their own. They have provided reassurance to us that real, genuine care providers do exist.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you Miten. It was a real pleasure supporting baa and getting to know everyone as a family!


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Review from G M (Son of Client) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The main carer is excellent, and I am very happy with what they do. My mum is happy with her main carer; therefore, this makes my life less stressful as regards my mum.

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Review from Oliver F (Son of Client) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father is given is always to an excellent standard. The carers provided are really polite and always take the time to make sure my father is comfortable and happy. I couldn't fault the service or care.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

We are so grateful for your kind words. Thanks for sharing your review with us and the community!


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Review from Sheila E (Mother of Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This company has been the most reliable care provider. My daughter has never been let down during the time Heritage has had the contract. I provide child care for my daughter, which often involves sleeping overnight, and I feel my daughter is safe with the care provider.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

It is wonderful to hear from you and read about the difference we can make in your life. Thank you for your kind words and for taking the time to review us. We are proud to be able to help and offer the specialised care we do.


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Review from K R (Sister of Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager runs Heritage by putting the service users first. She has regular meetings to ensure things are all well. Any suggestions are taken on board, and she has a great team of dedicated staff. Some illnesses are very complex with difficult needs, but these are met to the best of their ability.
We have had many companies, but Heritage has been the best we have had, in my opinion. Thank you.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you so much for such a lovely review. It does make our team happy to provide the best care we can and makes us all proud.


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Review from M K (Client) assisted by family/friend published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely polite and well behaved. Carers accept all our wishes.
We are happy to stay with Heritage Healthcare (Milton Keynes) as long as they are happy to prove service.

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Review from J J (Daughter-in-law of Client) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers very helpful, caring and cheerful.

Reply from Archita Raval, Registered Care Manager at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you so much for taking the time to leave us such a wonderful review.


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Review from Louisa M (Daughter of Client) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care manager is very responsive to any queries we have. She is happy to spend time discussing any issues we have had occasion to speak to the care manager about one of the carers who acted unprofessionally. She was quick to speak to the carer involved and took action to move her from our mum's care.
This care service and it's flexibility has enabled our mumto stay in her home, where she wants to be and so has been invaluable to us.

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Review from Michelle P (Daughter of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have no comments due to the reason I would not recommend. They are not for my family member and ourselves, it's hard when you cannot explain why so not really a review. Can say I'm looking for a new care team for the new year. Just not a good fit for us.

Reply from Heritage Healthcare MK Team, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

We are very sorry to hear about your experience with Heritage Healthcare Milton Keynes. We do our best to deliver high-quality care to clients to help them feel supported at home, with continuous training to improve the skills of our care team. If you would like to have a chat with the management team about any issues you have faced, we are available.


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Review from Ray M (Son of Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Heritage have provided excellent care, for my mother who is an Alzheimer’s sufferer since August. She has visits 3 times a day to tend to her everyday needs. The staff have been very attentive to Mum’s needs and clearly communicate with myself and my brother regarding my mother’s care. I would highly
recommend them.

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Review from David M (Son of Client) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of ladies who look after my mother are very caring and understanding individuals who my mother really gets on with. The lady who manages the team is very understanding and caring and keeps in contact with me and lets me know of anything I should be aware of. I would highly recommend her team.

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Review from Diane W (Daughter of Client) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The COVID-19 lockdown has led many of us to review what is important to us.
Mum is now 88 and has been shielding and looked after exclusively by the Heritage Healthcare (Milton Keynes) team. They have exceeded all expectations - not just for Mum's personal care but for ALL CARE. This included a surprise
birthday party arranged by her carers - complete with balloons, hats, cake and candles - simply because we family (also high risk) were not allowed to visit and be with mum. Photos and a video of Mum on her big day were sent to us next of kin which was a delightful surprise for us all.
So - who would I recommend Heritage Healthcare Milton Keynes to?
As the team are now thought of and valued as part of the family, my husband and W would love them to care for us when our time comes. We, therefore, recommend them to all who want honest, trustworthy, kind and fun people to care for them or their loved ones.
A team willing to go the extra mile.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you for your kind feedback.


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Review from D S (Client) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased I found Heritage Healthcare. What a great group of girls it has certainly made life easier. They treat me with respect and care. Nothing is too much trouble. The go beyond there duty. Thank you so much.

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Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for Heritage Healthcare (Milton Keynes & Hertfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Heritage Healthcare (Milton Keynes & Hertfordshire) is calculated as follows: ( (39 Excellents x 5) + (9 Goods x 4) ) ÷ 48 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Milton Keynes & Hertfordshire) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (1)

Archita

Archita Raval

Job Title: Managing Director and Registered Manager

Joined: 2018

Archita has a wealth of knowledge from within the healthcare industry. She has previous experience working as a Care Worker, progressing to a Care Coordinator role where she supported clients with high-quality care packages and ensured the care team provided the right service. Archita holds a Bachelor of Science in Chemistry and a post-graduate diploma in Laboratory Technology, which allowed her to gain valuable experience working in different hospitals, medical camps and blood donation camps in India. Since then, she has volunteered for the NHS as a Pathologist to help expand her knowledge and skills.


As Managing Director of Heritage Healthcare Milton Keynes, Archita is committed to delivering a home care service that is high quality, safe and responsive to support all service users.


Frequently Asked Questions about Heritage Healthcare (Milton Keynes & Hertfordshire)

What Type of Services does Heritage Healthcare (Milton Keynes & Hertfordshire) offer?

Heritage Healthcare (Milton Keynes & Hertfordshire) offers Home Care.

How many Carers does Heritage Healthcare (Milton Keynes & Hertfordshire) employ?

Heritage Healthcare (Milton Keynes & Hertfordshire) employs 34 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Milton Keynes & Hertfordshire) to verify any information. View our terms and conditions. Heritage Healthcare (Milton Keynes & Hertfordshire) has an Enhanced Service – more info.