Heritage Healthcare (Milton Keynes & Hertfordshire)

Unit 111, Milton Keynes Business Centre, Foxhunter Drive, Linford Wood, Milton Keynes MK14 6GD
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9.6 21 Reviews
  • Heritage Healthcare (Milton Keynes & Hertfordshire), Milton Keynes
Heritage Healthcare Milton Keynes provides expert home care and support to help more people continue living in the comfort of home for longer.

Serving communities in Milton Keynes, Bletchley and Leighton Buzzard, providing services that are bespoke to each individual, adapted to unique needs.

Services include personal care, companionship, household and domestic help, dementia support, respite care and end-of-life care.

The care team are highly trained to provide dedicated support, and matched to each client so they know they will be visited by someone they trust and will have a friendship with.

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Care Provided by Heritage Healthcare (Milton Keynes & Hertfordshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Archita Raval (Managing Director and Registered Manager)

Funding & Fees Guide for Heritage Healthcare (Milton Keynes & Hertfordshire)

  • Prices

  • Available on request

Heritage Healthcare (Milton Keynes & Hertfordshire) Reviews (21)

Total of 21, showing 21-21
9.6

Heritage Healthcare (Milton Keynes & Hertfordshire) has a Review Score of 9.6 (9.613) out of 10, based on 8 reviews in the last 2 years. Over all time Heritage Healthcare (Milton Keynes & Hertfordshire) has 21 reviews.

Overall Experience

  • 14
  • 5
  • 1
  • 1
  • 0

Date Published

21
2
6
8
13

Review from Edith C (Client) assisted by family/friend published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have only used the service for 2 months and so far they have been satisfactory.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for Heritage Healthcare (Milton Keynes & Hertfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Heritage Healthcare (Milton Keynes & Hertfordshire) is calculated as follows: ( (39 Excellents x 5) + (9 Goods x 4) ) ÷ 48 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Milton Keynes & Hertfordshire) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (1)

Archita

Archita Raval

Job Title: Managing Director and Registered Manager

Joined: 2018

Archita has a wealth of knowledge from within the healthcare industry. She has previous experience working as a Care Worker, progressing to a Care Coordinator role where she supported clients with high-quality care packages and ensured the care team provided the right service. Archita holds a Bachelor of Science in Chemistry and a post-graduate diploma in Laboratory Technology, which allowed her to gain valuable experience working in different hospitals, medical camps and blood donation camps in India. Since then, she has volunteered for the NHS as a Pathologist to help expand her knowledge and skills.


As Managing Director of Heritage Healthcare Milton Keynes, Archita is committed to delivering a home care service that is high quality, safe and responsive to support all service users.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Milton Keynes & Hertfordshire) to verify any information. View our terms and conditions. Heritage Healthcare (Milton Keynes & Hertfordshire) has an Enhanced Service – more info.