Caremark Calderdale Reviews (7)
Caremark Calderdale has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Caremark Calderdale has 7 reviews.
Review from Kate E (Daughter of Client) published on 16 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John S (Client) assisted by family/friend published on 4 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Vicky Burrows, Manager at Caremark Calderdale
It is such a pleasure to receive such positive feedback for all the ladies who work so hard to make a difference day in and day out. I know they genuinely care about everyone they support, and I will make sure to pass on you're lovely comments through the ladies who have supported you; I know how much they look forward to seeing and supporting you. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Fiona B (Daughter of Client) published on 3 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Vicky Burrows, Manager at Caremark Calderdale
We believe it is so important to work with both our clients and their families to make sure we provide the best support possible, with that it mind, it is great to hear about the great work our carers do. We will be sure to pass on this feedback. Thank you. Best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Valorie P (Client) published on 3 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Vicky Burrows, Manager at Caremark Calderdale
Thank you for leaving this lovely feedback. It is great to hear about the great work our carers do. We will be sure to pass on this feedback. Best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Michael B (Son of Client) published on 3 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Vicky Burrows, Manager at Caremark Calderdale
Thank you for leaving this lovely feedback. It is great to hear about the great work our carers do. We will be sure to pass this on.
Best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from June A (Client) published on 2 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Vicky Burrows, Manager at Caremark Calderdale
Thank you for your kind words. It is great to hear your feedback. We will be sure to pass all of your feedback on to your dedicated care team who will be thrilled to hear such positive comments.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S J (Client) published on 3 September 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.6 (9.600) out of 10 for Caremark Calderdale is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Caremark Calderdale is calculated as follows: ( (34 Excellents x 5) ) ÷ 34 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caremark Calderdale is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
