Raynes Healthcare

NBV Enterprise Centre, 6 David Lane, Old Basford, Nottingham NG6 0JU
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7.8 3 Reviews
  • Raynes Healthcare, Nottingham
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Care Provided by Raynes Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability

Good to Know

  • Owner
  • Raynes Healthcare Ltd
  • Person in charge
  • Celestine Ncube (Manager)
Are you the Owner/Manager of Raynes Healthcare? View your Advertising Options

Raynes Healthcare Reviews (3)

7.8

Raynes Healthcare has a Review Score of 7.8 (7.800) out of 10, based on 1 reviews in the last 2 years. Over all time Raynes Healthcare has 3 reviews.

Overall Experience

  • 2
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  • 1

Date Published

3
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2

Review from Lesley S (Daughter of Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Raynes Healthcare has been providing a full care package for my 96-year-old mum for 8 months now. Update: We are 100% happy with Raynes and would highly recommend them to other clients. We have had the same four carers right through the eight months. We have built up good working relationships with
these carers who are all very caring, friendly, clean and competent individuals. I have to say their reliability and promptness are exceptional. They stay at the property the full times allocated, with no quick in and out. They communicate well with me if there are any issues requiring my attention and always make sure mum is extremely clean, safe and comfortable and leave the house and bed very tidy and clean. The company have also been great to deal with. Immediate responses to questions, updating me if a carer is going to be delayed etc. We are especially impressed at how they promptly responded to my request to change the times of visits to meet our needs. We are very, satisfied customers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie S (Daughter of Client) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the carers at All About Raynes Healthcare enough. From the moment they came out to assess our mother and her needs, I felt so reassured that they would provide the care and support she needed. They kept me updated regularly and nothing was ever too much trouble. They displayed such
kindness, professionalism and outstanding care at all times. I’m so grateful to you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carole R (Daughter of Client) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It saddens me to say this but my Mum has had Raynes's carers for all of 3 weeks. I am disgusted with the care she is getting. Not only are the times not met what was agreed but they have also been giving my Mum out of date food, not throwing food out that is out of date, leaving dirty and used catheter
bags in Mum's bedroom all day from the night before, asking Mum "do you want me to feed the cat" just rinsing pots and leaving on the side. No medication sheet for the other people e.g paramedics, and nurses, to be able to see what tablets Mum is on in case they need to administer something if called out, and the list goes on! I would not recommend this company at all. They couldn't even get Mum's information sheet right, so much was wrong that could have been life-threatening!

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Management

Treated with Dignity

Value for Money

Current Review Score: 7.8 (7.800)

Overview of Review Score

The Review Score of 7.8 (7.800) out of 10 for Raynes Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Raynes Healthcare is calculated as follows: ( (4 Excellents x 5) + (1 Goods x 4) ) ÷ 5 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Raynes Healthcare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Raynes Healthcare

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Meet the Team (0)

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Frequently Asked Questions about Raynes Healthcare

What Type of Services does Raynes Healthcare offer?

Raynes Healthcare offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Raynes Healthcare to verify any information. View our terms and conditions. Raynes Healthcare has a Basic Service – more info.