Sage Care (West Midlands)

Castlemill, Burnt Tree, Tipton DY4 7UF
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8.0 2 Reviews
  • Sage Care (West Midlands), Tipton
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Care Provided by Sage Care (West Midlands)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment

Good to Know

  • Person in charge
  • Claire Nock (Manager)
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Sage Care (West Midlands) Reviews (2)

8.0

Sage Care (West Midlands) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Sage Care (West Midlands) has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 1

Date Published

2
0
0
1
1

Review from Kieran M (Nephew of Client) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer has a great relationship with my aunt; she never wants her to leave. They come around on time every day and treat my aunt with great professionalism while also being like part of the family. I would highly recommend it.

Reply from Claire Nock, Manager at Sage Care (West Midlands)

Such nice comments.
Our care staff are a credit to us and are always dedicated to those we provide care for.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paige C (Granddaughter of Client) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

During the 1.5 days in which my gran had Sage Care for, they were absolutely terrible. I wouldn’t allow them to care for my dog.
They rushed her whilst doing her personal care, never stayed their full duration in which they were meant to.
Lack of communication between the company is horrendous.
Sage did not even inform social services of my Nan's death. We found this out by having social services ringing my dad, asking how my nan's care is? My Gran sadly passed away within two days of being home.
Myself and social services are taking this further.
Working within the NHS sector myself, and observing how these carers were delivering their care, makes me never recommend these individuals give care to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Sage Care (West Midlands) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Sage Care (West Midlands) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sage Care (West Midlands) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Sage Care (West Midlands)

What Type of Services does Sage Care (West Midlands) offer?

Sage Care (West Midlands) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sage Care (West Midlands) to verify any information. View our terms and conditions. Sage Care (West Midlands) has a Basic Service – more info.