Wellbeing Homecare Services

11 Lazarus Court, Rothley, Leicester LE7 7NR
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9.0 37 Reviews
  • Wellbeing Homecare Services, Leicester
Wellbeing Homecare Services is a dedicated, family-run home care provider, delivering high-quality care and support, across Derbyshire and Leicestershire.

The team provide Homecare in Derby city centre, Mickleover, Littleover, Allestree, Darley Abbey, Little Eaton, Sunny Hill, Little Eaton, Aston upon Trent, Weston upon Trent, Mackworth, Oakwood, Chaddesden, Elvaston, Alvaston, Borrowash, Quarndon.

Providing a person-centred approach, Wellbeing Homecare Services puts their service users at the heart of what it does, helping individuals to improve the quality of their life at home, whilst promoting real choice and control.

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Care Provided by Wellbeing Homecare Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Wellbeing Homecare Services Ltd
  • Person in charge
  • Michelle Widdowson (Registered Care Manager)

Funding & Fees Guide for Wellbeing Homecare Services

  • Prices

  • Prices start from £19

  • A mileage charge will be applicable, for staff to pay for their travel costs. Please note, we always do our best to have minimum travel between homes, to ensure the cost can be kept as low as possible

Wellbeing Homecare Services Reviews (37)

Total of 37, showing 1-20
9.0

Wellbeing Homecare Services has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Wellbeing Homecare Services has 37 reviews.

Overall Experience

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Date Published

37
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Review from Sue W (Daughter of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Wellbeing Homecare Services have been kind, helpful, respectful and caring. They have shown patience and sensitivity to my parents who both have dementia. They have kept them safe and updated me with any concerns including callers and appointments to ensure their safety and well-being.
Nothing is too much trouble and they go over and above, providing an efficient professional service which our family are very grateful for. They have allowed my parents to remain at home and be independent despite their challenges. I can't recommend them highly enough, from the admin and management team to the lovely carers who visit daily.

Reply from Michelle Widdowson, Registered Care Manager at Wellbeing Homecare Services

Thank you so much for your kind words Sue. From us all at Wellbeing - Caring for your parents, is our absolute pleasure. Thanks again.


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Review from Bridget M (Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum came out of hospital we managed to continue having the wellbeing ladies in the mornings and evenings. Our family was very stressed, but the ladies turned up with their expertise, friendly smiles and empathy and life began to get a lot less stressful. I cannot thank everyone at Wellbeing enough
for everything that they did in such a professional, caring and friendly way. Thoroughly recommend them.

Reply from Michelle Widdowson, Registered Care Manager at Wellbeing Homecare Services

Thank you for your kind words it means a great deal.


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Review from J L (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From being a very reluctant client of 'needing care' the team at Wellbeing Homecare Services very soon became mums friends.
The care provided was compassionate and of a very high quality.
The team were well led and supported by managers.
Each member of Wellbeing Homecare Services respected our home
and were so generous of their time and talents, be it washing up a few pots or helping with a little ironing, nothing was too much trouble.
Mums end of life care was delivered with understanding and dignity as well as complete support for myself and my siblings.
We feel blessed to have been fortunate to have had Wellbeing as a part of our journey.

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Review from Sheila L (Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always good time keepers, efficient and kind. Willing to go above and beyond their role by ensuring my care needs are met with a person-centred approach. I would recommend Wellbeing Homecare Services to others as I have previously done so.

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Review from Sean D (Husband of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class , all my wife's needs and requirements are fully matched by the service.
Any failings are quickly resolved to a satisfactory level.
Care and attention to detail are of the highest quality.

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Review from O D (Son of Client) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of professional care given to my mum was above and beyond.
Many of the staff had really good friendships with her, and my mum commented on many occasions how cared she felt both in her physical needs as well as in her mental health.

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Review from Y O (Daughter-in-law of Client) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Wellbeing healthcare. The managers and carers went above and beyond to help my mum-in-law. They treated her amazingly. It was such a relief to know she was so well looked after.

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Review from J P (Son of Client) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Wellbeing Homecare Services provide a friendly, reliable service to clients needing assistance in their own homes.
The manager and her team looked after my mum for almost a year, which enabled us to fulfil Mum's wishes to stay in her own home.
I felt the carers who visited daily genuinely cared about
my mum, and some often went above and beyond what was expected of them.
If you are looking for a caring company to provide a great service for your loved ones, Wellbeing Homecare Services won't disappoint!

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Review from H B (Daughter of Client) published on 5 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellbeing Homecare, is wonderful with Mum and help relieve the guilt somewhat, of not being able to look after her, ourselves. They go above and beyond in ensuring she is comfortable and is able to deal with her sometimes, difficult days.

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Review from Lynne M (Daughter of Client) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suddenly needed more care and the manager and all the carers went out of their way to offer help. Mum has care four times a day and the girls bring a smile to her face, which I haven't seen for a while so it feels like I've got my mum back. They are encouraging her to start moving a little more,
they make her lunch, coffees and wash up and always leave her house looking tidy. Mum loves the company so I highly recommend using Wellbeing at home.

Reply from Sharon Shergill, Registered Care Manager at Wellbeing Homecare Services

Thank you, Lynne. All of the team love visiting your mum and seeing her smile. Thanks again for your kind words. Many thanks,
Michelle


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Review from Elizabeth R (Daughter of Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is given to my mum. Always happy to help Mum with any problems she has, such as calling the doctors and picking up her meds etc. Mum loves the care from them. My mum is nursed in her bed and has four calls a day. Carers are always happy to help Mum and even go out of their way to fetch
Mum fish and chips, which she really enjoys. Wonderful care is given. Thank you to all of you at Wellbeing Homecare.

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Review from R B (Daughter of Client) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are really lovely and look after my parents very well. They take the time to chat with them and are willing to go the extra mile, for example fetching a paper, running the vacuum cleaner around. They are very respectful of both my parents' wishes.

Reply from Michelle Widdowson, Registered Care Manager at Wellbeing Homecare Services

Thank you for your kind words about the care team. Many Thanks, Michelle.


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Review from Jackie S (Daughter of Client) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellbeing Homecare Services have been caring for our mum since last summer through very unprecedented times. Nothing has been too much trouble for them, at any time. They are lovely ladies who care for Mum and just keep going the extra mile in everything they do for her. We would be lost without them
and I can honestly say that we would have no hesitation in assuring anyone who has a loved one that needs care - whatever type - that these ladies are the ones to choose. Thank you for all you do and continue to do.

Reply from Sharon Shergill, Registered Care Manager at Wellbeing Homecare Services

Thank you very much for your kind words and lovely feedback. Your mum is truly a pleasure to care for.
Many Thanks, Michelle.


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Review from Matt M (Son of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using the services of Wellbeing Homecare for over 3 years now. I have to say that the level of care and service that they provide, is exemplary in every way. When the time comes for a loved one to admit that they may need some additional help. Or in fact you, yourself, realise that
you need some help in providing additional care for your loved one. The decision is not an easy one and is somewhat gut-wrenching. Fortunately, within a very short time of speaking to Wellbeing and shortly after meeting their wonderful staff, you realise that the correct decision has been made. My Mother knows, at all times, who is coming to assist her and is always greeted by a warm, friendly smile from each of her carers. These ladies go above and beyond in providing care for my mother's every need and she considers each and every one of them her friends. A truly wonderful company.

Reply from Michelle Widdowson, Registered Care Manager at Wellbeing Homecare Services

Thank you Matt for your kind, meaningful words. The team love caring for your Mother and I am pleased she is happy with the service and team provided. Many Thanks, Michelle.


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Review from Joyce W (Client) assisted by family/friend published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care service. Ladies are lovely and look after me very well and they are kind, thoughtful, professional and entertaining. They prepare good meals and are always on time and very respectful. I look forward to their visits and couldn't live at home without their care.

Reply from Michelle Widdowson, Registered Care Manager at Wellbeing Homecare Services

Thank you for your kind words, the ladies always look forward to visiting daily.


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Review from Anita K (Daughter of Client) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care received is very good. The carers are quick to give care when needed, even at short notice. They are always polite, patient, punctual and professional in their job. My father is always complimentary about the team of ladies that look after him. They are good listeners, even if they
have listened to the stories a thousand times.

Reply from Michelle Widdowson, Registered Care Manager at Wellbeing Homecare Services

Thank you Anita for your kind words. We are really pleased that you and your father are happy with our care services. Our team enjoy visiting him daily.


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Review from Rod W (Son of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellbeing Homecare have been caring for Mum since February 2019. They provide a high quality and importantly, reliable service suited to Mum's needs and the care providers are pleasant and skilled. I imagine it has been very difficult to maintain their spirits during the three periods of lock-up that
we have endured, but they have done their best to buoy Mum's mental and physical well-being. The Managers at Wellbeing Homecare have been assiduous in keeping in contact with us and have been prepared to negotiate mutually agreeable compromises, even including the (carefully safeguarded and Covid compliant) visits. I hope that they are able to maintain the current level of service provision. I have no hesitation in recommending them.

Reply from Michelle Widdowson, Registered Care Manager at Wellbeing Homecare Services

Thank you Rod for your feedback. I am pleased to hear that you appreciate our efforts during the national pandemic and our ability to maintain high-quality care. Our team continue to enjoy visiting your mum and taking care of her care needs.


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Review from Sheila L (Daughter of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the service for my Mum for over 12 months. The staff are very friendly and efficient on all levels. They are easy to get hold of for any issues with Mum that arise. They not only help her dress but chat to her and show an interest in her, which is important.

Reply from Michelle Widdowson, Registered Care Manager at Wellbeing Homecare Services

Thank you Sheila for your kind words. The team enjoy visiting your mum and having a catch up together.


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Review from Janice C (Daughter of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very responsive and professional service. They have managed to maintain their standard of service, despite the difficulties and restrictions caused by the Covid pandemic. I would recommend this service provider to anyone looking for personal care in the home.

Reply from Michelle Widdowson, Registered Care Manager at Wellbeing Homecare Services

Thank you Jan for your kind words and feedback. We are pleased to hear that we have maintained our professionalism and standard of care.


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Review from Fiona M (Daughter of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellbeing have been providing excellent care for Dad for the past few months since it became clear that he needed extra help to continue living independently. It’s been a difficult time with Covid but the team has dealt with this very efficiently, which has been reassuring.
The carers are friendly
and kind and Dad has had no problem adapting to the new daily routine and enjoys their company and daily chats. The management have been approachable and understanding and available to deal with any problems or discuss changing needs. Highly recommended.

Reply from Wellbeing Homecare Services, Registered Care Manager at Wellbeing Homecare Services

Thank you, Fiona, for your kind words. We are pleased your dad is enjoying the daily chats and adapting to his routine. The team, likewise, enjoy the daily visits. Many thanks, Michelle.


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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Wellbeing Homecare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Wellbeing Homecare Services is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Wellbeing Homecare Services is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Sharon

Sharon Shergill

Job Title: Operations Manager

Joined: 2017

Wellbeing Homecare Services was co-founded by Sharon and Michelle in 2017. Sharon has over 20 years’ experience in caring for her own parents and struggled to find care providers that could meet her parents’ care needs. Her role involves working alongside the Registered Care Manager as the Operations Manager by creating a team of staff who believe in the support and personal care of Wellbeing’s clients and their families.


Sharon has worked in the public sector for 18 years in rehabilitation and care settings. She has a passion to work with families and loved ones who require care to help them stay in the comfort of their own homes. Sharon believes care is about letting people feel secure and safe to enhance their daily wellbeing, whilst delivering various care needs for them without them feeling it is a chore or a job.


Working alongside Michelle and Donna, Sharon is responsible for operational requirements to provide care for clients and job opportunities for caregivers. She focuses on updates within the care sector and works closely with various related organisations to continuously deliver safe and consistent care to all clients. Sharon is passionate about allowing families to be able to sleep well with no worries, knowing their loved ones are cared for by someone they can trust.


Sharon is passionate about reading, travelling and spending quality time with her loved ones.


Donna

Donna Lane

Job Title: Administrative Officer

Joined: 2019

Donna manages the day to day administrative tasks in the office.


She works closely with the Registered Care Manager to ensure care plans are thorough meeting all care needs for Wellbeing’s clients. Donna is experienced in delivering care for her own loved ones and understands the importance of knowing how to ensure all elements of care needs are met for those needing support, their families and the caregivers.


Donna has been the Office Coordinator with Wellbeing since October 2019. She is a mother of two and loves to support all things Artizan and locally made. She also enjoys jogging and a nice meal.


Michelle

Michelle Widdowson

Job Title: Registered Care Manager

Joined: 2017

Michelle is the Co-Provider and Registered Care Manager for Wellbeing Homecare Services.


Michelle oversees the care elements of Wellbeing’s clients and staff. She is hands-on from giving initial advice to set up the care needs with a care assessment with patients in their own home to over-seeing the care implemented. Michelle has experience in providing care for vulnerable adults and the elderly in the Public Sector settings for over a decade. She supported families and loved ones to help keep connected, through challenging and difficult circumstances.


Michelle is passionate and sensitive when delivering her knowledge about the services Wellbeing Homecare offer. She has built relationships and works closely with various professional organisations and agencies. Michelle ensures that all assessment needs are met safely, securely and with skilled staff.


She is passionate about helping individuals and families in the community. Michelle loves taking long countryside walks with her dog and very much enjoys being outdoors and visiting new places.


Frequently Asked Questions about Wellbeing Homecare Services

What Type of Services does Wellbeing Homecare Services offer?

Wellbeing Homecare Services offers Home Care.

How many Carers does Wellbeing Homecare Services employ?

Wellbeing Homecare Services employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Wellbeing Homecare Services to verify any information. View our terms and conditions. Wellbeing Homecare Services has an Enhanced Service – more info.