Wellbeing Homecare Services

11 Lazarus Court, Rothley, Leicester LE7 7NR
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9.0 37 Reviews
  • Wellbeing Homecare Services, Leicester
Wellbeing Homecare Services is a dedicated, family-run home care provider, delivering high-quality care and support, across Derbyshire and Leicestershire.

The team provide Homecare in Derby city centre, Mickleover, Littleover, Allestree, Darley Abbey, Little Eaton, Sunny Hill, Little Eaton, Aston upon Trent, Weston upon Trent, Mackworth, Oakwood, Chaddesden, Elvaston, Alvaston, Borrowash, Quarndon.

Providing a person-centred approach, Wellbeing Homecare Services puts their service users at the heart of what it does, helping individuals to improve the quality of their life at home, whilst promoting real choice and control.

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Care Provided by Wellbeing Homecare Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Wellbeing Homecare Services Ltd
  • Person in charge
  • Michelle Widdowson (Registered Care Manager)

Funding & Fees Guide for Wellbeing Homecare Services

  • Prices

  • Prices start from £19

  • A mileage charge will be applicable, for staff to pay for their travel costs. Please note, we always do our best to have minimum travel between homes, to ensure the cost can be kept as low as possible

Wellbeing Homecare Services Reviews (37)

Total of 37, showing 21-37
9.0

Wellbeing Homecare Services has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Wellbeing Homecare Services has 37 reviews.

Overall Experience

  • 32
  • 5
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Date Published

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Review from Michael L (Son of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellbeing provides a first-class, caring service which is flexible to suit my mother's needs. Recently, when she was unwell, they notified me immediately of their concerns and stayed with my mum until my arrival. We were then able to quickly change the number and times of her visits to provide extra
care until she recovered. The staff at Wellbeing are always friendly, polite and efficient and Mum looks forward to her care visits. I would absolutely recommend this service to others.

Reply from Michelle Widdowson, Registered Care Manager at Wellbeing Homecare Services

Hello Michael,
Thank you for your kind words. We are pleased you are happy with the service and likewise, we all enjoy seeing, caring for and speaking with your mum. Our pleasure, many thanks.


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Review from Lewis P (Client) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and the company cannot do enough for me. The staff always put me at ease and make me feel much brighter.
I couldn't be without them. Absolutely marvellous. I cannot speak highly enough of them.
The manager is marvellous, we get along really well. If I have any queries she will always answer
and sort the issue out. I call them my caring ANGELS.

Reply from Michelle Widdowson, Registered Care Manager at Wellbeing Homecare Services

Thank you Lewis for your kind words. It is our pleasure.


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Review from Lewis P (Client) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and the company cannot do enough for me. The staff always put me at ease and make me feel much brighter. I couldn't be without them. Absolutely marvellous. I cannot speak highly enough of them. The manager is marvellous we get along really well. If I have any queries, she will always answer
and sort issues out. I call them my caring angels!

Reply from Wellbeing Homecare Services, Registered Care Manager at Wellbeing Homecare Services

Thank you, Lewis, for your review, I am pleased you are as happy as we are, providing care for you,
Many Thanks.


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Review from N S (Daughter of Client) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellbeing Homecare have cared for my mother for 3 years. I am so pleased that my mother has a set routine with her regular carers on a daily basis. During COVID-19, I have kept in touch with her and the team via video and regular telephone calls. It is so pleasing to know that my mother is happy
with her carers. The carers have a lovely and kind nature towards her. They are patient and always making her laugh. The best part is that the carers understand her sense of humour and all have a laugh together. I am able to live my own life independently and be her daughter by having conversations about her day and the plans she has when the lockdown is eased. Thank you to all the carers and managers who help my mother daily to live her life as safely and independently as possible.

Reply from Wellbeing Homecare Services, Registered Care Manager at Wellbeing Homecare Services

Thank you for your review. It is our pleasure to provide this service for your mother.
Many thanks.


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Review from Jackie H (Daughter of Client) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my dad receives also how the staff keep in touch. I have recommended them to people and they are happy too.
The carers have really done well during this ongoing virus, my dad is very happy.

Reply from Wellbeing Homecare Services, Registered Care Manager at Wellbeing Homecare Services

Thank you, Jackie, for your kind words. I am pleased you and your dad are happy with the service provided.
Many Thanks.


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Review from Sean D (Client) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very attentive and always encouraging understanding and supportive. Use the time allocation well. Keeps us well informed of any delays or changes.

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Review from Rosin C (Daughter of Client) published on 23 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has a neurological condition resulting in various needs. All the team were great, friendly, respectful and patient. We had a mixture of home visits for food times and some longer social visits to enable my dad to get out still. The communication and support from the management was spot on
always keeping me informed more than previous agency’s we’ve used.
As his condition progressed they were very helpful upping the level of care when needed until it was decided he needed to be in a nursing home as his home wasn’t suitable for his needs.

Reply from Michelle Widdowson at Wellbeing Homecare Services

Thank you for your review. It was a pleasure supporting your father. We all think of him often and glad he is doing well. Look after yourself.
Many thanks, M


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Review from Andrew T (Son of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother uses Wellbeing Homecare Services for her care needs and she is delighted with the service they provide. The carers are smart, punctual, understanding and friendly and carry out their job with the utmost professionalism and respect. An excellent, family run care company.

Reply from Michelle Widdowson at Wellbeing Homecare Services

Thank you Andrew.


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Review from P W (Client) assisted by family/friend published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the help I have been given.
I find all the carers very pleasant and easy to get on with.

Reply from Michelle Widdowson at Wellbeing Homecare Services

Thank you Pat.


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Review from S B (Daughter of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently asked me to let the management know how much she likes one of her carers because she is so kind and friendly with her. I would say, however, that there is a very good rapport between my mum and all her carers. They have a relaxed, friendly and kind way with her and they make her laugh.
From our point of view (4 daughters), mum is kept clean and tidy, medication is given and meals served 3 times a day. The kitchen and bathroom kept clean and washing done. The carers are also observant and we get to know quickly if there are any problems, health or otherwise. This gives us peace of mind. There is also support from staff and management if we have any worries or concerns. All in all, I think we get an excellent service from mum's team.

Reply from Michelle Widdowson at Wellbeing Homecare Services

Many thanks.


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Review from A W (Daughter of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thought I would just like to say how pleased I am with the care my mother receives. Nothing is too much trouble and the carers work really hard. They are chatty, smiley and professional, always willing to help. Knowing that the carers visit mum throughout the day also gives me more time for myself.
Any problems that occur are sorted with a call from management so we always know what is happening and that mother is well. Really pleased we chose this company.

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Review from J S (Daughter of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers carry out our expected duties and responsibilities to a very high standard. My dad and my family have been impressed with the care given by each and every one of them.

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Review from R W (Son of Client) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The client is well cared for and is able to live independently due to well-being home care. The carers are just that: caring, warm, encouraging and considerate. They have been prepared to go the 'extra mile' eg take the client to a hospital appointment. Living 160+ miles away, they give me peace of
mind. Communication is excellent - keeping me informed of any concerns. Mum looks forward to the carers visits, even though she'd prefer not to need them.

Reply from Michelle Widdowson at Wellbeing Homecare Services

Thank you for your kind words. I am extremely pleased you are happy with all aspects of the care.


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Review from Rosemary D (Client) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is well pleased with the care I am receiving and the case of communication between himself and management. I have classified all my carers as excellent, with that, some have particularly good skill in some areas of need e.g. deep cleaning of rooms or doing (with or without me) my shopping at
my local supermarket. As far as the rota will allow, the managers ensure I get the best service at the required time. I not only got good value for money but sometimes extra.

Reply from Michelle Widdowson at Wellbeing Homecare Services

Thank you for your kind words. I am pleased you as a family are happy with the care and communication.


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Review from Rosemary D (Client) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well pleased. The carers give extra help beyond the what is specified for their duty.

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Review from Norma H (Wife of Client) published on 5 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I never usually write reviews, unless I believe something has been exceptional. My experience with the 'Wellbeing' care company, has been just that. Following negative experiences with two other local care companies, I approached Wellbeing and haven't looked back since. From day one, the quality of
care my husband has received has been excellent. It is evident that the carers have undergone a high standard of training and that they really enjoy their role, seeing it as a vocation rather than just a job. They work well with each other and the way they interact with my husband is a joy to behold; he is smiling and laughing a lot these days, despite his condition (advanced dementia along with autism and cancer). A high standard of professionalism is reflected in everything the carers do; for example, excellent timekeeping, to name just one aspect. The company as a whole has also been very supportive of me, assisting me with the ongoing assessment process of my husbands care package and helping me schedule in quality respite time for myself. Both my husband and I are much happier and healthier, mentally and physically, since we have been with Wellbeing. Overall, I can't recommend this company highly enough.

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Review from S K (Daughter of Client) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellbeing Homecare Services have been looking after my mum for the last few months and I am pleased to say that my mum's level of personal care is extremely good, in comparison to previous care agencies. The care staff and management go the extra mile to ensure my mum is given the highest standard of
care. All staff engage really well with my mum and the management team keep me updated on changes and general progress of care provided. Thank you Wellbeing Homecare Services for being compassionate, kind and decent.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Wellbeing Homecare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Wellbeing Homecare Services is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Wellbeing Homecare Services is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Sharon

Sharon Shergill

Job Title: Operations Manager

Joined: 2017

Wellbeing Homecare Services was co-founded by Sharon and Michelle in 2017. Sharon has over 20 years’ experience in caring for her own parents and struggled to find care providers that could meet her parents’ care needs. Her role involves working alongside the Registered Care Manager as the Operations Manager by creating a team of staff who believe in the support and personal care of Wellbeing’s clients and their families.


Sharon has worked in the public sector for 18 years in rehabilitation and care settings. She has a passion to work with families and loved ones who require care to help them stay in the comfort of their own homes. Sharon believes care is about letting people feel secure and safe to enhance their daily wellbeing, whilst delivering various care needs for them without them feeling it is a chore or a job.


Working alongside Michelle and Donna, Sharon is responsible for operational requirements to provide care for clients and job opportunities for caregivers. She focuses on updates within the care sector and works closely with various related organisations to continuously deliver safe and consistent care to all clients. Sharon is passionate about allowing families to be able to sleep well with no worries, knowing their loved ones are cared for by someone they can trust.


Sharon is passionate about reading, travelling and spending quality time with her loved ones.


Donna

Donna Lane

Job Title: Administrative Officer

Joined: 2019

Donna manages the day to day administrative tasks in the office.


She works closely with the Registered Care Manager to ensure care plans are thorough meeting all care needs for Wellbeing’s clients. Donna is experienced in delivering care for her own loved ones and understands the importance of knowing how to ensure all elements of care needs are met for those needing support, their families and the caregivers.


Donna has been the Office Coordinator with Wellbeing since October 2019. She is a mother of two and loves to support all things Artizan and locally made. She also enjoys jogging and a nice meal.


Michelle

Michelle Widdowson

Job Title: Registered Care Manager

Joined: 2017

Michelle is the Co-Provider and Registered Care Manager for Wellbeing Homecare Services.


Michelle oversees the care elements of Wellbeing’s clients and staff. She is hands-on from giving initial advice to set up the care needs with a care assessment with patients in their own home to over-seeing the care implemented. Michelle has experience in providing care for vulnerable adults and the elderly in the Public Sector settings for over a decade. She supported families and loved ones to help keep connected, through challenging and difficult circumstances.


Michelle is passionate and sensitive when delivering her knowledge about the services Wellbeing Homecare offer. She has built relationships and works closely with various professional organisations and agencies. Michelle ensures that all assessment needs are met safely, securely and with skilled staff.


She is passionate about helping individuals and families in the community. Michelle loves taking long countryside walks with her dog and very much enjoys being outdoors and visiting new places.


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