RUMAX Ltd

Cornwallis House, Unit 2, Howard Chase, Basildon SS14 3BB
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9.8 55 Reviews
  • RUMAX Ltd, Basildon
RUMAX LIMITED was established in 2010 and has two branches, Clinical Trial Services and Domiciliary Care Services, which operate under a centralised management structure.

Their Domiciliary Care Service enables clients to continue living independently in their own homes, as opposed to care homes or hospitals. Domiciliary Care Services include personal care (support with toileting, dressing, bathing), laundry, shopping, day companionship, respite care, palliative care, night sleep in service and working night duty.

Their Mission is to provide care that is centred around the client's needs and choices.

Their Aim is to provide the best care possible, measured by both clients and employees.

Their Values are focused on quality, service user involvement, teamwork and mutual respect.

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Care Provided by RUMAX Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Nursing/Care Home Nurse
  • Older Person Care
  • Paediatric Nurse
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • RUMAX Ltd
  • Person in charge
  • Maxwell Masuku (Director)

Funding & Fees Guide for RUMAX Ltd

  • Prices

  • Fees may vary following an assessment, type of care needed, duration and frequency

RUMAX Ltd Reviews (55)

Total of 55, showing 1-20
9.8

RUMAX Ltd has a Review Score of 9.8 (9.759) out of 10, based on 55 reviews in the last 2 years. Over all time RUMAX Ltd has 55 reviews.

Overall Experience

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Review from Anne-Marie S (Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent service and very efficient.
The two nurses are very friendly and accommodating.
They have a long way to come but are always punctual.
It is a pleasure to receive them in my home every week.

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you so much for your kind and thoughtful review! We're delighted to hear that you've had such a positive experience with our service and that our mobile research nurses have been friendly, accommodating, and punctual. Providing excellent care is our top priority, and it's truly rewarding to know that their efforts have made a difference. We appreciate your warm words and look forward to continuing to support you.


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Review from Sheila B (Wife of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RUMAX was caring for my husband for two and a half years. Sadly he has passed away now, but the care he got from this company was excellent. I can't praise the carers enough, always very patient with him, always had a smile on their faces, nothing was too much trouble for them. Office staff were very
easy to reach if you needed them, would recommend.

Reply from Maxwell Masuku, Director at RUMAX Ltd

We sincerely appreciate you taking the time to share your experience with us. It means so much to us to know that the care we provided to your husband was meaningful to you. Our carers are dedicated to delivering compassionate, patient-centered support and we are truly grateful for your kind words about their efforts and kindness. We're also glad to hear that our office team was readily available and supportive whenever you needed them. Your recommendation is deeply valued and we are honored to have been a part of your husband's care journey.


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Review from Julie W (Daughter-in-law of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were amazing, so friendly and caring.
They treated her with love, kindness and respect.
We had reviews to ensure my mother-in-law's needs were being met and increased care as needed.
We couldn't have cared for my mother-in-law at home without them, they were a great help and a credit to
the company.

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you for your thoughtful words and for sharing your experience with us. We are truly touched to know that our care had such a meaningful impact on your mother-in-law and your family. Our mission is to provide every individual with the love, kindness and respect they deserve and it means so much to hear that our team fulfilled that commitment. We're also pleased that the regular reviews and adjustments to her care plan provided the support your family needed during this time. Your trust in us is deeply valued and we are honored to have been a part of your mother-in-law's care journey.


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Review from L S (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, always nice, cheerful and kind. They make my life workable, they are very hard-working, and charming girls.
I do find the billing system confusing (nightmare) and difficult to work, on what has paid for and when. The bills seem to be weeks behind.

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you for your kind words about our team. We're glad to hear they've been so helpful. We appreciate your feedback regarding the billing system and apologise for any confusion it's caused. Rest assured, we're working to simplify and improve it to ensure a smoother experience.


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Review from L C (Son of Client) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers have a pleasant manner. They treat Mum with respect and dignity. Managers are very cooperative and very helpful. Nothing it too much trouble and Mum looks forward to her visits.

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you so much for your kind words. We're delighted that our carers and managers meet your expectations and that your mum feels respected and cared for. Ensuring her comfort and well-being is our top priority, and we look forward to continuing to provide the support she needs.


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Review from Maria D (Daughter of Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Starting with the management side at Rumax Ltd, I have never had such excellent contact or management services. They answer all queries speedily and efficiently and are my favourite carers to date, I wouldn't want anyone else. With regards to the actual carers, they are the kindest, nicest, efficient
carers yet. Always on time with a smith and pleasant nature. Mum and I love them all.

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you so much for your kind words and thoughtful review. We're delighted to hear that both our management team and carers have made such a positive impact. It's truly our pleasure to support you and your mum and we're honoured to be your preferred carers. Your appreciation means the world to us.


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Review from P B (Client) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with my carers. They treat me very well with patience and dignity.

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you for your kind words. Were delighted to hear that you feel well cared for with patience and dignity. Providing compassionate and respectful care is our top priority. Please don't hesitate to reach out if there is anything more we can do for you.


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Review from Helen B (Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received an excellent standard of care to date, and the professionalism has been outstanding. I am visited regularly for blood tests, as a participant in a drug trial, and I have never had a poor experience. The member of staff is always polite, approachable, and takes time to explain processes
and procedures. They always make me feel valued and it is a pleasure to welcome them at each visit.

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you for your kind feedback. We are thrilled to hear that you have consistently received an excellent standard of care and found our team to be professional, polite, and approachable. Providing clear communication and ensuring that participants feel valued are priorities for us, and it's wonderful to know that this has been your experience. Your positive words will be shared with the team, and we are grateful for your participation in the trial. Please don't hesitate to reach out if there is anything more we can do to support you.


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Review from Alison B (Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I did not know what to expect as I had never had care or treatment at home. After 4 hospital visits, I was contacted to tell me that the next visit would be at home.
I was amazed at the kindness, efficiency, and professionalism of the care I received. The nurse was obviously highly skilled, not only
in the execution of the medical care but especially wonderful were her people skills, putting my mind at rest and being so friendly and caring.

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you for your wonderful feedback. We are delighted to hear that your experience with our home care service exceeded your expectations. Providing efficient, professional, and compassionate care is at the heart of what we do, and it's fantastic to know that our nurse made you feel comfortable and at ease. Your kind words mean a lot to us, and we will ensure they are shared with the team. Please don't hesitate to reach out if there's anything more we can do for you. Wishing you continued health and well-being!


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Review from P A (Wife of Client) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been more than happy with the care that my husband has received over the past two years of care from RUMAX. We have no complaints and the carers have always been professional and friendly in many ways. Without this care, I would not be able to manage my husband and he is so happy to have this
support.

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you for your kind feedback. Were delighted to hear that you've been happy with the care your husband has received and that our team has made a positive difference. Providing professional and friendly support is our priority, and it's heart warming to know it has been helpful to you both. Please don't hesitate to reach out if there's ever anything more we can do.


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Review from Desmond G (Client) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You will easily gauge my views on the care provided to me, as seen in the ticked boxes below. The young people tending to my needs, are clear thinking, of some experience (I mean considerable). Good training shows, from body language one can tell the carer's own feelings about their profession. This
is important. The cares visiting me, are smart enough to suss my particular troubles.

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you so much for sharing your feedback. We are truly grateful for your kind words and thoughtful observations. It's wonderful to hear that our team's professionalism and dedication have made a positive impression on you. We take great pride in the training and passion our carers bring to their work, and it's heartening to know that this shines through in their care and attention to your needs. Your recognition of their ability to understand and address your particular concerns is greatly appreciated, as we strive to provide personalised care for each individual. If there's anything further we can do to enhance your experience, please don't hesitate to let us know. We're committed to ensuring your comfort and well-being. Thank you again for your feedback!


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Review from Huma B (Daughter of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Rumax for a few months now and I have to say the service they provide has been excellent. Every company gives approximate times for their visit the difference is with Rumax they actually stick to the times within 15 minutes. On the rare occasion when they were going to be a little
late they phoned and said they would be 10mins and actually were! Their time management is amazing and really helpful. All the carers without exception have been fantastic, really helpful, kind and considerate. I feel relieved that my dad is in such good hands. Also having a few regular people means my dad gets to know them and feels comfortable. A bonus as he has dementia and can get stressed. Whenever I've phoned the office there is always someone available and they too are helpful lovely ladies. I cannot thank all the staff at Rumax enough without a doubt the best care company I have ever dealt with and I have tried many over the years. Thank you Rumax.

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you've had such a positive experience with Rumax. It's our top priority to provide reliable, compassionate care, and we are glad that our time management and consistency have made a difference for you and your dad. We understand how important it is for him to feel comfortable with familiar faces, especially given his condition. Your trust and appreciation mean the world to us, and we are grateful to have the opportunity to support your family. Thank you for choosing Rumax!


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Review from I R (Client) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular member of staff has been fantastic. She has been very flexible in terms of late notice of appointment time changes. Her communication has been excellent too. Confirming and rescheduling where needed. I would thoroughly recommend it.

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you so much for your kind words! We are thrilled to hear that our team member provided you with such a positive experience. We pride ourselves on our flexibility and communication, and it's wonderful to know that it made a difference for you. Your recommendation means a lot to us, and we look forward to continuing to meet your expectations in the future!


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Review from R S (Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The sweet gentle girls, my carers. At first understanding one another, considering they were only in UK 1 year, they are doing their job very well. In my opinion, 2 days a week off would be nice. They work very hard in such a short time allocated to each patient, even though they feel it’s rewarding.
I recommend your kind sweet girls. They are from a completely different culture to UK, but are coping very well. Thank you.

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you for your kind words and valuable feedback. We're delighted to hear that our carers are meeting your needs so well and appreciate your suggestion about their schedule. Your recommendation and understanding mean a lot to us. Thank you!


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Review from Mark P (Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past four months, I have regularly needed to have blood tests taken at home and all my experiences have been excellent. Staff are always arrive on time and are clear with regards to the number of samples they need. Couldn't be better!

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you for sharing your positive experience! We're delighted to hear that our homecare nurse has been punctual and clear during your home blood tests. Your satisfaction is our priority, and it's wonderful to know that we've met your expectations consistently. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing our service!


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Review from Andrew R (Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nurse is excellent. Process takes longer than I think is needed. But is driven by the protocol. Nurse not supplied with the correct equipment to carry out the procedure, this needs to be sorted. It’s not just a problem in March.

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you for your feedback. We're pleased to hear that you find our nurse excellent. We apologise for any inconvenience caused by the process and assure you that we follow protocol to ensure the best care. We would never conduct homecare visits without the proper equipment and we're sorry this issue occurred. We will certainly look into this matter and make the necessary corrections to prevent it from happening again. Thank you for bringing this to our attention.


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Review from Julia B (Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My care provider always goes above and beyond and maintains great communication. She is professional, amenable and flexible in the care she provides and always has a smile on her face. She deserves high praise for the care and consideration she provides.

Reply from Maxwell Masuku, Director at RUMAX Ltd

It's fantastic to hear about your positive experience with your carer! Their dedication to going above and beyond, coupled with excellent communication skills, truly sets a high standard for professionalism and quality care. Their flexibility and willingness to accommodate your needs demonstrate a genuine commitment to your well-being. It's clear that they approach their work with a positive attitude and a caring demeanour, which undoubtedly contributes to a supportive and uplifting environment for you. Thank you for sharing your praise for their outstanding service!


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Review from Pat D (Daughter of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers visit twice daily. They are always polite and professional. Any concerns, they will inform the coordinator who will let me know. The care package works well, although she does not receive much care, it is the support and ensuring Mum remains well to live independently in her own home.

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you for sharing your experience! We're glad to hear that the carers are providing polite and professional support and that the care package is working well for your mum's needs. Ensuring her well-being and independence in her own home is our top priority.


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Review from J W (Wife of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers bright and cheerful on arrival.
My husband treated with respect and kindness.
I find them compassionate and efficient.

Reply from Maxwell Masuku, Director at RUMAX Ltd

We're thrilled to hear that our carers are bringing brightness and cheer to your home, treating your husband with respect and kindness. Thank you for sharing your experience, and we're glad to know that our team is delivering compassionate and efficient care.


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Review from T N (Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is very nice and friendly and carries out his job professionally. He is also punctual and respectful. I am very pleased with this experience. Hopefully, in the future, I will be able to continue enjoying such excellent service.

Reply from Maxwell Masuku, Director at RUMAX Ltd

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff. We're committed to maintaining this level of service and look forward to serving you again in the future.


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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for RUMAX Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for RUMAX Ltd is calculated as follows: ( (240 Excellents x 5) + (47 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 299 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for RUMAX Ltd is based on 55 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

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Pelagia Soko

Job Title: Registered Manager

Joined: 2022

Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the management and delivery of care services. Peggy is a holder Train the Trainer qualification.


Pelagia is involved in a variety of key responsibilities and tasks:


1. Regulatory Compliance: As a registered manager Pelagia ensures that the RUMAX LIMITED's services are in compliance with the CQC's standards and regulations. This includes maintaining high standards of care, safety, and quality for the individuals receiving services.


2. Leadership and Management: Pelagia is responsible for leading and managing RUMAX LIMITED's staff, Care workers, administrative personnel, and other staff members. Peggy provides guidance, supervision, and training to ensure that staff members are competent and well-prepared to provide effective care.


3. Service Planning and Delivery: Pelagia collaborates with the RUMAX's team to develop care plans, assess individuals' needs, and ensure that services are tailored to meet those needs. They monitor the delivery of care services to ensure that they align with established plans and that individuals' well-being is maintained.


4. Quality Assurance: A crucial aspect of Pelagia's role is to maintain and improve the quality of care provided. This involves monitoring service outcomes, gathering feedback from service users and their families, and implementing changes as necessary to enhance the overall quality of care.


5. Health and Safety: Pelagia is responsible for maintaining a safe and healthy environment for both staff and service users. This includes adhering to health and safety regulations, implementing infection control measures, and addressing any concerns related to safety.


6. Communication: Effective communication is vital. Pelagia communicates with service users, their families, staff, and external stakeholders. Pelagia's clear and open communication ensures that all parties are informed and involved in decisions related to care provision.


7. Continuous Improvement: Pelagia is committed to continuous improvement. Pelagia and her team continuously analyse data, identify areas for enhancement, and implement strategies to address any shortcomings in the RUMAX's services.


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Pauline Pachucki

Job Title: Care Coordinator

Joined: 2022

Pauline is an experienced Care Coordinator with over 5 years experience in the care industry. Pauline is a holder of NVQ Level 5 Diploma in Therapeutic Counselling. Pauline is responsible for orchestrating and managing the comprehensive care and support services for individuals in need. These individuals often include those with complex medical conditions, disabilities, or other challenges that require a coordinated and holistic approach to their well-being. Pauline's role as a care coordinator is to ensure that the clients receive appropriate, timely, and effective care while promoting their autonomy and quality of life.


Pauline's key responsibilities include:


Assessment: Conducting thorough assessments of clients' needs, preferences, and existing support systems to develop a clear understanding of their unique requirements.


Care Planning: Collaborating with clients, their families, healthcare providers, and other relevant stakeholders to create individualised care plans. These plans outline the specific services, interventions, and resources needed to address the clients' needs.


Coordination: Coordinating and facilitating communication between various healthcare professionals, social workers, therapists, and other service providers involved in the client's care. This ensures that all aspects of the care plan are aligned and that there is no duplication or gaps in services.


Advocacy: Serving as an advocate for the client's best interests, ensuring that their preferences are respected, and their rights are upheld throughout the care process.


Monitoring and Evaluation: Regularly monitoring the client's progress and adjusting the care plan as needed based on changing circumstances. This involves assessing the effectiveness of interventions and making necessary modifications to achieve the best outcomes.


Education and Support: Providing clients and their families with information about their conditions, treatment options, and available resources. Additionally, offering emotional support and guidance to help them navigate the challenges they might encounter.


Documentation: Maintaining accurate and up-to-date records of the client's care journey, including assessments, care plans, progress notes, and any relevant communications.


Pauline's ultimate goal is to enhance the overall quality of life for clients by streamlining and optimising the care they receive. Pauline possess strong communication, organisational, and interpersonal skills, as well as a deep sense of empathy and compassion for those in need of support.


Frequently Asked Questions about RUMAX Ltd

What Type of Services does RUMAX Ltd offer?

RUMAX Ltd offers Home Care & Nursing Care.

How many Carers does RUMAX Ltd employ?

RUMAX Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RUMAX Ltd to verify any information. View our terms and conditions. RUMAX Ltd has an Enhanced Service – more info.