Fees may vary following an assessment, type of care needed, duration and frequency
RUMAX Ltd has a Review Score of 9.8 (9.759) out of 10, based on 55 reviews in the last 2 years. Over all time RUMAX Ltd has 55 reviews.
Review from C C (Client) published on 3 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
We're glad to hear that our service has helped reduce the need for hospital visits and provided you with the convenience of care at home. Your comfort and well-being are important to us, and we're committed to providing excellent care tailored to your needs. Thank you for sharing your positive experience with us!
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Review from Clive E (Son of Client) published on 27 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for your kind words! We're delighted to hear about your positive experience with our care team. Providing compassionate and professional care is at the heart of what we do, and we're glad to have been able to support your mother during her recovery. Your feedback means a lot to us, and we're grateful for the opportunity to make a positive difference in your family's life. If there's anything else we can do to assist you further, please don't hesitate to let us know.
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Review from Vivienne J (Wife of Client) published on 25 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for your positive review! We're delighted to hear that our team of Carers has been efficient, pleasant, and thoughtful in their care. We strive to create a comfortable and engaging environment for our clients, and it's wonderful to know that the banter and rapport between our male Carers and the client have been enjoyable. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your feedback and look forward to continuing to provide excellent care and service.
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Review from E C (Client) published on 25 March 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for your positive feedback! We're glad you had a pleasant experience with us. Regarding your mention of cost, we apologise if it wasn't explicitly discussed during your interaction. We understand that transparency about pricing is important, and we'll take your feedback into consideration to ensure that future interactions include clear information about the value for money, feel free to reach out. We're here to help!
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Review from L S (Daughter of Client) published on 19 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for sharing your positive experience! We're delighted to hear that your dad is receiving excellent care from our team. Providing compassionate and attentive care is our top priority, and we're glad to hear that your mum feels comfortable with our carers as well. We strive to offer fair and reasonable pricing while maintaining the highest standards of care. We appreciate your feedback and are here to support you and your family every step of the way.
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Review from Tina M (Daughter of Client) published on 19 March 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for your kind words! We're thrilled to hear that your mum is receiving excellent care from our team. We'll continue to prioritise professionalism, approachability, and effectiveness in meeting her needs. Your trust means everything to us.
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Review from J M (Partner of Client) published on 15 March 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for taking the time to share your thoughts. We deeply appreciate your feedback and are delighted to hear about the positive bond between our staff and your loved one. Creating a warm and welcoming environment where clients feel comfortable and cared for is our top priority. Rest assured, we are committed to maintaining high standards of care and ensuring that our staff continuously strive to meet the needs and preferences of each individual. Your concerns about complacency are noted, and we assure you that ongoing training and supervision are integral parts of our approach to providing excellent care. We look forward to continuing to serve your loved one with the utmost dedication and compassion.
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Review from Mike N (Client) published on 15 March 2024
Submitted via Website •
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5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for taking the time to share your experience with us. We're delighted to hear that our nurse provided efficient and polite service during your visit. Ensuring timely and thorough care is a top priority for us, and we appreciate your feedback regarding the professionalism and effectiveness of our staff. If you have any further comments or concerns, please don't hesitate to reach out. We look forward to serving you again in the future.
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Review from Linda G (Client) published on 13 March 2024
Submitted via Website •
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5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
We're delighted to hear about your positive experience! Thank you for choosing our service, and we appreciate your kind words about our professional and friendly carers. If there's anything specific you'd like to share or if we can further enhance your experience, please feel free to reach out. Your satisfaction is our priority.
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Review from Leslie W (Client) published on 16 January 2024
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5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
We appreciate your positive feedback! Our homecare nurse is committed to professionalism and expertise, ensuring a thoughtful and informative experience for our patients. Thank you for highlighting our homecare nurse's punctuality and dedication to making your session a success.
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Review from Max A (Client) published on 12 January 2024
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5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for your positive feedback! We're glad to hear that nurse provided a timely and efficient checkup experience for you, addressing any concerns with diligence. Your appreciation for the seamless handling of samples and the overall cleanliness of the process is valuable to us. If you have any further comments or suggestions, we'd love to hear them. We look forward to serving you again in the future.
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Review from Andrew B (Client) published on 15 December 2023
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5.0 out of 5
The home care provider arrived at the appointed time, introduced herself and explained the format of the visit including conducting questionnaires, performing tests and taking of swabs.
The visit was
Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for sharing your positive experience! We're glad our homecare nurse met your expectations and look forward to continuing to provide excellent care.
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Review from David I (Client) published on 7 December 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you sincerely for your kind words and taking the time to share your experience with us. We greatly appreciate your feedback and are thrilled to hear about the positive impact our nurse had during her visit.
Your words are a true testament to her professionalism, care, and dedication in ensuring top-notch service, even in challenging conditions. We're honoured to have been entrusted with your care and are delighted that your experience was a positive one.
We'll ensure your commendation reaches our nurse, motivating and inspiring her to continue delivering exceptional care to all our patients.
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Review from Linda G (Client) published on 14 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
We're thrilled that the nurse provided such a positive experience for you. Your comfort and understanding of the process are truly important to us. Thank you for recommending our service, we're grateful for your kind words and look forward to continuing to provide excellent care and support. If you need anything else, please don't hesitate to reach out!
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Review from D P (Daughter of Client) published on 9 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you so much for taking the time to share your experience. We're truly touched by your kind words. It's wonderful to hear that your mum's transition to receiving care has become smoother, and that the support provided by our team has made a positive difference. We're dedicated to ensuring our clients feel comfortable and happy with our services. It's great to know that your mum is feeling happier and appreciates the care she's receiving. We're glad the medication reminders are helpful as well. Your feedback means a lot to us, and we're here to support your mum and your family in any way we can. Thank you for entrusting us with her care!
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Review from P H (Client) published on 9 November 2023
Submitted via Website •
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5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
Thank you for sharing your review! We're delighted to hear that you found our team to be professional and respectful throughout your experience. We understand that scheduling can sometimes be a challenge, but we're glad to hear that it improved as the process went on. It's great to know that you would recommend our team, and we appreciate your kind words. We take pride in being helpful, even when clients are independent, as our goal is to provide the best possible service. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help in any way we can!
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Review from Joanne J (Client) published on 6 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
I'm glad to hear that you had such a positive experience with the nurse! It's wonderful to know that she was not only friendly and competent but also went the extra mile to find your address. It's important to feel comfortable and at ease during medical visits and it sounds like you're in good hands with this nurse. If you have any further visits scheduled, I'm sure you'll be well taken care of. Thank you for taking the time to share your feedback!
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Review from Gwyneth D (Client) published on 6 October 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
I'm glad to hear that you had a positive experience with the service! It's wonderful that you found it relaxing and that your questions were handled in a proper and informal manner. It's also great to know that they took your mental health into consideration.
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Review from Louise C (Client) published on 4 October 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
We appreciate your feedback, and we're glad to hear that your nurse provided excellent care and used personal protective equipment correctly. We apologize for the inconvenience caused by the issues with the equipment delivery, and we understand how frustrating it must have been to experience such delays.
We take your feedback seriously and will work to improve our equipment logistics partners and delivery processes to prevent such delays in the future. We're pleased to hear that your nurse remained patient and attentive throughout this challenging situation.
Thank you for acknowledging the dedication of our healthcare professionals. Your well-being is our top priority, and we're committed to providing you with the best possible care. If you have any further concerns or suggestions, please don't hesitate to reach out to us. We value your input and are always looking for ways to enhance the patient experience.
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Review from Ian C (Son of Client) published on 19 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Maxwell Masuku, Director at RUMAX Ltd
It's wonderful to hear about the exceptional care your Mum receives from the Carers. Their dedication to assisting with meals, stoma care, and medication, while treating her with dignity, patience, and love, speaks volumes about their commitment. The punctuality of the Carers is also commendable, ensuring Mum's needs are consistently met. It's clear they are making a positive impact, providing not only physical support but also emotional comfort. Kudos to the Carers for their outstanding service!
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The Review Score of 9.8 (9.759) out of 10 for RUMAX Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.759 for RUMAX Ltd is calculated as follows: ( (240 Excellents x 5) + (47 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 299 Ratings = 4.759
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for RUMAX Ltd is based on 55 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Mar 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2022
Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the management and delivery of care services. Peggy is a holder Train the Trainer qualification.
Pelagia is involved in a variety of key responsibilities and tasks:
1. Regulatory Compliance: As a registered manager Pelagia ensures that the RUMAX LIMITED's services are in compliance with the CQC's standards and regulations. This includes maintaining high standards of care, safety, and quality for the individuals receiving services.
2. Leadership and Management: Pelagia is responsible for leading and managing RUMAX LIMITED's staff, Care workers, administrative personnel, and other staff members. Peggy provides guidance, supervision, and training to ensure that staff members are competent and well-prepared to provide effective care.
3. Service Planning and Delivery: Pelagia collaborates with the RUMAX's team to develop care plans, assess individuals' needs, and ensure that services are tailored to meet those needs. They monitor the delivery of care services to ensure that they align with established plans and that individuals' well-being is maintained.
4. Quality Assurance: A crucial aspect of Pelagia's role is to maintain and improve the quality of care provided. This involves monitoring service outcomes, gathering feedback from service users and their families, and implementing changes as necessary to enhance the overall quality of care.
5. Health and Safety: Pelagia is responsible for maintaining a safe and healthy environment for both staff and service users. This includes adhering to health and safety regulations, implementing infection control measures, and addressing any concerns related to safety.
6. Communication: Effective communication is vital. Pelagia communicates with service users, their families, staff, and external stakeholders. Pelagia's clear and open communication ensures that all parties are informed and involved in decisions related to care provision.
7. Continuous Improvement: Pelagia is committed to continuous improvement. Pelagia and her team continuously analyse data, identify areas for enhancement, and implement strategies to address any shortcomings in the RUMAX's services.
Job Title: Care Coordinator
Joined: 2022
Pauline is an experienced Care Coordinator with over 5 years experience in the care industry. Pauline is a holder of NVQ Level 5 Diploma in Therapeutic Counselling. Pauline is responsible for orchestrating and managing the comprehensive care and support services for individuals in need. These individuals often include those with complex medical conditions, disabilities, or other challenges that require a coordinated and holistic approach to their well-being. Pauline's role as a care coordinator is to ensure that the clients receive appropriate, timely, and effective care while promoting their autonomy and quality of life.
Pauline's key responsibilities include:
Assessment: Conducting thorough assessments of clients' needs, preferences, and existing support systems to develop a clear understanding of their unique requirements.
Care Planning: Collaborating with clients, their families, healthcare providers, and other relevant stakeholders to create individualised care plans. These plans outline the specific services, interventions, and resources needed to address the clients' needs.
Coordination: Coordinating and facilitating communication between various healthcare professionals, social workers, therapists, and other service providers involved in the client's care. This ensures that all aspects of the care plan are aligned and that there is no duplication or gaps in services.
Advocacy: Serving as an advocate for the client's best interests, ensuring that their preferences are respected, and their rights are upheld throughout the care process.
Monitoring and Evaluation: Regularly monitoring the client's progress and adjusting the care plan as needed based on changing circumstances. This involves assessing the effectiveness of interventions and making necessary modifications to achieve the best outcomes.
Education and Support: Providing clients and their families with information about their conditions, treatment options, and available resources. Additionally, offering emotional support and guidance to help them navigate the challenges they might encounter.
Documentation: Maintaining accurate and up-to-date records of the client's care journey, including assessments, care plans, progress notes, and any relevant communications.
Pauline's ultimate goal is to enhance the overall quality of life for clients by streamlining and optimising the care they receive. Pauline possess strong communication, organisational, and interpersonal skills, as well as a deep sense of empathy and compassion for those in need of support.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RUMAX Ltd to verify any information. View our terms and conditions. RUMAX Ltd has an Enhanced Service – more info.
