RUMAX Ltd

Pelagia Soko is an NVQ Level 5 CQC (Care Quality Commission) registered manager employed by RUMAX LIMITED and is responsible for overseeing the management and delivery of care services. Peggy is a holder Train the Trainer qualification.

Pelagia is involved in a variety of key responsibilities and tasks:

1. Regulatory Compliance: As a registered manager Pelagia ensures that the RUMAX LIMITED's services are in compliance with the CQC's standards and regulations. This includes maintaining high standards of care, safety, and quality for the individuals receiving services.

2. Leadership and Management: Pelagia is responsible for leading and managing RUMAX LIMITED's staff, Care workers, administrative personnel, and other staff members. Peggy provides guidance, supervision, and training to ensure that staff members are competent and well-prepared to provide effective care.

3. Service Planning and Delivery: Pelagia collaborates with the RUMAX's team to develop care plans, assess individuals' needs, and ensure that services are tailored to meet those needs. They monitor the delivery of care services to ensure that they align with established plans and that individuals' well-being is maintained.

4. Quality Assurance: A crucial aspect of Pelagia's role is to maintain and improve the quality of care provided. This involves monitoring service outcomes, gathering feedback from service users and their families, and implementing changes as necessary to enhance the overall quality of care.

5. Health and Safety: Pelagia is responsible for maintaining a safe and healthy environment for both staff and service users. This includes adhering to health and safety regulations, implementing infection control measures, and addressing any concerns related to safety.

6. Communication: Effective communication is vital. Pelagia communicates with service users, their families, staff, and external stakeholders. Pelagia's clear and open communication ensures that all parties are informed and involved in decisions related to care provision.

7. Continuous Improvement: Pelagia is committed to continuous improvement. Pelagia and her team continuously analyse data, identify areas for enhancement, and implement strategies to address any shortcomings in the RUMAX's services.

Pauline is an experienced Care Coordinator with over 5 years experience in the care industry. Pauline is a holder of NVQ Level 5 Diploma in Therapeutic Counselling. Pauline is responsible for orchestrating and managing the comprehensive care and support services for individuals in need. These individuals often include those with complex medical conditions, disabilities, or other challenges that require a coordinated and holistic approach to their well-being. Pauline's role as a care coordinator is to ensure that the clients receive appropriate, timely, and effective care while promoting their autonomy and quality of life.

Pauline's key responsibilities include:

Assessment: Conducting thorough assessments of clients' needs, preferences, and existing support systems to develop a clear understanding of their unique requirements.

Care Planning: Collaborating with clients, their families, healthcare providers, and other relevant stakeholders to create individualised care plans. These plans outline the specific services, interventions, and resources needed to address the clients' needs.

Coordination: Coordinating and facilitating communication between various healthcare professionals, social workers, therapists, and other service providers involved in the client's care. This ensures that all aspects of the care plan are aligned and that there is no duplication or gaps in services.

Advocacy: Serving as an advocate for the client's best interests, ensuring that their preferences are respected, and their rights are upheld throughout the care process.

Monitoring and Evaluation: Regularly monitoring the client's progress and adjusting the care plan as needed based on changing circumstances. This involves assessing the effectiveness of interventions and making necessary modifications to achieve the best outcomes.

Education and Support: Providing clients and their families with information about their conditions, treatment options, and available resources. Additionally, offering emotional support and guidance to help them navigate the challenges they might encounter.

Documentation: Maintaining accurate and up-to-date records of the client's care journey, including assessments, care plans, progress notes, and any relevant communications.

Pauline's ultimate goal is to enhance the overall quality of life for clients by streamlining and optimising the care they receive. Pauline possess strong communication, organisational, and interpersonal skills, as well as a deep sense of empathy and compassion for those in need of support.