PerCurra Grantham & Newark Reviews (5)
PerCurra Grantham & Newark has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time PerCurra Grantham & Newark has 5 reviews.
Review from S T (Client) published on 5 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Theresa M (Mother of Client) published on 17 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John W (Husband of Client) published on 15 December 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Michelle Parker, Registered Care Manager at PerCurra Grantham & Newark
Thank you so much for your kind comments.
We strive to provide an excellent service and appreciate your feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Heidi M (Solicitor of Client) published on 14 December 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Michelle Parker, Registered Care Manager at PerCurra Grantham & Newark
Thank you so much for taking the time to review our service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Craig C (Son of Client) published on 13 December 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
The manager has excellent management and communication skills and has helped develop suitable care packages with social services.
The care, support, dignity and genuine kindness
With heartfelt thanks, I couldn't recommend the PerCurra team highly enough.
Reply from Michelle Parker, Registered Care Manager at PerCurra Grantham & Newark
Thank you for your comments.
Feedback from our clients is extremely important to us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.4 (8.417) out of 10 for PerCurra Grantham & Newark is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for PerCurra Grantham & Newark is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for PerCurra Grantham & Newark is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
